How fast can I add a person to family plan?

[utahimesing]

Plan

Premium

Country

Taiwan

Device

Desktop(Windows)

Operating System

Windows 10

My Question or Issue

My brother just unsubscribed from his own premium plan and we decided to start a new family plan, which allow us to add up to 6 people in our family to our account.

However, after he unsubscribed from his own plan and clicked the new plan invitation link I sent to him, he cannot join the family plan.

I would like to know how fast can he join my family plan? Or is it just technical problems that I should report to anyone from Spotify?

[Billy-J]

Hey @utahimesing, thanks for reaching out to the Community!

He should be able to join your Premium Family plan, so let’s take a closer look at this.

First, could you let me know if he resides at the same physical address as you? Also, before he canceled his plan, was he subscribed to Premium on his mobile phone provider, or through a different company besides Spotify?

Lastly, attach a screenshot of what happens when he tries to join your Premium Family plan. Make sure to hide sensitive information when posting to the Community.

Let me know how this goes!