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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167489 Views
  • 32 replies
  • 9 likes
  • 167489 Views
  • 32 replies
  • 9 likes

Converting to family plan

I have two premium accounts that I want to cancel and create a family premium account. I just want to talk to someone to do this. I am having trouble with the site it keeps rerouting me back to the same page. Very frustrating. Is there a number to ca...

  • Newbie
  • I have two premium accounts that I want to cancel and create a family premium account. I just want to talk to someone to do this. I am having trouble with the site it keeps rerouting me back to the s...
  • Noah
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Cannot connect family to my account

I have subscriped myself into a family account, but when I try to connect my family menbers to it I get this message '3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.'. What can I do with it? Thanks in advance!

  • Casual Listener
  • I have subscriped myself into a family account, but when I try to connect my family menbers to it I get this message '3 - Oeps! Er is iets fout gegaan. Probeer het opnieuw.'. What can I do with i...
  • maartenv
  • Casual Listener
  • 619 Views
  • 5 replies
  • 0 likes
  • 619 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Problema cuenta Familiar Error 600

Les comento que tengo el siguiente problema con mi cuenta Familiar de Spotify, al agregar un nuevo miembro a mi cuenta familiar, le aparece el siguiente mensaje:Quisiera saber por qué, si coloca la misma dirección en donde resido.Quedo atento a comen...

WhatsApp Image 2017-11-13 at 10.48.35.jpeg
  • Casual Listener
  • Les comento que tengo el siguiente problema con mi cuenta Familiar de Spotify, al agregar un nuevo miembro a mi cuenta familiar, le aparece el siguiente mensaje: Quisiera saber por qué, si coloca ...
  • Anibalfuentesv
  • Newbie
  • 3037 Views
  • 2 replies
  • 0 likes
  • 3037 Views
  • 2 replies
  • 0 likes

Solved!! Gift card and Spotify Premium Family - spotify workaround not working

Hi Spotify, I am a Family Plan member, and received some gift cards for Christmas. I was unable to redeem the gift cards against my family account, however then read the following posted workaround, which details cancelling the family subscription, r...

  • Casual Listener
  • Hi Spotify,   I am a Family Plan member, and received some gift cards for Christmas.  I was unable to redeem the gift cards against my family account, however then read the following p...
  • tricky_muso
  • Casual Listener
  • 5408 Views
  • 5 replies
  • 2 likes
  • Gift Card
    Gift Cards
  • 5408 Views
  • 5 replies
  • 2 likes

Family premium

Hi, I have subscribed for family premium with one email account and have invited my wife and my daughter to join. They both accepted the invitation and have spitify family premium activated. The problem/question I have is the following: if two or all...

  • Newbie
  • Hi, I have subscribed for family premium with one email account and have invited my wife and my daughter to join. They both accepted the invitation and have spitify family premium activated. The p...
  • 490 Views
  • 0 replies
  • 0 likes
  • 490 Views
  • 0 replies
  • 0 likes

Is there discounts for military members?

I was wondering if there was by any chance a discount for military members.

  • Visitor
  • I was wondering if there was by any chance a discount for military members.
  • OutlawStarV
  • Newbie
  • 6610 Views
  • 4 replies
  • 0 likes
  • 6610 Views
  • 4 replies
  • 0 likes

Premium Family Subscription Help

Help! We ordered Premium Family Subscription. Sent email invites. My son accepted, but he’s on my account and when he gets on Spotify to listen, he bumps me off! How do we get separate log ins for each family member?

  • Newbie
  • Help! We ordered Premium Family Subscription. Sent email invites. My son accepted, but he’s on my account and when he gets on Spotify to listen, he bumps me off! How do we get separate log ins for e...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

Error(3) joining family premium

I’ve received the invitation email and filled the form but it keeps on saying error after im done filling up the form. Why?

  • Newbie
  • I’ve received the invitation email and filled the form but it keeps on saying error after im done filling up the form. Why? 
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Premium Family

When I click Premium Family, there is just white window with no texts or link how to send call new members. What to do?

