Can’t log in with username/password on Spotify Kids or on website

[bottlerocket91]

Plan 

Premium Family

Country

USA

Device

iPad Air 2, iPad 7, iPhone 13 Pro

Operating System

iOS 16

My Question or Issue

I believe my account was originally made with Facebook, which seems to be creating a plethora of issues and I’m ready to just cancel at this point.

I am trying to log in to my daughter’s iPad on Spotify Kids and it asks if I have a family account. When I click “yes”, it asks for username/PW. I enter it and it says login failed and that I have the wrong username or PW. Just to be safe, I reset my login info and tried again, still with no luck. 

Is there any work around? No point in paying for the family account if my kids can’t use it themselves.

Also, when trying to log into this site to post my problem, I had the same issue. I had to use Facebook as my username/PW would not work.

[Maxim]

Hey @bottlerocket91 ,

Thanks for coming to the Community.

I recommend setting a device password and then trying to log into the Spotify app using your username and passaord. The password can be set at https://www.spotify.com/account/set-device-password/.

Let me know how it goes 🙂

[bottlerocket91]

Tried that just now on my phone and I got an error “There was a problem setting your password”

[Maxim]

Hey @bottlerocket91,

Can you please try resetting the password once more at https://accounts.spotify.com/password-reset?

I'll see what else I can suggest in the meantime. Let me know how it goes, thanks 🙂