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Forum Posts

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

41193 Views

7 replies

2 likes

  • 41193 Views
  • 7 replies
  • 2 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

jror2011

Visitor

34196 Views

183 replies

16 likes

Other
  • 34196 Views
  • 183 replies
  • 16 likes

Superuser Contribution Fix Now Playing view

On Mac OS X, There is a very annoying bug regarding the Now Playing view. It is present since the feature was first implemented and the fix for it must be really simple.Occasionally ( I assume that whenever the Spotify application updates? but it cou...

Newbie

On Mac OS X, There is a very annoying bug regarding the Now Playing view. It is present since the feature was first implemented and the fix for it must be really simple. Occasionally ( I assume th...

AlejaR

Moderator

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Superuser Contribution Customize Music Suggestions

I did not see this one listed but it is probably embedded in another idea. Currently I listen to piano music as a bedtime/sleep ritual but I don't necessarily want that to be part of recommendations or playlists. i have talked to others who have simi...

Visitor

I did not see this one listed but it is probably embedded in another idea.   Currently I listen to piano music as a bedtime/sleep ritual but I don't necessarily want that to be part of reco...

AlejaR

Moderator

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Re: Live agent please

I need to speak to a live agent. The AI "person" I am chatting with on FB messenger is useless

Newbie

I need to speak to a live agent.  The AI "person" I am chatting with on FB messenger is useless  

Maxim

Spotify Star

193 Views

1 replies

0 likes

  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't you read reviews on books?

Looking thru books and there is the rating/review icon, but when you click it, it thinks you are trying to leave a review. Why can't you read reviews that other people have left?

Newbie

Looking thru books and there is the rating/review icon, but when you click it, it thinks you are trying to leave a review. Why can't you read reviews that other people have left?

Ivelina

Moderator

690 Views

1 replies

0 likes

  • 690 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to play some songs.

PlanPremiumCountryCzechia My Question or IssueI am unable to play some songs, they appear on my playlists, they appear in the albums, however, they are grey and I cannot play them. I can interact with them (add them to playlist, put them to the queue...

Visitor

  Plan Premium Country Czechia   My Question or Issue I am unable to play some songs, they appear on my playlists, they appear in the albums, however, they are grey and I cannot play...

Ivelina

Moderator

959 Views

1 replies

0 likes

Music
  • 959 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify app on samsung tv

Plan PremiumCountry italy Device Operating System My Question or Issuefor some time almost no picture has been seen in the spotify app on my samsung tv( picture of albuims, artist, ets. ) I have uninstalled and installed the app but i din't workDoes ...

Casual Listener

Plan Premium Country  italy   Device   Operating System   My Question or Issue for some time almost no picture has been seen in the spotify app on  my samsung tv...

Joan

Moderator

264 Views

1 replies

0 likes

Samsung
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution why does my music keep pausing

i’ve uninstalled the app, logged out of all my devices, i even stayed specifically in spotify and my music is just randomly pausing.? i’m using the beats studio pros so it can’t be ear sensing like how airpods do

Visitor

i’ve uninstalled the app, logged out of all my devices, i even stayed specifically in spotify and my music is just randomly pausing.? i’m using the beats studio pros so it can’t be ear sensing like h...

Ivelina

Moderator

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify swaps my own recent podcast- episode-covers

PlanPremiumCountryGermanyDevice(iPhone 11) My Question or Issuehttps://open.spotify.com/show/3XrIO3J9Scn8cPwrkJycd7?si=TvQCSVQSTZC9pZlJzlCSSA I have a podcast at Spotify (link up above).spotify swaps two or more of my recent episodes-covers. The chro...

Visitor

Plan Premium Country Germany Device (iPhone 11)   My Question or Issue https://open.spotify.com/show/3XrIO3J9Scn8cPwrkJycd7?si=TvQCSVQSTZC9pZlJzlCSSA   I have a podcast at Spotify...

Elena

Moderator

160 Views

1 replies

0 likes

Other
  • 160 Views
  • 1 replies
  • 0 likes

Como debo hacer para que se debite en pesos y no en dólares

Me debían de la tarjeta de crédito en dólares y a su vez me cobran muchos interesen de la tarjeta. Quisiera pagar en pesos argentinos como unos meses atras

Visitor

Me debían de la tarjeta de crédito en dólares y a su vez me cobran muchos interesen de la tarjeta. Quisiera pagar en pesos argentinos como unos meses atras

Anyk17

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Delayed start of song/playlist across multiple Sonos speakers.

