Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73171 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89098 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71020 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203686 Views
265 replies
34 likes
PlanFamily PremiumCountry SlovakiaDeviceiPhone 7+Operating SystemiOS 11.4.1 My Question or Issue Hello I had Spotify family and I was removed from thereI was a founderMe and 5 others don’t have premium, but why ?Why we were removed from this ?I have ...
Plan Family Premium Country Slovakia Device iPhone 7+ Operating System iOS 11.4.1 My Question or Issue Hello I had Spotify family and I was removed from there I was a f...
Spotify Star
736 Views
3 replies
0 likes
3 ay önce Spotify kullanmaya başladığımda Premium aile üyeliği yaptırmıştım fakat ilk 3 ay ücretsiz olduğunu sonradan fark ettim ve şuan üyeliğim bitti. 1 aylık ücretini ödediğim üyeliğin boşa gittiğini ve şuan kullanılması gerektiğini düşünüyorum. K...
3 ay önce Spotify kullanmaya başladığımda Premium aile üyeliği yaptırmıştım fakat ilk 3 ay ücretsiz olduğunu sonradan fark ettim ve şuan üyeliğim bitti. 1 aylık ücretini ödediğim üyeliğin boşa gittiğ...
Spotify Legend
750 Views
1 replies
0 likes
el día 21 se me hizo un cobro doble, espero que ese dinero me sea devuelto, estoy en plan filiar hace más de 6 meses y la verdad no es justo que hagan eso con nuestro dinero.
el día 21 se me hizo un cobro doble, espero que ese dinero me sea devuelto, estoy en plan filiar hace más de 6 meses y la verdad no es justo que hagan eso con nuestro dinero.
Spotify Legend
739 Views
1 replies
0 likes
Hi, I would like to upgrade my account to a family premium plan. I have already been billed for this month an am afraid of being charged again full price if I upgrade. Is there anyway to roll the accounts into each other and just be charged the diffe...
Hi, I would like to upgrade my account to a family premium plan. I have already been billed for this month an am afraid of being charged again full price if I upgrade. Is there anyway to r...
Spotify Legend
1138 Views
2 replies
0 likes
**bleep** **bleep** I SUBSCRIBED TO A FAMILY ACCOUNT BUT THEN I FORGOT THE ADDRESS THAT I ENTER SO THEN I INVITE MY FRIEND THE HE ENTER HE'S ADDRESS AND THE SPOTIFY KEEPS TELLING HIM THAT WE NEED TO HAVE A MATCHED ADDRESS wth?!?!?!?! THEN SPOTIFY WON...
**bleep** **bleep** I SUBSCRIBED TO A FAMILY ACCOUNT BUT THEN I FORGOT THE ADDRESS THAT I ENTER SO THEN I INVITE MY FRIEND THE HE ENTER HE'S ADDRESS AND THE SPOTIFY KEEPS TELLING HIM THAT WE NEED T...
Spotify Star
966 Views
3 replies
0 likes
My Question or IssueI had this family plan with my roommates then I asked my admin to remove me from the plan and I moved back to my home. Now I want to join my real family's family plan but I couldn't so as my brother. Does anyone knows why ?PlanFre...
My Question or Issue I had this family plan with my roommates then I asked my admin to remove me from the plan and I moved back to my home. Now I want to join my real family's family plan but I c...
Spotify Star
457 Views
1 replies
0 likes
Hi I've tried to get the family plan to work but it the submit button won't work the payment is up to date and payed up but still nothing can anyone help
Hi I've tried to get the family plan to work but it the submit button won't work the payment is up to date and payed up but still nothing can anyone help
Spotify Star
417 Views
1 replies
0 likes
Hello! I already have a pre existing account, with premium, and my cousin invited me to join her family plan. We live in the same house and all the requirements are met, but when I click on the link in the email invite that she sent me, it doesn't co...
Hello! I already have a pre existing account, with premium, and my cousin invited me to join her family plan. We live in the same house and all the requirements are met, but when I click on t...
Spotify Star
404 Views
1 replies
0 likes
Hi, I have subscribed spotify family last january. Only 2 accounts have been created,one for me and one for my elder daughter. I have been trying to add an account yesterday for my second daughter. Then she receives the invitation and clicks on it, t...
Hi, I have subscribed spotify family last january. Only 2 accounts have been created, one for me and one for my elder daughter. I have been trying to add an account yesterday for m...
Spotify Legend
820 Views
5 replies
1 likes
Hi,If I just paid the month of Spotify Premium and I change to familiar plan, I have to pay all the mensuality or just the difference.Thanksfor the help.
