Despite pairing Spotify with Alexa, only Amazon Music is played

[Wujekpiotr]

Hello,

My name is Piotr. I used to use Amazon Music Unlimited and today I switched to Spotify Premium Family.

I now have the following problem. After I bought Spotify and also installed the app, I reinstalled the Alexa app (I have an Android phone). There I reconnected my Echo Dot and also paired my Spotify account in the Alexa app and also set up Spotify as the default player so that I only have to say "Alexa play..." and no longer "Alexa play.... on Spotify".

However, every time I now want to play music either via the Alexa app on my mobile phone or directly on the Echo Dot and say any song, Alexa replies: "...(song, by artist).... on Amazon Music". Why? I have paired Spotify and set it up as the default player.

If I then say: "Alexa play ...(song).... on Spotify", Alexa tells me: "To use Spotify you have to download it first, I'll direct you to the App Store".

What kind of a joke is this?

I took the Family Account so that my children each have their own account. I also set up separate Amazon accounts for each child and my wife and installed the Alexa app. And everyone has their own Echo Dot on their account. I have assigned the other Spotify Family accounts to each Amazon account accordingly. But they have the same problems as I do.

What is the reason for this?

Please ask for help.

Thanks a lot.

Greetings
Piotr Pozorski

Translated with www.DeepL.com/Translator (free version)

[MihailY · Accepted solution]

Hey @Wujekpiotr,

Thanks for reaching out about this in the Community.

Have you tried any troubleshooting steps so far like re-linking your Spotify account in the Alexa app or resetting the device?

Keep us posted.

[Wujekpiotr]

Hi,

I tried a reset on the Alexa app today. I delated the hardware from the app and disconnected Spotify from Alexa. 

Then I reconnected the hardware (Echo dots) with the Alexa app and after that connected Spotify to Alexa. And now it seems to work. Every song i Choose now is from Spotify. I think the problem could be that last time I connected Spotify first with Alexa, and after that I connected the Echo dots to Alexa.

Thanks for the help.

Greetings 

Piotr

[OscarDC]

Hey @Wujekpiotr,

Thank you for keeping in contact.

We're glad to know that everything is working fine now. We appreciate the time you took following the process and sharing what works for you. Hopefully, this tip will fix the issue for other users too.

In case you need anything else, remember that we're just a post away.

Cheers!