"open.spotify.com’s server IP address could not be found"

[user-removed]

Plan

Free

Country

Brazil

Device

(Laptop)

Operating System

(Windows 10)

My Question or Issue

 I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN ".

But in others devices works well. Someone please may help me? (Attachment is in Portuguese because I'm from Brazil, but I guess my explanation works.

[Nico]

Hey @user-removed! Welcome to the Spotify Community. ^^

That's odd.

Are you still receiving this error?

Let me know how it goes! ^^

Peace

[user-removed]

Hello Nico, thanks so much for answer me so quickly.

So, yes, I am still having this problem. But actually, now suddenly appears a different message " Can not access this site
The web page at https://open.spotify.com/ may be temporarily unavailable or may have been moved permanently to a new web address
ERR_ADDRESS_INVALID "

I had upload a new attachment with this new message (still in Portuguese, of course lol)

[Nico]

Hey @user-removed!

Have you tried to clear your browser cache/cookies to see if that helps?

And have you tried to use a different browser to see if that happens there too?

Thanks! ^^

Peace

[user-removed]

Hey Nico, thanks again for ur reply.

Yes, I've tried everything you mentioned above. I've tried Microsoft Edge and Internet Explorer and again Google Chrome (my main browser). And also, I had clean all caches, cookies etc. for every browser I got.

I just don't understand why this happening because I used to listen Spotify in the web player anytime I wanted to 😞

[Nico]

@user-removed

I'm sorry that this issue still persists for you.

Are you using a VPN or a proxy by any chance?

And try to restart your router, that might help. 

Let me know if that helps, thanks!  ^^

Peace

[user-removed]

I'm sure I am not using a VPN, and proxy... Well, I don't even know how this thing works or menage it.

When you say "restart my router" you mean just turn it on/off or really restart like change password and etc.?

[Nico]

@user-removed

Yes, just turn it off and then restart it after 30 seconds. 

You don't need to change the password or something.

Let me know if that helps! ^^

Peace

[user-removed]

I did yesterday and guess what, nothing changed 😞 sad

[Nico]

@user-removed

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

Peace

[user-removed]

Thank you so much. I hope u back with good news. Peace ✌

[Nico]

@user-removed

Could you try to update your browser, as many of the browsers recently launched a new update?

Are there any firewalls that could block the website?

And be sure to check the site settings (should be found by clicking the padlock at the top-left) and enable pop-ups, ads, flash etc. Try everything there until it works. 

And could you try to download the app and try if you can log in there?

Let me know how it goes! ^^

Peace

[user-removed]

Hello Nico, sorry I took so long to be back.

Anyway, update all the browsers... Was already done.

Check the site settings, enable pop-ups etc., I did.

Spotify app I can use with no problem at all, on my cellphone, my laptop...

About firewall, don't know how to handle these kind of things, but I guess it's normal. I saw the firewall page and nothing strange.

Also want to say that I try Spotify web player in another computer, with my account of course, and worked well. So now just to be sure, the problem is in my computer 😞

[Bober2496]

I also have this problem but with a little twist. I used the desktop app and one day the app acted like i'm offline but i wasn't. Ever since I can't use the app and i have the same error message in the browser like user-removed.

[Harry85]

i have the same problem and tried everything already posted and nothing has happened please help