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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 133812 Views
  • 32 replies
  • 8 likes
  • 133812 Views
  • 32 replies
  • 8 likes

16,90 na fatura do cartão antes do término do mês grátis

Olá,cliquei para experimentar o Spotify Premium por um mês hoje, 20/04/2018, mas acontece que ainda hoje foi contada a taxa de 16,90 no meu cartão de crédito. Porém, o próprio Spotify avisa que só seria cobrado após o mês grátis e se não houvesse can...

  • Newbie
  • Olá, cliquei para experimentar o Spotify Premium por um mês hoje, 20/04/2018, mas acontece que ainda hoje foi contada a taxa de 16,90 no meu cartão de crédito. Porém, o próprio Spotify avisa que só ...
  • Bittencourt
  • Spotify Star
  • 452 Views
  • 1 replies
  • 0 likes
  • Other
  • 452 Views
  • 1 replies
  • 0 likes

Paying Premium for Family with Service Provider

Can i pay Premium for Family with my service provider? Because in my country (Indonesia), i can only pay with my service provider, I don't have access to credit card or visa, and the option seem unavailable, please help...

  • Newbie
  • Can i pay Premium for Family with my service provider? Because in my country (Indonesia), i can only pay with my service provider, I don't have access to credit card or visa, and the option seem u...
  • LeoRager
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Problemas com confirmação de endereço

Usava o Spotify no plano família normalmente, minha mãe e a titular e na minha conta e moro no mesmo endereço que ela. Nesse fim de semana recebi uma mensagem falando que não foi possível confirmar que moramos no mesmo endereço e perdi as funcionalid...

  • Newbie
  • Usava o Spotify no plano família normalmente, minha mãe e a titular e na minha conta e moro no mesmo endereço que ela. Nesse fim de semana recebi uma mensagem falando que não foi possível confirmar q...
  • Isabela3
  • Newbie
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Family Plan - play stop bc account in use by someone else???

I have a family account and even though my wife and I are logged into spottify under our own usernames, when we are simultaneoulsy trying to listen on our phones, we keep kicking one another off spottify asnd get the message that we are unable to lis...

  • Casual Listener
  • I have a family account and even though my wife and I are logged into spottify under our  own usernames, when we are simultaneoulsy trying to listen on our phones, we keep kicking one another o...
  • docbachman
  • Casual Listener
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes

Premium family subscripction

I started a family premium subscription and sent my sister an invitation. Then she accepted it and started using it. After a while, her subscription got canceled even though we live in the same address. How can I fix this issue?

  • Newbie
  • I started a family premium subscription and sent my sister an invitation. Then she accepted it and started using it. After a while, her subscription got canceled even though we live in the same a...
  • ahanson1
  • Newbie
  • 324 Views
  • 1 replies
  • 1 likes
  • 324 Views
  • 1 replies
  • 1 likes

Necesito ayuda

necesito ayuda ya que voy a incluir al spotiy family me enviaron la invitacion cuando voy a ingresar mis datos no me deja que puedo hacerMi correo es *snip*

  • Newbie
  • necesito ayuda ya que voy a incluir al spotiy family me  enviaron la invitacion cuando voy a ingresar mis datos no me deja que puedo hacer Mi correo es *snip*
  • osornios
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Betalat premium men det funkar inte

Hej, jag betalade för premium och det har dragits pengar ifrån mitt konto, men på mitt konto står det fortfarande "free" och jag har testat logga ut från min spotify men det funkar ändå inte?

  • Newbie
  • Hej, jag betalade för premium och det har dragits pengar ifrån mitt konto, men på mitt konto står det fortfarande "free" och jag har testat logga ut från min spotify men det funkar ändå inte?
  • Julian
  • Moderator
  • 445 Views
  • 1 replies
  • 1 likes
  • 445 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Changing Countries and Premium Family

Dear Spotify Community, I want to create a family premium subscriptions for my family and me. One of my siblings has changed her country location to the one I reside at, since she moved back here with us. However, after adding the payment details to ...

