Family members showing audiobooks locked, even under premium family account

[cliffordboobyer]

Plan

Premium Family

Device

(iPad)

Operating System

(iOS latest)

My Question or Issue

Hi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audiobooks shown as locked. What gives? Some kind of early restrictions or teething issues as it seems audiobooks for streaming is quite new.

[Bestsofar]

So my husband wanted to listen to a book and I literally pay 19.99 a month for our family…. He has to pay? I am getting really really sick of the greedy corporations. Straight up, this kind of sh!t pisses me off. This kind of greed makes me want to just cancel my account. 

[Dubgfuhg]

Has this issue been resolved or completed ignored? 

[ildefonse]

Ignored

[LMDani09]

My husband and I have both have had all the premium plans in our combined 30 years as premium members. We currently have the duo plan. Which has the same problem as the family plan with primary account holder only being able to listen to audiobooks. 

I posted yesterday but apparently Spotify didn’t like what I had to say, and deleted it without explanation, so perhaps, I’ll say it nicer. Although, I’m still very very very angry. 

My husband the primary account holder, listened to 28,650 mins last year in music and no audiobooks, no podcasts. I probably listened to under 7,000 mins of music, no audiobooks, no podcasts. We already use Apple for podcasts because we will not support anything to do with Joe Rogan. We really only care about the music. However, I did find one specific 10-hr audiobook that I wanted to listen to but was unable to as I’m not the account holder.

I shouldn’t have defer to/waste my Audible credits on a book that costs less than $16. I already have over 100 Audible books. I’m not going to buy one on a different platform. One that I can’t even find how to actually see how much it would cost let alone buy via Spotify’s website 

Why should I keep Spotify? That is not a rhetorical question. Spotify, please tell me, why should I stay? 

Particularly when you clearly don’t care about this issue or the feeling of unfairness your customers are experiencing in this tread. 

It has been over a year since OP and this is still an issue. What is the point of this stupid community when they just ignore us. They have given NO justification or an explanation as to why the primary account holder is the only one who can listen to audiobooks. After a year you would think they would at least give an update. 

As some of Spotify’s most loyal customers, we will be switching as soon as we decide on a new provider. We will probably go with whichever actually pays the artists a decent percentage, maybe Tidal. 

As someone who worked for a leading tech company and participated in helping people on a successful community blog site for incorporating customers ideas and addressing issues. Spotify’s engagement on this platform is pathetic. 

Over the years, my husband and I have probably spent $5000 on spotify, but I guess a $16 audiobook is worth loosing two formality loyal customers. 

P.s. Followed all your stupid community rules relative to all the other posters this time and am screenshotting this to post on Reddit if you delete me again. 

[willie1foot]

Definitely the latter

[adrian012]

This doesn’t seem good enough does it ? Anyone would reasonably expect that a family plan shares everything. “ Something that will be explored in future “ can’t honestly claim to be a solution to the problem raised in this forum 

[1231950105]

has there been any update to the policy in the last 18months? 
It a little ridiculous that 18 months later, only the plan manager is able to get audiobooks, and I have to pay more to let the other people in my PREMIUM plan access the same things.