"Episode Performance" graphs not working most of the time

[mblanc]

Are the "Episode Performance" graphs expected to work any appreciable percent of the time? Among my posted podcast episodes, 95 – 99% of reported starts have had no effect on the graphs. How is it able to distinguish between a start and a stream if it isn't recording when someone stopped listening?

In the case of one episode, the first graph that was displayed (showing less than 100% listener retention) was overwritten later by a graph with 100% listener retention.

[MafeG]

Hi @mblanc,

Welcome to the Community and thank you for posting.

The "start" statistic indicates how many people actually press play on the episode, while a stream is calculated after a full 60 seconds have been played. You can find more information about this here. 

However, if you believe these statistics are not reflecting accurately in the graphs, then we suggest you contact the folks from Spotify for Podcasters who can give you more personalized support. This is the link. 

Hope this helps!

[mblanc · Accepted solution]

They said the graphs are only meant to work for the first 7 days after an episode is posted. Sometimes there are updates after that period, but they will not account for all starts and streams. And if you take down and repost the same episode, the old graph will display until the first play, then start from scratch.