I have adds on spotify premium

[Morré]

Plan

Premium

Country

France

Device

all devices

Operating System

all systems

My Question or Issue

I have adds on my spotify premium. There are music adds like check out the new ed sheran album!. I don't care. I pay for no adds, so just disable adds please!!

[Alex]

Hey @Morré,

Thanks for reaching out about this in the Community!

We'd recommend you check that you're logged in the right account on all your devices.

If after that you're still experiencing ads, let us know if this is happening on particular playlist or podcast and on which device.

Cheers.

[Morré]

Hi, I have a proof now that i have adds. It's shown below.

 

[Elena]

Got it @Morré! Thanks for the screenshot.

You are able to hide this banner by clicking the gray button on the upper right side of it and you won't see it any more unless you choose to unroll it again.

We appreciate your feedback on this and we'll be sure to pass it on the right teams here.

Have a great weekend ahead!

[Morré]

Hello

I am not asking how to remove the banner... I ask not to see these advertisements anymore thank you. I don't pay to see ads you understand?

Thank you