Account hack

[user-removed]

Plan

Premium Family 

Country

Malaysia 

My Question or Issue

 My account is under malaysia credit card. Although all of my family are staying in singapore but we still always go back malaysia. we are using the spotify account in singapore few month without any issue. 

Unitl last month, I was informed that my brother was kiced by spotify. after i check there are user that i dont know. after i check my family list, all family gone and it is sended an invitation to unknown person. 

so i re-add my family to my account. after few day, all my family member were kicked out and still same send an inviation to unknown person. 

what can i do ? 

< Screenshot removed for security >

[Keanu_C]

Hey @user-removed 

You will need to change your account password as well as change your email password just as a percaution. You might also want to wipe out all the users on the family plan and readd them onto your plan.

Let me know how it goes!

Keanu_C

[Melody]

Hi there, @user-removed

Thanks for coming to the Community. 

We're sorry to hear that you don't recognize one of the members on your plan. If you think someone else has gained access to your Spotify account, please check out the FAQ page here, for the next steps we'd recommend taking.

The right team will reunite you with things shortly!

Thanks,

/M