  • Newbie
  • When I click Premium Family, there is just white window with no texts or link how to send call new members. What to do?
  • dgrant
  • Newbie
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Premium using Paypal using BPI

Good day guys, First of all, I'm from Philippines, so you would know where this issue is from. Now the issue is that, I want to subscribe to Spotify Premium for Family via Paypal, but I'm still waiting the bank, BPI, to approve of it. I just went to ...

  • Newbie
  • Good day guys,   First of all, I'm from Philippines, so you would know where this issue is from.   Now the issue is that, I want to subscribe to Spotify Premium for Family via Paypal, b...
  • 1098 Views
  • 0 replies
  • 2 likes
  • 1098 Views
  • 0 replies
  • 2 likes

Family account acting like a free one

Ok just got the family account I am the main account holder. Everyones is working fine ecept mine it is still acting like a free account

  • Newbie
  • Ok just got the family account I am the main account holder. Everyones is working fine ecept mine it is still acting like a free account  
  • Bambirella
  • Newbie
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Family subscription invite page

Hi, after purchasing a family membership for Spotify premium, I am not able to add accounts to the plan. The page brings up a small white box as opposed to the invite button. This is when I can get passed the page that reads:We're all mixed upRefresh...

  • Casual Listener
  • Hi, after purchasing a family membership for Spotify premium, I am not able to add accounts to the plan. The page brings up a small white box as opposed to the invite button. This is when I c...
  • brigitte11278
  • Casual Listener
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Joining Premium Family Error Code 4

Everytime I try to join the invitation it tells me “4-Oops something went wrong, please try again.” I already contacted Spotify on Twitter but have received no help.

  • Newbie
  • Everytime I try to join the invitation it tells me “4-Oops something went wrong, please try again.” I already contacted Spotify on Twitter but have received no help. 
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

My family member cannot connect

I paid premium family but my family member is not able to connect

  • Newbie
  • I paid premium family but my family member is not able to connect
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

inloggen beheer account

wel in kunnen loggen bij het beheer account maar geen codes kunnen delen voor het famillie account

  • Newbie
  • wel in kunnen loggen bij het beheer account maar geen codes kunnen delen voor het famillie account
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Converting a gifted premium subscriptions into a family subscription

I just gifted a friend a 3 month Premium membership. Is it possible for him to convert the subcription to the Family Subcription before the gifted subcription expires? If so, how would he go about doing so? I'd like his wife to be able to enjoy Spoti...

  • Newbie
  • I just gifted a friend a 3 month Premium membership. Is it possible for him to convert the subcription to the Family Subcription before the gifted subcription expires? If so, how would he go about d...
  • OviiiOne
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Is there a current promotional rate for family accounts as there is for individual accounts in Canada (Dec 31, 2017)?

  • Casual Listener
  • Is there a current promotional rate for family accounts as there is for individual accounts in Canada (Dec 31, 2017)?
  • Noah
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Solved!! Spotify family

I keep trying to add my wife to my spotify account. I have premium for family. She goes to the email, clicks the accept invite link. Then she click on redeem and code are invalid. Ive resent the code. But it dosent woork.

  • Casual Listener
  • I keep trying to add my wife to my spotify account. I have premium for family. She goes to the email, clicks the accept invite link. Then she click on redeem and&n...
  • Luke
  • Spotify Star
  • 592 Views
  • 4 replies
  • 0 likes
  • 592 Views
  • 4 replies
  • 0 likes

change from student to family offer

Hello everyone, Actually, I have a premium account with the student offer. My parents are currently taking the family offer.So, I want to change from student offer to familly offer but I want to keep all my playlists, saved songs and suscribtions. Wh...

  • Casual Listener
  • Hello everyone,   Actually, I have a premium account with the student offer. My parents are currently taking the family offer. So, I want to change from student offer to familly offer but I...
  • Maxim
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes