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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55630 Views

7 replies

4 likes

  • 55630 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37296 Views

209 replies

18 likes

Other
  • 37296 Views
  • 209 replies
  • 18 likes

Superuser Contribution why is spotify linking my old account to discord?

I made a new spotify account and i unlinked my old one from my discord. Then as i tried adding the new one, it just automatically said my account was linked and it showed my old one. I tried multiple times and it keeps adding my old spotify account. ...

Visitor

I made a new spotify account and i unlinked my old one from my discord. Then as i tried adding the new one, it just automatically said my account was linked and it showed my old one. I tried multiple...

Heison

Visitor

30427 Views

11 replies

5 likes

  • 30427 Views
  • 11 replies
  • 5 likes

Superuser Contribution Can't control connected google pixel watch from google pixel phone

PlanPremiumCountryUSADevicePixel 4 & pixel watchOperating SystemAndroid 13 My Question or IssueWhen i click play or pause on my phone it will not change the state of my watchEG: I start song on my watch, listening on my headphones. I click pause on m...

Newbie

Plan Premium Country USA Device Pixel 4 & pixel watch Operating System Android 13   My Question or Issue When i click play or pause on my phone it will not change the state of...

OscarDC

Moderator

1724 Views

6 replies

0 likes

Connect
  • 1724 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I get my fire stick to play specific songs instead of radios of song

When I use my fire stick voice control, the spotify app plays radios of songs rather than the songs themselves, how do I fix this?

Visitor

When I use my fire stick voice control, the spotify app plays radios of songs rather than the songs themselves, how do I fix this?

Lyubka

Moderator

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts

PlanPremium DuoCountryKazakhstan DeviceSamsung galaxy s23 ultraOperating SystemAndroid My Question or IssueOne of the reasons why I switched to Premium was to listen to podcasts, but I can't find them anywhere in the app, and the support topics didn'...

Newbie

Plan Premium Duo Country Kazakhstan  Device Samsung galaxy s23 ultra Operating System Android   My Question or Issue One of the reasons why I switched to Premium was to listen to ...

Kiril

Moderator

498 Views

1 replies

5 likes

Samsung
  • 498 Views
  • 1 replies
  • 5 likes

Superuser Contribution How do you report a song that is using a soundtrack that is copyrighted?

The song on Spotify is listed as "Acting with Augustus" by Skylight Hip-Hop and the notes show that it is written by a Jerry Ware. The lyrics may very well be written by that person, however the soundtrack used (illegally according to the user licens...

Visitor

The song on Spotify is listed as "Acting with Augustus" by Skylight Hip-Hop and the notes show that it is written by a Jerry Ware. The lyrics may very well be written by that person, however the soun...

Alex

Spotify Legend

199 Views

1 replies

1 likes

  • 199 Views
  • 1 replies
  • 1 likes

Superuser Contribution Recently Played Doesn't Update When Using Spotify Connect

Hullo,So I've dealing with a weird issue for about 3 weeks. My Recently Played listening history doesn't update anymore, but specifically for music that was played through Spotify Connect. I've verified that it has nothing to do with the devices I'm ...

Newbie

Hullo, So I've dealing with a weird issue for about 3 weeks. My Recently Played listening history doesn't update anymore, but specifically for music that was played through Spotify Connect. I've v...

AdLadz

Roadie

525 Views

2 replies

0 likes

  • 525 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why doesnt my shuffle work after putting on one song?

After searching for a song and putting it on, (shuffle on) usually a song with the same “vibe” follows. Now no new song plays after, instead the original song plays again and again. Even when i check the queue, the only song there is the one I origin...

Visitor

After searching for a song and putting it on, (shuffle on) usually a song with the same “vibe” follows. Now no new song plays after, instead the original song plays again and again. Even when i check...

Yordan

Moderator

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Algorithm doesnt care

I don't know exactly how the algorithm that handles recommendations for similar songs in a user-created playlist works, but we could have something that relates mainly to the 50 most recently added songs. I say this because I created a playlist over ...

Visitor

I don't know exactly how the algorithm that handles recommendations for similar songs in a user-created playlist works, but we could have something that relates mainly to the 50 most recently added s...

