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Premium Family

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Forum Posts

Switching to Family with an annual Premium subscription

I paid a lump sum for an annual Spotify Premium subscription that renews December 2018. Can I switch to Premium for Family?

Newbie

I paid a lump sum for an annual Spotify Premium subscription that renews December 2018. Can I switch to Premium for Family?

422 Views

0 replies

0 likes

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Solved!!Superuser Contribution Eliminaron cuentas de familiares Premium

Hoy mi prometida ha intentado escuchar una playlist y le ha salido publicidad, nos hemos dado cuenta de que Spotify eliminó 2 cuentas de familiares de mi cuenta Premium incluyendola, vivimos juntos desde hace bastante tiempo y Spotify me dice que no ...

Casual Listener

Hoy mi prometida ha intentado escuchar una playlist y le ha salido publicidad, nos hemos dado cuenta de que Spotify eliminó 2 cuentas de familiares de mi cuenta Premium incluyendola, vivimos juntos d...

juangcriado

Casual Listener

37347 Views

19 replies

1 likes

Account
Premium
Subscription
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premium student wechsel zu family

heyich bin von meinen spotify studenten premium vor kurzem in einen familien account miteingestiegen, der ueber jemand anderen abgerechnet wird, vermutlich bloede frage aber muss ich meinen account dann noch irgendwie kuendigen oder wie laeuft das ?s...

Newbie

hey ich bin von meinen spotify studenten premium vor kurzem in einen familien account miteingestiegen, der ueber jemand anderen abgerechnet wird, vermutlich bloede frage aber muss ich meinen account...

Maxim

Spotify Star

1113 Views

1 replies

1 likes

  • 1113 Views
  • 1 replies
  • 1 likes

aile paketi uyeligi adres hatasi

Merhaba spotify aile paketi turkiye icin kullanilabilir oldugundan beri bu hizmete uyeyim. Gectigimiz gunlerde aile uyeleri adres nedeniyle aile paketinden cikarildi. esim ve cocugum bu konuda magdur oldu. benden de aile paketi ucreti kesilmesine kar...

Newbie

Merhaba spotify aile paketi turkiye icin kullanilabilir oldugundan beri bu hizmete uyeyim. Gectigimiz gunlerde aile uyeleri adres nedeniyle aile paketinden cikarildi. esim ve cocugum bu konuda magdur...

943 Views

0 replies

2 likes

  • 943 Views
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  • 2 likes

"Please match the requested format" error when inviting a family member

When trying to invite a family member, getting an error for a valid email address. See attachment.

Casual Listener

When trying to invite a family member, getting an error for a valid email address. See attachment.

dailyfauxpas

Newbie

28856 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Premium for family terminated

Hi all, I've been using a Premium for Family account with the members of my family. I am the one who makes the payments to Spotify. Last payment was 5th of January. Today I wanted to open Spotify and start a song, but I could not because according to...

Casual Listener

Hi all,    I've been using a Premium for Family account with the members of my family. I am the one who makes the payments to Spotify. Last payment was 5th of January. Today I wanted to o...

LeoRager

Community Legend

1773 Views

5 replies

0 likes

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  • 5 replies
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Unidays

My Spotify is saying that my unidays account is already associated with another account? But I dont have another account, is there any way I could redeem the code?

Visitor

My Spotify is saying that my unidays account is already associated with another account? But I dont have another account, is there any way I could redeem the code?

LeoRager

Community Legend

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Friend can't join family plan

Hi, I have sent invite to my friend and she can't join the family plan.There is a red box at top says "You're unable to join this family plan." That's it.And more, it shown family plan of Yu Hsuan Liao. She is one of the members but not the host of t...

Newbie

Hi, I have sent invite to my friend and she can't join the family plan. There is a red box at top says "You're unable to join this family plan." That's it. And more, it shown family plan of Yu H...

user-removed

Not applicable

932 Views

1 replies

0 likes

  • 932 Views
  • 1 replies
  • 0 likes

Plan familiar con cuentas de Facebook

Soy el titular de la cuenta Premium y mi cuenta esta creada via Facebook. Cuando quiero agreagar a alguien a mi plan familiar, me pide validar la direccion, sin embargo, en el perfil de facebook no hay direccion, solo ciudad y codigo postal; por lo a...

Newbie

Soy el titular de la cuenta Premium y mi cuenta esta creada via Facebook. Cuando quiero agreagar a alguien a mi plan familiar, me pide validar la direccion, sin embargo, en el perfil de facebook no h...