  • Newbie
  • Dear Spotify Community,   I want to create a family premium subscriptions for my family and me. One of my siblings has changed her country location to the one I reside at, since she moved b...
  • Julian
  • Moderator
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Converting a pre-paid premium account to a premium family account

Hi, In January '18, I prepaid a full year of Premium for myself. Now I'd like to covert to Premium Family but can't find a definite answer for what would happen to my bill. How does my $119 CAD payment get applied going forward? Thanks!Rob

  • Newbie
  • Hi,  In January '18, I prepaid a full year of Premium for myself. Now I'd like to covert to Premium Family but can't find a definite answer for what would happen to my bill. How does my $119 C...
  • Julian
  • Moderator
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Getting a member to join on family premium

I upgraded my spotiy to family premium and added my sons email. He received the invite, we pressed the accept invite button, he entered his information and recieved another email saying account confirmed. He never was given the opportunity to create ...

  • Casual Listener
  • I upgraded my spotiy to family premium and added my sons email. He received the invite, we pressed the accept invite button, he entered his information and recieved another email saying account c...
  • taradecker
  • Casual Listener
  • 806 Views
  • 4 replies
  • 0 likes
  • family premium help support
  • 806 Views
  • 4 replies
  • 0 likes

Spotify family problema account

Sono stato escluso da un gruppo di Spotify perché non ho provveduto in tempo alla verifica dell'account.Dopo però aver ricevuto l'email che il mio account era stato verificato, mi è stato detto che il titolare dell'account doveva aggiungermi al grupp...

  • Newbie
  • Sono stato escluso da un gruppo di Spotify perché non ho provveduto in tempo alla verifica dell'account. Dopo però aver ricevuto l'email che il mio account era stato verificato, mi è stato detto che...
  • Davide99G
  • Newbie
  • 447 Views
  • 1 replies
  • 0 likes
  • 447 Views
  • 1 replies
  • 0 likes

Israel family premium plan

Family premium plan not avaliablein israel,When will it be avaliable ?

  • Newbie
  • Family premium plan not avaliablein israel, When will it be avaliable ?
  • Maxim
  • Spotify Star
  • 458 Views
  • 1 replies
  • 0 likes
  • 458 Views
  • 1 replies
  • 0 likes

Nicht akzeptiert als Family Mitglied

Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine Frau mir eine Einladung geschickt, ich bin dann auf...

  • Newbie
  • Hallo, ich habe folgendes Problem. Ich hatte letztens vergessen mein Konto zu verifizieren, und bin dann aus dem Premium Familien Account rausgeflogen und auf Free herabgestuft worden. Nun hat meine ...
  • Maxim
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Cant use family function

Hello,can anyone know how to use Family bcs I input wrong address in the first month ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls help me how to do ,tks.

  • Newbie
  • Hello,can anyone know how to use Family bcs I input wrong address in the first month  ,then cant use now.After family owner re–invite me ,but still cant join in after input the same address.Pls...
  • Maxim
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Change country

Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.

  • Newbie
  • Hi - I moved to Netherlands and want to share spotify with my girlfriend. I cannot do this as my spotify is set to Belgium. Can someone help? I am logged in via Facebook.
  • Nico
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • country
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family problem

We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got invited again but the page said it can't be confirmed tha...

  • Casual Listener
  • We bought family prem, and i had this premium setting for a month or 2, 3 days ago or so spotify kicked me telling me i went back to FREE account but my family kept the PREMIUM one, then i got i...
  • MuratAgaoglu
  • Newbie
  • 4678 Views
  • 9 replies
  • 2 likes
  • 4678 Views
  • 9 replies
  • 2 likes

How does the Family Plan interact with an existing premium account?

I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family plan. Is there a way to rollover what I have already ...

  • Casual Listener
  • I currently have a premium account which has a year of premium already purchased that expires next January. The rest of my family has recently gotten into spotify and would like to create a family p...
  • songassistant
  • Composer
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ödediğim ücret provizyonda kaldı

Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılm...

  • Newbie
  • Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çeki...
  • Julian
  • Moderator
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo.Todo bien, pero llevo tantos años usando spotify que ni recuerdo exactamente l...

  • Newbie
  • Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo. Todo bien, pero llevo tan...
  • Julian
  • Moderator
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes