Family Plan - 4 users only 3 actually have premium feature

[Good_Vesh]

I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. My father however, also successfully verified the address and it said "address successfully verified, you can now continue to the app", but once he opens the app, he still only has the free version and the subscription plan on his account says free. On my account I see that he is an added member though. Why doesn't my dad have the premium, when every one else in my family has regular access to it? 

I thank you in advance for your help!

Plan

Family Premium

Country

Austria 

Device

iPhone 12 Pro

Operating System

iOS 14.7.1

My Question or Issue

I'm paying for a family subscription plan but from 4 people, only 3 people can access the premium features. I have sent the link to 2 other members and after address verification they had access. My father however, also successfully verified the address and it said "address successfully verified, you can now continue to the app", but once he opens the app, he still only has the free version and the subscription plan on his account says free. On my account I see that he is an added member though. Why doesn't my dad have the premium, when every one else in my family has regular access to it? 

I thank you in advance for your help!

[Alex]

Hi there @Good_Vesh,

Thanks for reaching out about this in the Community!

Most likely your father is logged in another account on their device, which is on the free tier. This can happen is he's logged in with a similar email address, like user@gmail.com and user@hotmail.com. Alternatively, they might have accepted the Family invitation link on a Spotify account created via Facebook, but are logged in a different one, like an account created with an email + password or vice versa.

Here is what you can do in this situation:

• From your Family manager account page, check exactly what email address and username are listed on the account of your father, that's in the Family plan already.
• Log out from the device of your father, and log back in using that email address + password. Make sure their username now matches the one listed in your Family plan.

Hope this helps.