Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • dan_kwc2000
  • Regular
  • 17523 Views
  • 109 replies
  • 11 likes
  • Other
  • 17523 Views
  • 109 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21482 Views
  • 9 replies
  • 2 likes
  • Other
  • 21482 Views
  • 9 replies
  • 2 likes

Solved!! WP 8.0 Playlist off line plays in shuffle mode only

Hi, in my wp8 the playlist offline only play in shuffle mode, that's correct? i would like to play the tracklist of the original album

  • Casual Listener
  • Hi, in my wp8 the playlist offline only play in shuffle mode, that's correct? i would like to play the tracklist  of the original album
  • ijmg2000
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 510 Views
  • 2 replies
  • 0 likes

Shuffle

How do I turn off SHUFFLE to play tracks in order?

  • Casual Listener
  • How do I turn off SHUFFLE to play tracks in order?
  • Peter__
  • Community Legend
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Spotify free on windows phone, yet still need premium account to log in ?

I recieved an email today, from Spotify, announcing that Spotify is now free on windows phone. However, when I attempt to log in, I am still told that I need a premium account to log in. What gives ? You announce that it's free, and the app is obviou...

  • Newbie
  • I recieved an email today, from Spotify, announcing that Spotify is now free on windows phone. However, when I attempt to log in, I am still told that I need a premium account to log in. What gives ?...
  • Peter__
  • Community Legend
  • 1240 Views
  • 12 replies
  • 0 likes
  • Other
  • 1240 Views
  • 12 replies
  • 0 likes

Your Music

In spotify for windows 8.1, when i go to (Your Music >> Albums) or (Your Music >> Artist) get an error: "Your Music failed to load, reload" Help, thanks.

  • Newbie
  • In spotify for windows 8.1, when i go to (Your Music >> Albums) or (Your Music >> Artist)  get an error: "Your Music failed to load, reload"   Help, thanks. 
  • Peter__
  • Community Legend
  • 391 Views
  • 2 replies
  • 0 likes
  • music
  • 391 Views
  • 2 replies
  • 0 likes

Help: Chromebook,free account, my music issues, New user

All of the tracks in 'My Music' are have dissapeared. They are still flagged as in my music when any of them come up in a search. I've opened and closed spotify many times. Never logged in or out. Why would all of my tracks suddenly dissapear? Anyway...

  • Newbie
  • All of the tracks in 'My Music' are have dissapeared. They are still flagged as in my music when any of them come up in a search. I've opened and closed spotify many times. Never logged in or out. Wh...
  • Peter__
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Windows Phone 8.1

Dear Spotify,

When will the Windows Phone 8.1 app be as good as the android app?

Sincerely,
Premium Member

  • Newbie
  • Dear Spotify,<br><br>When will the Windows Phone 8.1 app be as good as the android app?<br><br>Sincerely,<br>Premium Member
  • MichaelW
  • Community Legend
  • 703 Views
  • 3 replies
  • 1 likes
  • WP 8
  • 703 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Playlists in "Browse" tab

Hello, my question is about the content in the Spotify Playlists in Browse tab, the thing is that as I live in Argentina most of those playlists include latinamerican music, wich I do not like at all (well most of it) and I would like to get the play...

  • Casual Listener
  • Hello, my question is about the content in the Spotify Playlists in Browse tab, the thing is that as I live in Argentina most of those playlists include latinamerican music, wich I do not like at all...
  • Gundisalv
  • Casual Listener
  • 776 Views
  • 2 replies
  • 0 likes
  • music
  • 776 Views
  • 2 replies
  • 0 likes

SBTRKT - Wonder Where We Land not yet on Spotify

Am I the only one who still doesn't have SBTRKT's new album, Wonder Where We Land, on Spotify yet? It came out September 29, but it still hasn't shown up. Anyone know what's going on with that and when it will arrive?

  • Casual Listener
  • Am I the only one who still doesn't have SBTRKT's new album, Wonder Where We Land, on Spotify yet?  It came out September 29, but it still hasn't shown up.  Anyone know what's going on with...
  • princessgleek
  • Roadie
  • 1091 Views
  • 2 replies
  • 0 likes
  • Electronic
  • 1091 Views
  • 2 replies
  • 0 likes

Windows Phone 8 (8.1) search for songs in offline playlist

hi guys, is there a way how to search for songs in my offline playlists like there is on iOS or Android? I have some really big Playlists (900+ songs) and if i just want to hear that one song i have to scroll down all the way and that is really annoy...

  • Newbie
  • hi guys,   is there a way how to search for songs in my offline playlists like there is on iOS or Android? I have some really big Playlists (900+ songs) and if i just want to hear that one...
  • markybean
  • Newbie
  • 505 Views
  • 1 replies
  • 2 likes
  • WP 8
  • 505 Views
  • 1 replies
  • 2 likes

Your music (saved songs)

Does anyone know if and how you can sync the songs you've saved to "Your music" between your phone and your computer? because I have saved quite a lot of songs to "Your music" on my phone but they won't shot on my computer Thanks in advance

  • Newbie
  • Does anyone know if and how you can sync the songs you've saved to "Your music" between your phone and your computer? because I have saved quite a lot of songs to "Your music" on my phone but they ...
  • Peter__
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Some tracks not available on mobile

There are some tracks that are available on my desktop, but not mobile. I have Spotify Premium. Specifically I am talking about Múm. I thought the album Finally We Are No One had been taken offline, but no, it is there, just not available on my phone...

  • Newbie
  • There are some tracks that are available on my desktop, but not mobile. I have Spotify Premium. Specifically I am talking about Múm. I thought the album Finally We Are No One had been taken offl...
  • Peter__
  • Community Legend
  • 416 Views
  • 1 replies
  • 0 likes
  • music
  • 416 Views
  • 1 replies
  • 0 likes

Amazon Fire TV & Windows Phone

I have a Amazon Fire TV and Windows Phone. I was hoping that the intro of connect on Amazon Fire TV would mean I could take advantage of my subscription. Alas, it seems its Windows Phone is not supported. Is there any plans for this?

  • Newbie
  • I have a Amazon Fire TV and Windows Phone. I was hoping that the intro of connect on Amazon Fire TV would mean I could take advantage of my subscription. Alas, it seems its Windows Phone is not suppo...
  • Peter__
  • Community Legend
  • 839 Views
  • 1 replies
  • 1 likes
  • WP 8
  • 839 Views
  • 1 replies
  • 1 likes

Is it possible to run both spotify and audible on the same device at the same time?

Hi All, Does anyone out there know if it's possible to run both Spotify and Audible at the same time on the same device - either iOS or Android? Just looking for possible solutions. On iOS, if I'm running one or the other, and then launch the other, ...

  • Newbie
  • Hi All,   Does anyone out there know if it's possible to run both Spotify and Audible at the same time on the same device - either iOS or Android? Just looking for possible solutions. O...
  • Peter__
  • Community Legend
  • 2930 Views
  • 1 replies
  • 1 likes
  • Other
  • 2930 Views
  • 1 replies
  • 1 likes

Andy Sheppard - which one is the one and only one?

I am a huge fan of Andy Sheppard, the british jazz saxophonist. Whenever I search for Andy I get another artist , who I do not know but I assume is also called Andy Sheppard, who plays a kind of country music. I want to be able to search with confide...

  • Newbie
  • I am a huge fan of Andy Sheppard, the british jazz saxophonist. Whenever I search for Andy I get another artist , who I do not know but I assume is also called Andy Sheppard, who plays a kind of coun...
  • Peter__
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

spotify PC

Hello dear user, i have a problem using spotify with my pc. while on my iphone i can read all the titles, on my pc, there is a lot of titles it cannot read. it says "the file format is not supported". Any help on that issue please? Thank you

  • Casual Listener
  • Hello dear user,   i have a problem using spotify with my pc. while on my iphone i can read all the titles, on my pc, there is a lot of titles it cannot read.  it says "the file format ...
  • Peter__
  • Community Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 358 Views
  • 1 replies
  • 0 likes

Spotify on Samsung F6800 in Canada?

Sorry, would have added this question to the Samsung TV sticky post but it appears to be locked. Can anyone please tell me why the Spotify app isn't available in my Samsung App Store on my UN50F6800 Smart TV? Is the model not supported (would seem od...

  • Casual Listener
  • Sorry, would have added this question to the Samsung TV sticky post but it appears to be locked.   Can anyone please tell me why the Spotify app isn't available in my Samsung App Store on my...
  • Peter__
  • Community Legend
  • 685 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 685 Views
  • 1 replies
  • 1 likes

Spotify won't sync or properly play certain album

Kevin Cool Water – Reintroduce Ourselves it usually skips at the beginning of every song, then it plays just enough for me to enjoy it before freezing completely. I tried syncing to listen offline but it doesn't work and the yellow download symbol is...

  • Casual Listener
  • Kevin Cool Water – Reintroduce Ourselves   it usually skips at the beginning of every song, then it plays just enough for me to enjoy it before freezing completely. I tried syncing to listen...
  • Peter__
  • Community Legend
  • 580 Views
  • 2 replies
  • 0 likes
  • Other
  • 580 Views
  • 2 replies
  • 0 likes

using spotify music for video projects

I would like to use a few songs from my spotify for my video projects. Is it possible to transfer the song from spotify to my computer?

  • Visitor
  • I would like to use a few songs from my spotify for my video projects. Is it possible to transfer the song from spotify to my computer?
  • Peter__
  • Community Legend
  • 10519 Views
  • 1 replies
  • 1 likes
  • 10519 Views
  • 1 replies
  • 1 likes