Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3725 Views
  • 28 replies
  • 6 likes
  • Other
  • 3725 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18260 Views
  • 8 replies
  • 2 likes
  • Other
  • 18260 Views
  • 8 replies
  • 2 likes

MÚSICA DE ÓPERA

Estimados amigos, es la primera vez que intento esta comunicación con los usuarios de spotify y más concretamente con aquellos que son, como yo, aficionados a la ópera. Ando buscando MÚSICA INSTRUMENTAL DE ÓPERA. Son los mismos temas que podamos enco...

  • Newbie
  • Estimados amigos, es la primera vez que intento esta comunicación con los usuarios de spotify y más concretamente con aquellos que son, como yo, aficionados a la ópera. Ando buscando MÚSICA INSTRUMEN...
  • 215 Views
  • 0 replies
  • 0 likes
  • Other
  • 215 Views
  • 0 replies
  • 0 likes

I NEED HELP TO CHANGE MY PASSWORD PLEASE.......

I cannot remember my password and I need to change it Please send me a link to change it I pay for Premium and I cnnot believe it is this hard to change a password.

  • Newbie
  • I cannot remember my password and I need to change it Please send me a link to change it I pay for Premium and I cnnot believe it is this hard to change a password. 
  • Christoffer
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

I want to unsubscribe from some ones playlist but it won't let me

I subscribed to another person's top tracks and now it wont let me unsub from it, every time i click the button it does it but then it resubscribes immediately. Does anyone know how to fix this?

  • Visitor
  • I subscribed to another person's top tracks and now it wont let me unsub from it, every time i click the button it does it but then it resubscribes immediately. Does anyone know how to fix this?
  • Josh
  • Community Legend
  • 382 Views
  • 3 replies
  • 0 likes
  • Other
  • 382 Views
  • 3 replies
  • 0 likes

Facebook

My share to Facebook isn't working. I checked my account which had the wrong email address, but I've changed that and it still won't share to Facebook.

  • Casual Listener
  • My share to Facebook isn't working. I checked my account which had the wrong email address, but I've changed that and it still won't share to Facebook.
  • sliphorn
  • Casual Listener
  • 511 Views
  • 2 replies
  • 0 likes
  • 511 Views
  • 2 replies
  • 0 likes

My spotify will not search

Everything else seems to be working on my spotify account, but when I type an artist or track into the search bar, it's not doing anything. How do I fix this? Thanks

  • Regular
  • Everything else seems to be working on my spotify account, but when I type an artist or track into the search bar, it's not doing anything. How do I fix this? Thanks
  • whitedove
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Other
  • 360 Views
  • 2 replies
  • 0 likes

Spotify Download Failure on Windows XP Professional run on Dell laptop

For some time last year I used Spotify frequently and thought it was wonderful. I considered upgrading to Premium. But unexpectedly its use changed Screen Resolution to maximum size. I had to use Control Panel>Display>Settings>Screen Resolution in or...

  • Newbie
  • For some time last year I used Spotify frequently and thought it was wonderful.   I considered upgrading to Premium.   But unexpectedly its use changed Screen Resolution to maximu...
  • Peter__
  • Community Legend
  • 1428 Views
  • 8 replies
  • 0 likes
  • 1428 Views
  • 8 replies
  • 0 likes

Onkyo TX-NR 616 - skipping of tracks

I have several playlist now which can't be played on my Onkyo TX-NR 616. Some playlists just skip from the first to to the last track without playing anything at all, other playlists just skip certain songs. I can recreate the playlists,put single so...

  • Casual Listener
  • I have several playlist now which can't be played on my Onkyo TX-NR 616. Some playlists just skip from the first to to the last track without playing anything at all, other playlists just skip c...
  • habub
  • Casual Listener
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

sherwood songs not playing on spotify

Yea so maybe only the newest one actually plays but the rest of their songs just don't play,this needs to be fixed so i can listen to them in my playlists!

  • Regular
  • Yea so maybe only the newest one actually plays but the rest of their songs just don't play,this needs to be fixed so i can listen to them in my playlists!
  • abovethunivers
  • Regular
  • 955 Views
  • 6 replies
  • 0 likes
  • not playing
    sherwood
    tracks
  • 955 Views
  • 6 replies
  • 0 likes

Solved!! Spotify free not working on my Samsung Galaxy SCL

Hello, I uninstalled spotify from my android phone as a was not using it. Now that I heard about spotify free on mobiles and tablets, I tried to install it again to try it, but any time I try to play a song it tells me that I have to subscribe the pr...

