Can't add family member

[srfrnk]

Plan

Spotify Premium Family

Country

IL

Device

PC + Android

Operating System

NA

My Question or Issue

Trying to add a family member to my premium family account.

I've put the exact same address for my account as well as my kid's phone (after accepting the invite) yet it says that: "It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for family members that live together. Try again when you’re at the same address."

What's wrong with your address detection?

[Emilia_8]

Hi @srfrnk, 

Thank you for reaching out here in the Community!

The Family plan’s manager manually enters the plan’s address when they sign up. You can check what you entered by logging into your Family page. 

Family plan members need to enter this address to accept an invite. 

I'd recommend opening the invite link in an incognito/private window in your browser. 

If it still doesn't work, you can reach out to customer support. You can find the contact form here. 

I hope it helps! 

[srfrnk]

Thanks Emilia,

Tried that - didn't help.
I used the contact form you linked to.

Hope they can help!

Shahar.

[Peter]

Hey @srfrnk,

Happy New Year!
 

Just wanted to check in with you and see if the Customer Support team were able to help you resolve your issue.

In the meantime, if you have any outstanding questions, we'll be right here.

Thanks! Keep us posted 🙂