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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't join a family group

Hello, I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail for joining the family plan. Not even in spam. Anyone that can ...

Casual Listener

Hello,   I was paying for premium until my father said he was going to do a family pack. I checked the faq and I had to cancel my current sub, so I did. But now I haven't received any mail f...

LeoRager

Community Legend

711 Views

3 replies

0 likes

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Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium?

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though we reside in different countries ie: Australia and Ne...

Newbie

Can I add a Family Member (sister) who resides in another county to our Spotify Family Premium Account? Or how can I allow her to access Spotify Premium where I cover the costs for her even though w...

OverratedDev

Music Fan

413 Views

1 replies

0 likes

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  • 1 replies
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Ogrenci Indirimi sorunu

10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi

Casual Listener

10 gun once ogrenci premium icin basvurdum ucret kesildi ama halen ogrenci belgesi onay mesaji gelmedi ve hesabim halen free olarak gorunuyor ustelik 2 kere 6.99 kesildi

sercan2295

Casual Listener

778 Views

1 replies

0 likes

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  • 1 replies
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Account Verification For Family Activation ?

I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told me "we cannot verified you and your invitator live same...

Newbie

I live the same adress with my cousin. He send me a family invitation 3 days ago .I opened mail and accept the invite and my account upgrade premium. But yesterday i received an email which told m...

240 Views

0 replies

0 likes

  • 240 Views
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Amazon Alexa (Echo) and Iphone on Family Account

I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my iphone and have logged in using my email address.However,...

Newbie

I have a family account with a specific username and have linked that username with my Echo as the default music service. The user name is linked to my email address. I also have spotify on my i...

275 Views

0 replies

1 likes

  • 275 Views
  • 0 replies
  • 1 likes

Premium family

Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion, pero la mia no se ha convertido en premium. Por qu...

Newbie

Buenas, por si alguien me podria ayudar. He pagado el plan familiar para 5 personas (recibiendo sus invitaciones), y para mi. Pues todos ellos tienen la cuenta premium porque les llego la invitacion,...

258 Views

0 replies

0 likes

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Solved!! Audiobooks/Hörbücher in Spotify

Hello.My English is not the best.I pay for Premium for hearing Audiobooks.But the Problem is, EVERY book i am listening, isn't finished.If i start, it looka good. But when i come to the End its missing. For What do i pay? If i get Pranked everytime.....

Casual Listener

Hello. My English is not the best. I pay for Premium for hearing Audiobooks. But the Problem is, EVERY book i am listening, isn't finished. If i start, it looka good. But when i come to the End i...

CK_Stuggi

Regular

3476 Views

8 replies

1 likes

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  • 8 replies
  • 1 likes

Solved!! Playlisten mitnehmen -> Familienabo

Hallo Community,ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das? Danke vorab und schoene GruesseTobi

Casual Listener

Hallo Community, ich haette gerne gewusst, ob man Playlisten von einem Familien-Abo in ein neu erstelltes Familien-Abo "mitnehmen" (exportieren) kann. Wie funktioniert das?   Danke ...

Super-Tiub

Casual Listener

12402 Views

4 replies

0 likes

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  • 4 replies
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Solved!! Family account status

Hello, I have a very simple question. How do I know if a member of my family is covered by the family subscription plan? She had a facebook account (payed in separate) and the list of members just confirms sending the invitation email, not their subs...

Roadie

Hello, I have a very simple question. How do I know if a member of my family is covered by the family subscription plan? She had a facebook account (payed in separate) and the list of members just c...

Eagle355

Newbie

753 Views

1 replies

0 likes

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Family Premium not working for nominated person

When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium account.

Casual Listener

When I tell Google Home to play one of my playlists, it does so. But when my wife tells it to pay one of hers, it plays the artist's station instead. She is s nominated person on my Family Premium a...

259 Views

0 replies

0 likes

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i upgraded to family premium

i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont accept the invitations. clicking on the invitation just s...

Newbie

i sent the invites to the family members but when they accept, it doesnt upgrade them to the family plan, because only one device can play online music at a time. i dont understand why it wont a...

