Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Error Code 603

Error Code 603

Plan

Premium for Family

Country

Malaysia

Device

iPhone 8 Plus

Operating System

iOS 11

 

My Question or Issue

I change my plan to the Premium for Family and invited my sister to join. We lived in the same address, but when she accepted the invitation, filled in all the required fields and submit the confirmation, an error 603 keep poping out stating "Oops something went wrong, please try again". We have tried using different devices and browsers, but the same problem keep happening. We have no idea what's going wrong...Please help!!!

 

 Sera

Screen Shot 2018-09-13 at 10.28.53 PM.png
Reply
1 Reply

Hey there @sera91,

 

Thanks for posting about this and welcome to the community!

 

We'd suggest in this case to reach out to us by following the link here. This way, our support team can investigate further behind the scenes for you.

 

Let us know how it goes 🙂

/K

KaterinaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself! 

Suggested posts