Family Premium paused

[jontsik]

Hey!

I got a message that my Family Premium subscription is paused because failed payment. I haven’t switched cards and I have enough money on the banking account. When they offer to stay on my plan and update my payment, then it’s just Premium account, not Family.

Plan

Family Premium

My Question or Issue

I want to continue my current plan but having issues with it. A little help is much appreciated.

[Maxim]

Hey @jontsik,

Thanks for coming to the Community.

In this case, it's best to reach out to Support so that they can take a closer look at your account: https://www.spotify.com/about-us/contact/.

Generally, it's best to check out the info provided here in case of one or multiple failed payments.

I hope this helps 🙂

[#3]

Hi. I thought I cancelled spotify when I didnt have enough to pay for it last month. Ive since tried restarting it and it won't let me update my card to restart things?