Hi, If I just paid the month of Spotify Premium and I change to familiar plan, I have to pay all the mensuality or just the difference. Thanksfor the help.
Spotify Star
374 Views
1 replies
0 likes
Plan Premium FamilyCountry: Germany (formerly UK) My Question or IssueI've had a premium family subscription for a number of years. I recently moved from the UK to Germany. When I moved I had to update my payment means which meant changing my country...
Plan Premium Family Country: Germany (formerly UK) My Question or Issue I've had a premium family subscription for a number of years. I recently moved from the UK to G...
Casual Listener
838 Views
2 replies
0 likes
I was in a family plan a few months ago. However I was by accidentely kicked out and today I was attemtped to be added back. However I was not able to join and after looking through the FAQ I realized it was because I can only join family plans once ...
I was in a family plan a few months ago. However I was by accidentely kicked out and today I was attemtped to be added back. However I was not able to join and after looking through the FAQ I r...
Spotify Star
757 Views
1 replies
0 likes
Hi,My account is shut off, because I didn’t pay for the account and the email that i got from spotify didn’t really tell me how to get my account to work again. Should i just transfer the money to spotify or what?
Hi, My account is shut off, because I didn’t pay for the account and the email that i got from spotify didn’t really tell me how to get my account to work again. Should i just transfer the money to ...
Spotify Star
409 Views
1 replies
1 likes
I was charged for both family and student premium. (49NOK) (149NOK). I only paid for family!!!
I was charged for both family and student premium. (49NOK) (149NOK). I only paid for family!!!😤
Community Legend
276 Views
1 replies
0 likes
PlanFree My Question or Issue I want to apply for premium for family, but my kids will go to study aboard in next 2 months. Can they still join the premium for family when they are studing aboard? Thanks.
Plan Free My Question or Issue I want to apply for premium for family, but my kids will go to study aboard in next 2 months. Can they still join the premium for family when t...
Casual Listener
702 Views
3 replies
0 likes
PlanPremium/FamilyCountry MéxicoDeviceSamsung J7 PrimeOperating SystemAndroid My Question or IssueI have problems with the users who register to my family plan, I had already passed this once, I have almost all the spaces occupied, two of the people ...
Plan Premium/Family Country México Device Samsung J7 Prime Operating System Android My Question or Issue I have problems with the users who register to my family plan, I had a...
Composer
712 Views
3 replies
2 likes
PlanFamily PremiumCountry New ZealandDeviceHP Spectre X360, Iphone 6sOperating SystemWindows 10, iOS11 My Question or IssueLogged in to check the family subscription to add my son. I logged into the Spotify website > Click Account > Premium for Famil...
Plan Family Premium Country New Zealand Device HP Spectre X360, Iphone 6s Operating System Windows 10, iOS11 My Question or Issue Logged in to check the family subscription t...
Spotify Star
581 Views
3 replies
0 likes
None of the below information is required. However, the more you provide the easierds it will be for us to try and help.PlanPremiumCountry SwedenDevice Operating System My Question or Issue I´ve sent a invite to my daughter to "join" my "family". She...
...bsp; My Question or Issue I´ve sent a invite to my daughter to "join" my "family". She receives the e-mail, but are not allowed to join the family. The reasons are not stated. It just s...
Spotify Star
1011 Views
7 replies
0 likes
PlanPremium CountryU.S. Device(iPhone 6s, Amazon Kindle Fire HD 8, Laptop PC) Operating System(iOS 11.4.1, FireOS, Linux Mint, Solus, Windows 10) My Question or IssueI received an email notification that said I had to renew my verification within 7 d...
Plan Premium Country U.S. Device (iPhone 6s, Amazon Kindle Fire HD 8, Laptop PC) Operating System (iOS 11.4.1, FireOS, Linux Mint, Solus, Windows 10) My Questi...
Spotify Star
808 Views
1 replies
0 likes
Hi,ich habe gerade eben Premium Family für meinen Account gemacht. Jetzt wurde mir gesagt, es besteht bereits ein Family Account bei uns. Ich habe dann direkt wieder gekündigt, muss ich diesen Monat trotzdem zahlen? ich habe Spotify noch nicht genutz...
Hi, ich habe gerade eben Premium Family für meinen Account gemacht. Jetzt wurde mir gesagt, es besteht bereits ein Family Account bei uns. Ich habe dann direkt wieder gekündigt, muss ich diesen M...
431 Views
0 replies
0 likes