Maxim

Spotify Star

1278 Views

1 replies

0 likes

Family subscriptions
FAQ
  • 1278 Views
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Solved!! Famielienaboment

Hallo Community,Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Familien Abo wechseln sind die restlichen Testage dabei ...

Newbie

Hallo Community, Ich habe zurzeit einen Standart (Einzelperson) Spotify Premium Account der aber zurzeit noch im Testmonat bis zum Ende des Monats ist. Nun moechte ich mit meiner Familie auf ein Fam...

LeoRager

Community Legend

571 Views

1 replies

0 likes

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  • 1 replies
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Can my sister and I join our Spotify Family subscription if we go to different colleges?

My sister and I go to different colleges but we reside in the same permanent residence. Does this mean we can't sign up for our family's Spotify Family subscription?

Newbie

My sister and I go to different colleges but we reside in the same permanent residence. Does this mean we can't sign up for our family's Spotify Family subscription?

LeoRager

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

signing up a family member

Hello,I signed up for a family account about a week ago and added my wife to the account and sent her a link to join..5 TIMES.. She gets the link but it does not work. So my idea is to make the links for family members WORK. Good idea don't you think...

Newbie

Hello, I signed up for a family account about a week ago and added my wife to the account and sent her a link to join..5 TIMES.. She gets the link but it does not work. So my idea is to make the l...

390 Views

0 replies

0 likes

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Solved!! NUMERO MAXIMO DE DOWNLOADS

BOM DIA ! SEMPRE QUE ENTRO NA MINHA CONTA DO SPOTIFY APARECE LOGO ESTA MENSAGEM : VOCE ATINGIU O NUMERO MAXIMO DE DOWNLOADS PARA BAIXAR MAIS MUSICAS, REMOVA ALGUNS DOWNLOADS... EU TENHO O PLANO PREMIUM FAMILIAR, MINHA DUVIDA : POR EU TER UM PLANO FAM...

Newbie

BOM DIA ! SEMPRE QUE ENTRO NA MINHA CONTA DO SPOTIFY APARECE LOGO ESTA MENSAGEM : VOCE ATINGIU O NUMERO MAXIMO DE DOWNLOADS PARA BAIXAR MAIS MUSICAS, REMOVA ALGUNS DOWNLOADS...  EU TENHO O PLAN...

Bittencourt

Spotify Star

5914 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Aus family entfernt

Hallo mein bruder hat spotify family aufgemacht und bin beigetreten dann habe ich die e-mail nicht mitbekommen zur vollendung und wurde deswegen aus dem programm rausgeworfen nur jetzt kann ich nicht mehr der familie beitreten

Newbie

Hallo mein bruder hat spotify family aufgemacht und bin beigetreten dann habe ich die e-mail nicht mitbekommen zur vollendung und wurde deswegen aus dem programm rausgeworfen nur jetzt kann ich n...

554 Views

0 replies

0 likes

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Payment dident get accepted-it changed to regular premium, how do I fix my wifes account now?..

My payment dident get accepted because I have a new card.We did have family premium for the first time and my wife got one account by that.My account stopped working and I got told I needed to pay, so I added my new card and it only took regular prem...

Newbie

My payment dident get accepted because I have a new card. We did have family premium for the first time and my wife got one account by that. My account stopped working and I got told I needed to p...

757 Views

0 replies

0 likes

FTW
  • 757 Views
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member cant access family plan

Hi,just upgraded my acount to family plan.all the member rec invitation asking for address confirmation.As my current spotify account logged in via my facebook account. i am not able to input any address. kindly advice.

Newbie

Hi, just upgraded my acount to family plan. all the member rec invitation asking for address confirmation. As my current spotify account logged in via my facebook account. i am not able to input a...

LeoRager

Community Legend

618 Views

1 replies

0 likes

  • 618 Views
  • 1 replies
  • 0 likes

Solved!! Can't change country

Hello, I just moved to another country with my girlfriend and we started a family account. However, she is not able to join the account because our accounts don't have the same country. While I have Luxembourg, she has Switzerland and we would like t...

Newbie

Hello,   I just moved to another country with my girlfriend and we started a family account. However, she is not able to join the account because our accounts don't have the same country. W...

Maxim

Spotify Star

724 Views

1 replies

0 likes

  • 724 Views
  • 1 replies
  • 0 likes