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Nasirash · 2018-12-26

None of the below information is required. However, the more you provide the easier it will be for us to try and helppre

premium family

Country

italy

Device

(notebook

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hello there,

I subscribed premium family on the 12th of december but I still have spotify free. I upgraded my account many times, nothing changed. Help please

Bittencourt · 2018-12-27

Hi @Nasirash, welcome to the Spotify community!

When we subscribe to Premium, Spotify sends us an e-mail with the purchase receipt. It contains the information about it, including usermane.

Please double check if you're logging in with the correct credentials.

Besides, you can check here if you have more than one account (and logging in the wrong one).

Let me know if this helps!

BittencourtSpotify Star

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