Can't connect to Sonos anymore

[Vloetje]

Hello all, 

All of a sudden i can't play music anymore to my Sonos speakers. 

We have a Family account. All members have no problems with Sonos. When i create a new member in the family and login with that new account, all works perfectly. It's a strange member thingi. How can i solve this ?  Problem is that i am the Host of the Family account and don't want to loose my own account settings.

[Alex]

Hey @Vloetje,

Thanks for the post.

Try to remove your SPotify account from Sonos and then link it again. More info on how to do that - here.

Hope this helps. Don't hesitate to reahc out again if you have questions.

[Vloetje]

Hello Alex, 

I tried that allready, also with another spotify account. It does not help. 

Strange thing is that when i press the speaker icon in spotify, the current sonos music stops playing and a connection must be built up. That last built up step does not seems to work and the icon keeps flashing  😞

All is on the same network and wifi. Did a lot of restarts too. 

[Ver]

Hey @Vloetje,

Thanks for the info 🙂

Could you check if the issue persists when you log in to your account on another device and then try using the speakers?

If nothing changes, you can send us a video recording of what you're seeing. We'll look into this further.

Keep us posted.

[Vloetje · Accepted solution]

hello all,

it's solved but still a strange problem and still dont know why only my account had problems (2 cell phones and a laptop) and others in the Family Plan, not.

anyway... i did the following:

i have 2 symfonisk (ikea) speakers. they were usually paired as a stereo set without problems.

i unpaired them to 2 separate mono speakers (lets say A en B). 

i could stream to A, but not to B with spotify!

Stopped Spotify.

i could stream to both by using the Sonos app. and listening to a radiostation without problems.

strange huh  ?

I paired (with the sonos app.) A with B... again problems with Spotify.

unpaired them again

Paired B with A....   problem solved.

that was the trick for me. i still dont understand why and how  😉

sorry for my wacky english. If you want to see the solution in dutch language, click the link to the Sonos Forum.

https://nl.community.sonos.com/installatie-en-gebruik-229100/connectie-spotify-naar-sonos-werkt-niet...

[Alex]

Hey @Vloetje,

Thanks for the post and for sharing what worked for you 🙂

other users facing this issue would appreciate this.

Cheers!