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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5914 Views
  • 42 replies
  • 6 likes
  • Other
  • 5914 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18844 Views
  • 9 replies
  • 2 likes
  • Other
  • 18844 Views
  • 9 replies
  • 2 likes

HELP - Why are my songs on here if I've never sent them to spotify?

I use TuneCore to distribute my music, but my previous releases were never sent to Spotify, but I have 6 songs on here....Can I do anything about that because I'm clearly not getting paid for it? I don't know what to do.

  • Newbie
  • I use TuneCore to distribute my music, but my previous releases were never sent to Spotify, but I have 6 songs on here....Can I do anything about that because I'm clearly not getting paid for it? I d...
  • hans-jürgen
  • Roadie
  • 398 Views
  • 1 replies
  • 0 likes
  • Other
  • 398 Views
  • 1 replies
  • 0 likes

Can't synchronize PC with WP8

Although I can add my my local music files to my spotify's playlist in the PC version, when using spotify in t my Windows Phone 8 device those songs don't appear in the same playlists. How can I make them appear ? I'm a premium user ! Thank you.

  • Newbie
  • Although I can add my my local music files to my spotify's playlist in the PC version,  when using spotify in t my Windows Phone 8 device those songs don't appear in the same playlists. How can ...
  • Peter__
  • Community Legend
  • 332 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 332 Views
  • 2 replies
  • 0 likes

Wrong Artist - John Harle & Marc Almond

I would like to inform that when I listen to the new album by John Harle & Marc Almond, "The Tyburn Tree: Dark London", it scrobbles as John Harle only. Could you change "artist tag" to John Harle & Marc Almond ?

  • Newbie
  • I would like to inform that when I listen to the new album by John Harle & Marc Almond, "The Tyburn Tree: Dark London", it scrobbles as John Harle only. Could you change "artist tag" to John Harl...
  • Peter__
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Offline playlists being reset after I've downloaded them.

I hope this isn't a repost, I didn't really know how to concisely explain my issue so I have no idea where it should go and if there's already a thread on it. I have premium, I recently downloaded all my playlists on my windows phone and then set spo...

  • Newbie
  • I hope this isn't a repost, I didn't really know how to concisely explain my issue so I have no idea where it should go and if there's already a thread on it. I have premium, I recently download...
  • 228 Views
  • 0 replies
  • 2 likes
  • WP 8
  • 228 Views
  • 0 replies
  • 2 likes

Tablet more or equals 7"

Currently tablet is more than 7". But what about 7" tablets? I think it should be changed to more or equals 7", because there are many tablets with this size (for example, Nexus 7).

  • Visitor
  • Currently tablet is more than 7". But what about 7" tablets? I think it should be changed to more or equals 7", because there are many tablets with this size (for example, Nexus 7).
  • user-removed
  • Not applicable
  • 499 Views
  • 6 replies
  • 0 likes
  • 499 Views
  • 6 replies
  • 0 likes

BlackBerry 10 runs Spotify just fine..but...

Hi,<br><br>Now that us BlackBerry 10 users can run Android apps without sideloading, I've started to use the spotify android app and it works well apart from one annoying issue..everytime a new song plays it pops up in the notifications m...

  • Casual Listener
  • Hi,<br><br>Now that us BlackBerry 10 users can run Android apps without sideloading, I've started to use the spotify android app and it works well apart fr...
  • Peter__
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • BB10
  • 403 Views
  • 1 replies
  • 0 likes

Will Spotify ever find a workaround for Blackberry CDMA issues?

I use spotify on my desktop and would love to be able to purchase premium for high quality streams. But I have an unsupported CDMA Blackerry and have no intent on switching, although when my Sprint contract is up I may look elsewhere. is this issue s...

  • Newbie
  • I use spotify on my desktop and would love to be able to purchase premium for high quality streams. But I have an unsupported CDMA Blackerry and have no intent on switching, although when my Sprint c...
  • Peter__
  • Community Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Can't find friends

when I go to follow and facebook friends it doesn't bring anyone up at all although I have a friend I know is on here and I want to follow. I've tried the search bar too, but that doesn't show any 'users', I get notifications on facebook from his spo...

  • Newbie
  • when I go to follow and facebook friends it doesn't bring anyone up at all although I have a friend I know is on here and I want to follow. I've tried the search bar too, but that doesn't show any 'u...
  • 370 Views
  • 0 replies
  • 1 likes
  • 370 Views
  • 0 replies
  • 1 likes

Wrong song title

Hi guys there is a bug in song title on Kult album "Spokojnie". OnSpotify there is a song callend "Jan" but the real track name is "Tan". Please fix this.

  • Casual Listener
  • Hi guys there is a bug in song title on Kult album "Spokojnie". OnSpotify there is a song callend "Jan" but the real track name is "Tan". Please fix this. 🙂
  • Peter__
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

"Start Radio" button needed in Sonos!!!!

One of the main complaints w/ Spotify is its lack of a "Pandora-Like" Radio option. However, if you seed a playlist with specific songs and then start the Playlist, a "Start Radio" button appears- VIOLA, problem solved.However, there isn't a "Start R...

  • Regular
  • One of the main complaints w/ Spotify is its lack of a "Pandora-Like" Radio option.  However, if you seed a playlist with specific songs and then start the Playlist, a "Start Radio" button appea...
  • Peter__
  • Community Legend
  • 591 Views
  • 1 replies
  • 1 likes
  • 591 Views
  • 1 replies
  • 1 likes

Update

When is spotify going to update the spotify app, so that we who uses windows phone can listen to free music?

  • Newbie
  • When is spotify going to update the spotify app, so that we who uses windows phone can listen to free music?
  • Peter__
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! Syncing Windows 8 phone with Windows 8 desktop local collection

I am not able to do this. I looked at the FAQ and took all the steps. https://support.spotify.com/us/learn-more/faq/#!/article/Sync-your-device-with-Spotify I have the latest winPhone version of spotify available at windows store. I have my Upnp enab...

  • Casual Listener
  • I am not able to do this. I looked at the FAQ and took all the steps.   https://support.spotify.com/us/learn-more/faq/#!/article/Sync-your-device-with-Spotify   I have the latest wi...
  • Peter__
  • Community Legend
  • 607 Views
  • 5 replies
  • 0 likes
  • WP 8
  • 607 Views
  • 5 replies
  • 0 likes

Spotify application on Philips smart TV.

Hello, I have a problemen with my Phbilips Smart TVWhen I start the Spotify app my TV shows an empty screen where I can only move my cursor. It is not possible to login or start any tye of music. Does anybody have an idea how I can fix this Thanks. R...

  • Casual Listener
  • Hello,   I have a problemen with my Phbilips Smart TV When I start the Spotify app my TV shows an empty  screen where I can only move my cursor. It is not possible to login or start ...
  • sergejanssen
  • Newbie
  • 1440 Views
  • 8 replies
  • 0 likes
  • 1440 Views
  • 8 replies
  • 0 likes

App doesn't stream on cellular connection

I have a Nokia Lumia 1020, and my friend has a Lumia 520. We both have the same issue. We can only stream music via WiFi. 3G doesn't work. Offline playlists are great and all, but only go so far. I'd really like to not pay for Xbox Music because it t...

  • Casual Listener
  • I have a Nokia Lumia 1020, and my friend has a Lumia 520. We both have the same issue.   We can only stream music via WiFi. 3G doesn't work. Offline playlists are great and all, but only go ...
  • user-removed
  • Not applicable
  • 500 Views
  • 4 replies
  • 0 likes
  • 500 Views
  • 4 replies
  • 0 likes

Streaming Logitech Media Server to Receiver stops after 1 tune

As of today streaming stops after one tune. Same problem with spotify core ap as well as with triode app. LMS 7.8 installed on QNAP Turbo Station Firmware 4.1 sven

  • Newbie
  • As of today streaming stops after one tune. Same problem with spotify core ap as well as with triode app. LMS 7.8 installed on QNAP Turbo Station Firmware 4.1   sven
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes

Windows Phone 8 - Spotify Needs Update

Hello, I recently switched from iOS to Windows Phone 8. I bought a Nokia Lumia 822. The first application I downloaded was Spotify. However, I've noticed that the app is far from up-to-date. It seems like Spotify has forgotten us at Windows Phone. Th...

  • Casual Listener
  • Hello, I recently switched from iOS to Windows Phone 8. I bought a Nokia Lumia 822. The first application I downloaded was Spotify. However, I've noticed that the app is far from up-to-date. It seems...
  • user-removed
  • Not applicable
  • 11298 Views
  • 47 replies
  • 58 likes
  • WP 8
  • 11298 Views
  • 47 replies
  • 58 likes

ETA on Surface app?

It's been more than a year since the Surface tablets were released; I'm disappointed to not see a Spotify app in the app store. Using the web player is a poor solution at best, and less than I expect from a 'Premium' service. There are other streamin...

  • Casual Listener
  • It's been more than a year since the Surface tablets were released; I'm disappointed to not see a Spotify app in the app store.  Using the web player is a poor solution at best, and less than I ...
  • nlennig
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Can't switch songs around within a playlist

Hello! Just curious if anyone else is having this issue ~ I can create/edit new playlists, but I'm not able anymore for some reason to change the order of the songs within a playlist. I could yesterday ~ but it seems I can't anymore. Does anyone know...

  • Newbie
  • Hello!     Just curious if anyone else is having this issue ~ I can create/edit new playlists, but I'm not able anymore for some reason to change the order of the songs within a playl...
  • Skilletlicker
  • Casual Listener
  • 1978 Views
  • 4 replies
  • 1 likes
  • 1978 Views
  • 4 replies
  • 1 likes

Solved!! How to use my Onkyo TX-NR717 with Spotify Premium? Help plz..urgent..

I like to use my Onkyo receiver with my Premium Spotify account. I have a normal username so no Facebook login. If I use my normal username and password with the hardware device as login it doesn't work. I cannot set a special device password if that...

  • Casual Listener
  • I like to use my Onkyo receiver with my Premium Spotify account. I have a normal username so no Facebook login. If I use my normal username and password with the hardware device as login it doesn...
  • stefhf
  • Casual Listener
  • 1931 Views
  • 4 replies
  • 0 likes
  • 1931 Views
  • 4 replies
  • 0 likes

device reset

hello, can you reset all my devices? my ex girlfriend is terrorising my spotify account. thank you!

  • Newbie
  • hello,   can you reset all my devices? my ex girlfriend is terrorising my spotify account.   thank you!
  • Peter__
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 281 Views
  • 1 replies
  • 0 likes