MihailY

Moderator

217 Views

1 replies

0 likes

  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove Smart Shuffle as the default option every time you open a playlist.

It's very frustrating that smart shuffle is the automatic option every time I open my playlists. I do not want to use it and likely never will. I turn it off every time I open the app, and I think it should stay off instead of turning back on the nex...

Visitor

It's very frustrating that smart shuffle is the automatic option every time I open my playlists. I do not want to use it and likely never will. I turn it off every time I open the app, and I think it...

Astrounwrapped

Newbie

1779 Views

6 replies

4 likes

  • 1779 Views
  • 6 replies
  • 4 likes

Superuser Contribution Choosing which accounts can see your playlists

My idea proposes to include a new feature that lets a playlist creator choose who can see their playlist. Almost like having their playlist private from other users but to the chosen accounts, the playlist seems like a public playlist, still appearin...

Visitor

My idea proposes to include a new feature that lets a playlist creator choose who can see their playlist. Almost like having their playlist private from other users but to the chosen accounts, the pl...

AlejaR

Moderator

700 Views

1 replies

0 likes

  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution bring back song radio!

instead of only allowing users to go to an artist radio, bring back the song radio option that built playlists for users based on that song!

Casual Listener

instead of only allowing users to go to an artist radio, bring back the song radio option that built playlists for users based on that song!

Mattine12

Casual Listener

389 Views

2 replies

2 likes

  • 389 Views
  • 2 replies
  • 2 likes

Superuser Contribution Make keyboard focus on »add to playlist« sub-dropdown when »search for playlist« is active/focused.

When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the & keys on my keyboard to select the playlist from the search results below....

Roadie

When I context-click a song to add it to a playlist, and search for the playlist using the search-bar in the »add to playlist« dropdown menu, I'd expect to be able to use the ⬇️ & ⬆️ keys on my k...

Eni

Moderator

1004 Views

5 replies

0 likes

  • 1004 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Double artist name

My name as "artist" (Wouter van Bemmel) appears two times in Spotify, with different albums/songs in it .Is it possible to merge them into one ?

Newbie

My name as "artist" (Wouter van Bemmel) appears two times in Spotify, with different albums/songs in it . Is it possible to merge them into one ?  

Joan

Moderator

566 Views

1 replies

0 likes

Denon
Music
  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Re: Canvas

plan premium individual country brunei deviceiPhone 11operating system iOS my canvas isn’t working. I’ve tried logging in and out multiple times, restarted my phone and re-installed the app. I have made sure that data saver is off and canvas is on bu...

Casual Listener

plan premium individual  country  brunei  device iPhone 11 operating system  iOS   my canvas isn’t working. I’ve tried logging in and out multiple times, restarted ...

Lyubka

Moderator

841 Views

3 replies

1 likes

  • 841 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Podcast episodes disappearing out of nowhere

PlanPremiumCountryCanadaDeviceLG VelvetOperating SystemAndroid 13My Question or IssueSince about a week ago podcast episodes have been disappearing. Once, I opened a playlist and ALL of the episodes faded away right in front of me, leaving the playli...

Casual Listener

Plan Premium Country Canada Device LG Velvet Operating System Android 13 My Question or Issue Since about a week ago podcast episodes have been disappearing. Once, I opened a playlist and AL...

NebulaTheOwl

Casual Listener

2415 Views

2 replies

0 likes

Other
  • 2415 Views
  • 2 replies
  • 0 likes

Superuser Contribution Web Player doesn't work on Firefox?

PlanFreeCountryUSADeviceHP PavilionOperating SystemWindows 11 My Question or IssueSpotify Web Player doesn't work when I open it up after closing Firefox, refresh or log in. In order to temporarily see the website until I do all of the above again, I...

Casual Listener

Plan Free Country USA Device HP Pavilion Operating System Windows 11   My Question or Issue Spotify Web Player doesn't work when I open it up after closing Firefox, refresh or log in. ...

ophiucusspin

Casual Listener

2623 Views

2 replies

0 likes

Other
  • 2623 Views
  • 2 replies
  • 0 likes