Continually being asked to update my password

[Everest628]

I am in the US and we have a family plan.  I have been asked to update my password probably three times in the past few weeks.  Just last week I updated it and am now being asked again to update it due to suspicious activity.

I would like to know what suspicious activity Spotify is seeing as this is really annoying having to update my password so much.

[Billy-J]

Hey there @Everest628, thanks for reaching out to the Community!

Spotify has security measures in place that detect any unusual activity. Sometimes, this may happen if you have recently traveled to a new location, or if you have attempted to log into your Spotify on a device you've never logged on before. However, I understand that you keep receiving emails about suspicious activity. What I would recommend is to reset your password one more time, through this password reset portal. 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures to protect your account.

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

I hope this helps.