From regular premium to family premium. Impossible to change!!

[martinablu]

Hey everyone!
I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I have added the address common for the family, but,it says in the end I cannot proceed with the subscription. I can't undestand why.
I am using spotify through my FB account, where I have a fake name. So I have tried so fill the data of the family subscription using both fake and real name, and in none of those cases worked.
Any ideas? Also how can i contact spotify assistance?
Thanks!!!

[Bittencourt]

Hi @martinablu, thanks for writing.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!