Hi,I have problems getting my Spotify Premium to start simultaneously when playing on multiple/ more than 4 Sonos speakers. First the setup:I have 12 Sonos Play 1, in 6 stereo pairs. My plan is to expand this to 22 Sonos Play 1 in 11 stereo pairs, - ...

Newbie

Hi, I have problems getting my Spotify Premium to start simultaneously when playing on multiple/ more than 4 Sonos speakers.    First the setup: I have 12 Sonos Play 1, in 6 stereo pair...

Petercc

Visitor

1459 Views

3 replies

1 likes

  • 1459 Views
  • 3 replies
  • 1 likes

Superuser Contribution Wesbite about a playlist

PlanPremium CountryGermany DevicePC, IPhone, IPad, MacBook Operating SystemIOS, Windows My Question or IssueHey, I'm a young and starting web designer and for my Portfolio, I would really want to create a website based on one of my playlists. The web...

Visitor

Plan Premium   Country Germany   Device PC, IPhone, IPad, MacBook   Operating System IOS, Windows   My Question or Issue Hey, I'm a young and starting web designer an...

Vasil

Moderator

236 Views

1 replies

0 likes

Other
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing music title

Hi Following problem to be solved: if im listening on my own device and my daughters starts her music on her echo dot ich habe to listen to her music, then i have to switch to my device but listen to her music again. We all habe different Email adres...

Visitor

Hi  Following problem to be solved: if im listening on my own device and my daughters starts her music on her echo dot ich habe to listen to her music, then i have to switch to my device but li...

Yordan

Moderator

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution create new play lists

I was allowed by Spotify to establish 3 playlist. After that I'm not allowed to create any more playlist. I'm only allowed to add my song choices to 'liked songs." Spotify is not listing ANY option to create a play list. WHY?! Do I have to delete my ...

Visitor

I was allowed by Spotify to establish 3 playlist. After that I'm not allowed to create any more playlist. I'm only allowed to add my song choices to 'liked songs." Spotify is not listing ANY option t...

Yordan

Moderator

346 Views

1 replies

0 likes

  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adverts

I just want to find out, why my premium duo partner gets adverts while using spotify

Visitor

I just want to find out, why my premium duo partner gets adverts while using spotify  

Vasil

Moderator

361 Views

3 replies

0 likes

  • 361 Views
  • 3 replies
  • 0 likes

Superuser Contribution Only several songs are played, other do not work

PlanPremiumCountryThe Czech RepublicDeviceboth Xiaomi & desktopOperating SystemAndroid, Windows My Question or IssueMost of the songs cannot be played, although the wifi works well and I am not in offline mode. The only songs which I can listen to ar...

Casual Listener

Plan Premium Country The Czech Republic Device both Xiaomi & desktop Operating System Android, Windows   My Question or Issue Most of the songs cannot be played, although the wifi...

MihailY

Moderator

329 Views

3 replies

0 likes

Music
Other
  • 329 Views
  • 3 replies
  • 0 likes

New Search Page - UI not convenient

Personally I don't like the "Stories" on the top of the page "Search", they block the access to music genres. I don't think it is ergonomic.I don't think the stories are useful, i wonder if i'm the only one in this situation. Thanks

Visitor

Personally I don't like the "Stories" on the top of the page "Search", they block the access to music genres. I don't think it is ergonomic. I don't think the stories are useful, i wonder if i'm the...

217 Views

0 replies

1 likes

  • 217 Views
  • 0 replies
  • 1 likes

Stop showing Spotify Duo ads to premium users.

I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads.The box appears on top on my liked songs playlist, and must be closed frequently. I am the only person using m...

Visitor

I don't think it's respectful of paying user's to show them ads for another service, when the main draw to purchase premium is to avoid ads. The box appears on top on my liked songs playlist, and mu...

Orin2

Visitor

1227 Views

3 replies

12 likes

  • 1227 Views
  • 3 replies
  • 12 likes

Chromecast

Where desapear chromecast button after update PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Where desapear chromecast button after update   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, ...

GCKF

Casual Listener

237 Views

1 replies

0 likes

Chromecast
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect and BT enabled hearing aids don't mix

When playing music using Spotify on iOS, my BT enabled hearing aids switch to "phone mode" because the phone is claiming them. That is fine, and that's how it works with all other apps that produce sound. When streaming Spotify on any other device (w...

Casual Listener

When playing music using Spotify on iOS, my BT enabled hearing aids switch to "phone mode" because the phone is claiming them. That is fine, and that's how it works with all other apps that produce s...

romell

Newbie

6923 Views

10 replies

0 likes

Connect
Other
  • 6923 Views
  • 10 replies
  • 0 likes