Impossible to accept family account.

[Popotelapote]

Plan

Premium Duo to Family

Country

France

Device

One Plus 9 Pro

Operating System

Android 13

My Question or Issue

I followed all steps to join my family account and live at the same address, though each time I try to join the family account by clicking the link it says "a problem occured try again later" it has been a month of trying now...

I've tried on different devices and also on "private navigation"...

In French :

"Un problème est survenu

Merci de réessayer plus tard."

[Maxim · Accepted solution]

hey @Popotelapote,

Thanks for reaching out.

If you're currently the owner of a Premium Duo/Family plan yourself, you'll need to cancel that subscription first and wait for it to end. Once it has ended, you should be able to accept the invite 🙂

Hope this helps!

[BadBunnyinLA]

What if my wife had issues verifying and got removed? 

[Maxim]

@BadBunnyinLA,

To ensure that we can offer you the best help that we can, could you please create your own thread? Doing so is easy. Simply select the appropriate board here, and then select “Start a Topic.”

Thank you very much!