Family member didn't verify within 7 days, now locked out [SOLVED]

[spanzel]

Plan: Premium for Family

Country: Netherlands

My wife and I both missed the address verification mail mail and now she got notified that she's been kicked off the family plan.

When trying to add her again, we get the "can't be added for the next 12 months" message. I found the missed notification mail and nowhere does it state such harsh penalties for not complying. Also, if being locked out for an entire year is the penalty, you'd think there'd be a warning mail in advance saying "your family members still haven't confirmed their address."

We're both using this Family plan since 2016 and were quite happy with the service, but this crackdown is insane.

It would be greatly appreciated if this extremely aggravating issue can be fixed somehow.

[SOLUTION UPDATE, thanks to cmjd!]
For future reference for anyone who is in the same boat:
Google 'chat help spotify' and it should be the top result.
Answer some bot questions about your troubles; I answered in order (this was in Dutch so the exact phrases may differ)
'help with my account' -> 'various/other' -> you will then be connected to an operator and were able to fix this almost instantly.

Good luck!

[gbrvac]

Same issue, forgot to enter address. It´s incredible that you can´t rejoin!

[Charlie317]

I was asked to verify for family plan address, but when I clicked on the link in the iPhone Spotify app, the page said "There was a problem. Please try again later." and the try again button wasn't doing anything.

I assumed that I would be asked again or sent an email, but I was surprised today when the account manager's email was sent a notice that i had been removed and that he would never be able to add me back.  

Is there a way to get added back to the family plan? The fault was on Spotify's side as the page wouldn't load and i was never able to try to add my address.

[malisz]

It's the account I set up for my kid, because he's not in control of his email he didn't respond to the email verifying he was part of the household and was moved to a free plan with no possibility to be added for 12 months. Can it be fixed or do I need to create a new account? which would be annoying because of the playlists and history.

[#5]

Je n'ai pas confirmer mon adresse postale à temps et donc ai perdu l'abonnement familial.

[#6]

My boyfriend and I have chosen a Duo subscription. My boyfriend has already activated the subscription and invited me to it. But when I click on the invitation, Spotify says I can't be added. Spotify "cannot confirm that I live in one house with the administrator of this subscription." But we really do...! I've been looking for a way to change my address for ages now (maybe one of us made a typo?) but I can't find where to do it. Is really the only option to throw away my account with years of listening history and saved preferences and open a new one?

[cdcooksey]

It’s the same for our Duo plan. We tried changing our address several times but it wasn’t accepted. We live together, obviously. I reached out to customer support but they were useless. They said this is just the way it is. Seems like Spotify either has shitty code or they’re purposely breaking up Duo plans without cause. This feels intentional. Oh well, switching to Apple Music. What a shame, we had a Duo account for 10 years.