770 Views

0 replies

1 likes

  • 770 Views
  • 0 replies
  • 1 likes

From regular premium to family premium. Impossible to change!!

Hey everyone!I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I have added the address common for the family, but,it sa...

Casual Listener

Hey everyone! I have a premium account which has been renewed today. In the last days I have received an invitation to enter in a family and i clicked on the invitation and filled all the info. I h...

Bittencourt

Spotify Star

530 Views

1 replies

0 likes

Premium
problem
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  • 1 replies
  • 0 likes

Kids live with Ex

Couple of things I want to check before I sign up for a Family premium account. I'm on Amazon at the moment but my kids both use the free version of Spotify so I'm thinking of taking out the Family account. 1. If I start a family account and send inv...

Casual Listener

Couple of things I want to check before I sign up for a Family premium account.  I'm on Amazon at the moment but my kids both use the free version of Spotify so I'm thinking of taking out the Family...

andy2610

Casual Listener

667 Views

3 replies

0 likes

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  • 3 replies
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Family account - one member out and can't get in again. Spotify no reaction on my mail ...

I do have a premium / Family Account. My husband's out for no reason. No mail arriving when I invite him. He's listening to music with breaks since a while? Anybody there who can help - Spotify didn_t until now ...

Newbie

I do have a premium / Family Account. My husband's out for no reason. No mail arriving when I invite him. He's listening to music with breaks since a while? Anybody there who can help - Spotify d...

Bittencourt

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Change Credit Account for Spotify Family

Can I change the credit card in Spotufy Family without cancel and do all over again? Best Regards, Renata Gimenes

Newbie

Can I change the credit card in Spotufy Family without cancel and do all over again?   Best Regards,  Renata Gimenes

jmdesin892

Roadie

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
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I have spotify for Famili but They Do Not Charge Me

Hello, On December 15 I upgrade My account to the Spotify for Family and They Charged Me. But today (15 January) I have an email about They did not charge Me this mounth. I tried to update my Payment information. I used same card but they do not acce...

Newbie

Hello, On December 15 I upgrade My account to the Spotify for Family and They Charged Me. But today (15 January) I have an email about They did not charge Me this mounth. I tried to update my P...

342 Views

0 replies

0 likes

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Plano Familiar

Ola, tenho plano familiar e o app esta removendo todos os membros do meu plano. ai li nas perguntas frequentes que eles removem quem nao faz parte do mesmo endereco. Mas meus membros todos e eu moramos na mesma casa, como voces conferem esse tipo de ...

Newbie

Ola, tenho plano familiar e o app esta removendo todos os membros do meu plano. ai li nas perguntas frequentes que eles removem quem nao faz parte do mesmo endereco. Mas meus membros todos e eu moram...

Bittencourt

Spotify Star

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Premium for Family

I am a Premium for Family subscriber based in Italy. I want to extend the subscription to a 5th member by I can't visualize any "add member" button. The page in blank, regardless of the browser. Please help.

Newbie

I am a Premium for Family subscriber based in Italy. I want to extend the subscription to a 5th member by I can't visualize any "add member" button. The page in blank, regardless of the browser. P...

Janeckova

Newbie

422 Views

2 replies

0 likes

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  • 2 replies
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Family Account for Wifi Speakers + Airplay

Hi,I want to group my Wifi Speakers with the Airplay speakers.Right now, without family upgrade, I can only choose between either Wifi speaker OR airplay.When I upgrade to family premium, am I able to group these speakers? I want to hear via wifi spe...

Newbie

Hi, I want to group my Wifi Speakers with the Airplay speakers. Right now, without family upgrade, I can only choose between either Wifi speaker OR airplay. When I upgrade to family premium, am I...

330 Views

0 replies

0 likes

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Carte cadeau en FRANCE

Hello,I am french and would like to buy a Premium to my son for his birthday. Is there any chances that I can buy a gift card in a shop in France (like FNAC or DARTY...) in order to give it to him (and not via an email actually), instead of ordering ...

Newbie

Hello, I am french and would like to buy a Premium to my son for his birthday. Is there any chances that I can buy a gift card in a shop in France (like FNAC or DARTY...) in order to give it to him ...

567 Views

0 replies

0 likes

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Unable to accept the email invite

Hello! Just upgraded to premium family and when i invite people via email they cant connect. When they press the accept invite button on the email they get sent to a long link but after about half a second it takes me to the account overview page. Iv...

Newbie

Hello!   Just upgraded to premium family and when i invite people via email they cant connect. When they press the accept invite button on the email they get sent to a long link but after a...

leonardo_97

Music Fan

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes