desktop skips tracks, web player - no

[mikaaa]

Somebody help!

My desktop app skips some (not all) of the songs and shows a message "this track is not available", but when I open web player the same track is available and it plays nicely.

P.S. I'm using windows 10 and the newest version of spotify

[Maria_B · Accepted solution]

Hey @mikaaa!

Welcome to the Spotify Community.

Let's try a deeper reinstallation to get this fixed. Just follow these steps:

• Log out of Spotify and then close the program.
• Uninstall 
• Browse to the cache and delete everything inside the folder. The default location should be:

C:\Users\%Username%\AppData\Local\Spotify\Storage 

• Delete also the folder:

C:\Users\%Username%\AppData\Local\Spotify\Users\<random numbers-user>\

There is a folder for each profile that has been logged into Spotify on that computer account. 

• Restart your PC.

• Reinstall the app from here: http://download.spotify.com/Spotify%20Installer.exe.

Let us know how it goes.

[mikaaa]

That particular link for downloading did not work out for me (some why did not let me log in), but i downloaded the app from the main spotify page and now those songs play! Thank you!