Can't sign up new user

[bdd70]

I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I try through the Android app, I get an error that says "Oops! Your information seems to have changed. Please start again."

I've already invited his email address to join my family plan, but he didn't have an account. Now I can't even register him. What's up with this?

[Nikon23]

Mine did this for like a week or two. Then it somehow was fixed on it's on. It was weird.

[Dedhi]

Same problem. Cannot sign up using email. Having 5 laptop. each with 3 kind of browser. 2 different ISP.

Look like the only solution is just to Sign Up using Facebook.

[prforeman]

Yes, but my kids don't have Facebook yet, so there's another problem 🙂

##- Please type your reply above this line -#
sent from my phone

[Dedhi]

True, I made a bogus Facebook account based on their email just to
facilitate/workaround this.

[prforeman]

Ok thanks for that idea!

##- Please type your reply above this line -#
sent from my phone

[L1amdoherty]

I was having this problem too. Couldn't solve it, so I did this....

I uninvited by daughter from family account, but still couldnt create her account so:

Created a new spotify account for another email address I had.

This worked fine

So then i edited that profile to have my daughters details etc.

This also all worked fine.

Finally I invited her again - the invite was sent fine

She was then able to accept the invitation as normal.

Bit fiddly, but at least it got sorted.

[Milijan]

After 2 days of searching I found a solution ppl... For some countries spotify is unavalible so u must use VPN to choose , lets say, Germany... After connecting via VPN I managed to sign up. Cheers and sorry for ma bad English...

[tejosi]

Yes AGE is the issue. Create an account for your child, but use your birthday. That did it for me (Chrome, Incognito). Then you can sign in, go to the profile and correct the age.

[jovanickG]

SOLVED !!!

Hey there, even tho Spotify support sucks at helping... I am here,

So what I did is basically downloading TunnelBear and entering their registration page like a true German.. that's what fixed the issue in my case.
Good luck I hope I was helpful.

By the way, I will attach two screenshots that I think will help out "advanced programmers" of Spotify team.

[mohammedmahdy]

use a VPN and you will be able to sign up 

[Potzzzz]

I found the issue to this, pretty stupid but here it is. Spotify is targeting certain countries to be able to sign up and use spotify, So I tested a vpn and connected to US vpn and created an account it worked perfectly. Portugal also works not sure about others but yeah. On top of that this issue has been going on for months it would be impossible that spotify didnt notice or fix it, simply because they are doing it.

- **bleep** you Spotify 🙂

oh and I used holavpn

[prforeman]

Thanks I'll try that too!