  • Casual Listener
  • Hello, I uninstalled spotify from my android phone as a was not using it.   Now that I heard about spotify free on mobiles and tablets, I tried to install it again to try it, but any time ...
  • fenli
  • Casual Listener
  • 808 Views
  • 6 replies
  • 0 likes
  • Samsung
  • 808 Views
  • 6 replies
  • 0 likes

WIndows Phone - Black Update - Stops Playing After 1-2 Songs

I've recently received the Black Update for my Lumia 920 and now spotify stops playing after 1-2 songs and I need to close out of the app, open it up again and select a song from whatever playlist I was listening to. Is there currently a fix for this...

  • Casual Listener
  • I've recently received the Black Update for my Lumia 920 and now spotify stops playing after 1-2 songs and I need to close out of the app, open it up again and select a song from whatever playlist I ...
  • Garbanian
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 441 Views
  • 2 replies
  • 0 likes

Blackberry 9700 and Spotify

Hello, i have downloaded the latests spotify app from m.spotify.com, and via the BB app world. Both apps wont start, telling me "spotify for Blackberry requires Premium", since it should be "free for tablets and smartphones" i wonder if blackberry is...

  • Casual Listener
  • Hello,   i have downloaded the latests spotify app from m.spotify.com, and via the BB app world.   Both apps wont start, telling me "spotify for Blackberry requires Premium",  ...
  • Peter__
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Never ending search for chosen song/songs/station

I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly from the experation notice I was given a 30 day trial....

  • Newbie
  • I have a Windows Nokia, I had a few days trial and was able to identify over 200 songs for playlists and fell in love with Spotify! However that trial ended and when I tried to sign up perminatly fro...
  • Peter__
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

spotify free also for windows phone 7?

I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium member' I really love to play music on it with spot...

  • Newbie
  • I got a nokia lumia 800 with wp7 on it. And I wan't to use spotify on it without paying just like ios and android has. But when I log in to spotify it gives a error message 'You need to be a premium ...
  • Peter__
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify often stops playback on WP

Hi! I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result. What happens: I play a song from one of my playlists. The song plays from start to en...

  • Newbie
  • Hi!   I'm using a Nokia 925 WP 8.0 with Spotify version 2.0 I login using my user ID. Not Facebook. I use Spotify premium I tried reinstalling the app with no result.   What h...
  • KiDCoDinG
  • Regular
  • 338 Views
  • 2 replies
  • 1 likes
  • WP 8
  • 338 Views
  • 2 replies
  • 1 likes

Solved!! Oasis still unavailable on my Spotify

Hi everyone Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name and searching for album titles. I've managed to save one of th...

  • Casual Listener
  • Hi everyone   Oasis still aren't appearing on Spotify when I search for them. There's the odd song as there was before from random compilation albums. I've tried clicking on the artist name ...
  • LilyPad1988
  • Casual Listener
  • 1842 Views
  • 3 replies
  • 0 likes
  • 1842 Views
  • 3 replies
  • 0 likes

Solved!! New spotify countries on Sonos

I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up. You need to look into this issue to add the new countries so that they can be recognized by ...

  • Newbie
  • I signed up for Spotify Premium Cyprus yesterday but the service is still not available via Sonos!! I tried all kinds of things and it's still not coming up.  You need to look into this issue to...
  • meahtenoha
  • Spotify
  • 996 Views
  • 13 replies
  • 0 likes
  • 996 Views
  • 13 replies
  • 0 likes

Solved!! Jason Isbell - Southeastern not playing

Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!

  • Regular
  • Regardless of which mode, on or offline, the album is not playing. This is a crime against humanity as it is without a doubt one of 2013's best. Please fix ASAP!
  • AkaKurt
  • Regular
  • 925 Views
  • 9 replies
  • 0 likes
  • 925 Views
  • 9 replies
  • 0 likes

Problem with Cocoon Artist page

Hello community manager, I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is different, 2nd are they really singing Japanese ?) and since spot...

  • Regular
  • Hello community manager,   I was trying to listen an artist called Cocoon, in there artist page there are so many albums and songs I think are not belong to them (1st I find the voice is d...
  • tundish
  • Regular
  • 1059 Views
  • 4 replies
  • 0 likes
  • artist
    Cocoon
    mixed albums
    problem
  • 1059 Views
  • 4 replies
  • 0 likes

Re: Spotify won't download music

Hi, I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline? Also, when listening to music on wifi, it stops after one song, won't continue through the playlist? Please help! Th...

  • Regular
  • Hi,   I have just upgraded to a Nokia Lumia 1020, I have a premium subscription but Spotify won't download any music to listen offline?   Also, when listening to music on wifi, it s...
  • Peter__
  • Community Legend
  • 852 Views
  • 9 replies
  • 0 likes
  • 852 Views
  • 9 replies
  • 0 likes

log out

I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it

  • Casual Listener
  • I need to log everybody out of my spotify account I ice changed passwords now need to make sure its only me using it
  • Peter__
  • Community Legend
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes