Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • GhostGem
  • Newbie
  • 20456 Views
  • 123 replies
  • 13 likes
  • Other
  • 20456 Views
  • 123 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22106 Views
  • 9 replies
  • 2 likes
  • Other
  • 22106 Views
  • 9 replies
  • 2 likes

[Sonos] Issue with New Albums Showing Up on Artist Pages

I have noticed that some weeks when new albums get added they do not show up on the Sonos artist pages. This got better for a while, but it is happening again. It really seems like it is just not updating for some reason (not sure if this is related ...

  • Roadie
  • I have noticed that some weeks when new albums get added they do not show up on the Sonos artist pages.  This got better for a while, but it is happening again.  It really seems like it is ...
  • Scharffenator
  • Newbie
  • 1452 Views
  • 4 replies
  • 0 likes
  • 1452 Views
  • 4 replies
  • 0 likes

Music link to re-issued version doesn't work

I read in the FAQ that if a song is removed it'll try to play a similair song. I've got In Flames in my playlist which was removed last week or so. It has now been readded in a "Re-issued 2014" version but when my playlist tries to play the old in fl...

  • Casual Listener
  • I read in the FAQ that if a song is removed it'll try to play a similair song.   I've got In Flames in my playlist which was removed last week or so. It has now been readded in a "Re-is...
  • Snæbjørn
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • Other
  • 590 Views
  • 2 replies
  • 0 likes

Playlist categories (Genres and Moods) disappeared on Windows Phone

I recently saw that some playlist categories that were shown on Windows Phone are missing. First, the "Urban" category dissappeared. Now Country disapppeared as well. Then I saw that the new categories, Hip Hop, Folk & Americana, R & B, Dinner and Sl...

  • Newbie
  • I recently saw that some playlist categories that were shown on Windows Phone are missing.   First, the "Urban" category dissappeared. Now Country disapppeared as well.   Then I saw...
  • 850 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 850 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect works too well

I am experiencing something quite strange with Spotify Connect. I have a pretty standard set-up: Yamaha RX-V475 receiver, HTC One, and a normal home LAN with a standard router. The receiver is on the LAN and I can, as one would expect, fire it up and...

  • Casual Listener
  • I am experiencing something quite strange with Spotify Connect. I have a pretty standard set-up: Yamaha RX-V475 receiver, HTC One, and a normal home LAN with a standard router. The receiver is on the...
  • renesdk
  • Casual Listener
  • 2982 Views
  • 6 replies
  • 0 likes
  • Other
  • 2982 Views
  • 6 replies
  • 0 likes

Looking for Smiling by Harry Gregson Williams

Hi everyone, I search the song "smiling" by Harry Gregson Williams but got none. however, soundcloud has it... Spotify, please get this song....!!!

  • Newbie
  • Hi everyone, I search the song "smiling" by Harry Gregson Williams but got none.  however, soundcloud has it...   Spotify, please get this song....!!!
  • Peter__
  • Community Legend
  • 777 Views
  • 1 replies
  • 0 likes
  • artist
    music
  • 777 Views
  • 1 replies
  • 0 likes

Snow Patrol

can't find this is everything you are in the albums

  • Newbie
  • can't find this is everything you are in the albums
  • Peter__
  • Community Legend
  • 433 Views
  • 1 replies
  • 0 likes
  • 433 Views
  • 1 replies
  • 0 likes

A Request For Keys and Krates Album

I would like to request an album for Keys ad Krates. I pay 10 dollars a month and i think i desirve to atleast have somehting i like. It would be great if you can put it up!

  • Newbie
  • I would like to request an album for Keys ad Krates. I pay 10 dollars a month and i think i desirve to atleast have somehting i like. It would be great if you can put it up! 
  • Peter__
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • trap
  • 671 Views
  • 1 replies
  • 0 likes

Seatrain

I'm looking for the group Seatrain albums: Seatrain and Marblehead Messenger! How do I make requests like this to Spotify?

  • Newbie
  • I'm looking for the group Seatrain albums:   Seatrain    and  Marblehead Messenger!  How do I make requests like this to Spotify?
  • Peter__
  • Community Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Electric Blue by Icehouse

Is there anyone out there that can add this studio song (not the live from Sydney) to Spotify. Seriously I cant find it at all. If there isn't anyone with access to the studio song I will take the live version. Thank you so much

  • Newbie
  • Is there anyone out there that can add this studio song (not the live from Sydney) to Spotify.  Seriously I cant find it at all. If there isn't anyone with access to the studio song I will tak...
  • Peter__
  • Community Legend
  • 697 Views
  • 1 replies
  • 1 likes
  • 697 Views
  • 1 replies
  • 1 likes

Linking spotify to sonos

I can't get through to Sonos as the link code does not seem to work. As I have a premium account I didn't expect this problem. Hours have been spent going round in circles.What now?Teels

  • Newbie
  • I can't get through to Sonos as the link code does not seem to work. As I have a premium account I didn't expect this problem. Hours have been spent going round in circles. What now? Teels
  • Peter__
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Add Flyleaf's new album! Between the Stars

Flyleaf has made a new album, it's really awesome and I really want it to be on Spotify! It's called Between the Stars. Thanks!

  • Visitor
  • Flyleaf has made a new album, it's really awesome and I really want it to be on Spotify!   It's called Between the Stars.   Thanks!
  • Peter__
  • Community Legend
  • 1281 Views
  • 2 replies
  • 0 likes
  • new album
    Your Music
  • 1281 Views
  • 2 replies
  • 0 likes

non sono presenti alcune canzoni molto importanti.

Salve tutti, sono un utente che usa molto il vostro servizio, ma vorrei segnalarvi, che mancano alcune canzoni di Lucio Battisti, sopratutto "Prendila cosi"..... spero che prendiate provvedimenti, grazie Castiglione MInischetti Roberto

  • Newbie
  • Salve tutti,  sono un utente che usa molto il vostro servizio, ma vorrei segnalarvi, che mancano alcune canzoni di Lucio Battisti, sopratutto "Prendila cosi"..... spero che prendiate provvedime...
  • Peter__
  • Community Legend
  • 1274 Views
  • 1 replies
  • 2 likes
  • 1274 Views
  • 1 replies
  • 2 likes

Artist page for Lanterna is messed up

There is a great group called Lanterna (who I am trying to follow). But their Artist page is a mess of their albums and others that have "Lanterna" in their song lists. It would be great if Spotify could rectify

  • Visitor
  • There is a great group called Lanterna (who I am trying to follow). But their Artist page is a mess of their albums and others that have "Lanterna" in their song lists. It would be great if Spotify c...
  • Peter__
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Premium account and Sosno

Hi, I am experiencing problems with my account. I got a premium account which I need to use my Sonos system. The problem is that Sonos is not detecting the fact that I have a premium account and informs me that "A premium account is needed to use Son...

  • Newbie
  • Hi,   I am experiencing problems with my account. I got a premium account which I need to use my Sonos system. The problem is that Sonos is not detecting the fact that I have a premium accou...
  • Peter__
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

wrong tag: should be 'talpa' not 'talpe' in 3rd track

Liquid Soul – Full On Fluoro, Vol. 4 (Mixed Version) wrong tag: should be 'talpa' not 'talpe' in 3rd track Regards Bartek Lewandowski

  • Casual Listener
  •   Liquid Soul – Full On Fluoro, Vol. 4 (Mixed Version) wrong tag: should be 'talpa' not 'talpe' in 3rd track   Regards Bartek Lewandowski
  • Peter__
  • Community Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Follow someone I skipped?

Hi there, Last night I skipped someone on the Follow suggestions window, but today I decided I wanted to follow them on Spotify after all. Now they won't show up anywhere in the interface (including under the follow tab in "find friends" or "see all"...

  • Casual Listener
  • Hi there,   Last night I skipped someone on the Follow suggestions window, but today I decided I wanted to follow them on Spotify after all.  Now they won't show up anywhere in the inte...
  • Peter__
  • Community Legend
  • 273 Views
  • 2 replies
  • 0 likes
  • Other
  • 273 Views
  • 2 replies
  • 0 likes

Spotify in a car

Hey, I've subscribed for Premium for one month to test Spotify in my car (Audi A1). I have created a playlist which I've downloaded so the files can be accessed locally. I'm using Bluetooth to connect to my car. However, my car can only find 2 songs....

  • Newbie
  • Hey,   I've subscribed for Premium for one month to test Spotify in my car (Audi A1). I have created a playlist which I've downloaded so the files can be accessed locally. I'm using Bluetoot...
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

display audio books

Hello @all, is it possible to search/display all spoken books? If I search a specific Author or Book title i find it but I search for a possibility to brows the books... Thx a lot

  • Newbie
  • Hello @all,   is it possible to search/display all spoken books?   If I search a specific Author or Book title i find it but I search for a possibility to brows the books... &nbsp...
  • Peter__
  • Community Legend
  • 1931 Views
  • 1 replies
  • 0 likes
  • 1931 Views
  • 1 replies
  • 0 likes

Now TV remote control

In recent days, every key press on the remote while in the spotify app registers two key presses. Making selecting almost anything a real nightmare. Every time one moves from one letter to the next it skips over the one you want. This behaviour isn't...

  • Music Fan
  • In recent days, every key press on the remote while in the spotify app registers two key presses. Making selecting almost anything a real nightmare. Every time one moves from one letter to the n...
  • Peter__
  • Community Legend
  • 998 Views
  • 1 replies
  • 1 likes
  • Other
  • 998 Views
  • 1 replies
  • 1 likes