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Ineligible For Family Plan

Ineligible For Family Plan

 

Plan

Premium

Country

USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

Windows 11 (Laptop)

 

My Question or Issue

I have an active Spotify Premium account and have for several years. I was attempting to upgrade to the family plan, but keep receiving this error message that says I am ineligible. I pay through Apple, I canceled my subscription through Apple to see if that would fix it, and it still didn't. 

Spotify Family.png
Reply
3 Replies

Hey @yobabsquirrel ,

 

Thanks for coming to the Community.

 

I recommend trying it again in an incognito browser window, another device, and/or while being connected to a different network.

Let me know how it goes 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Hi, this did not work.

Hey @yobabsquirrel ,

 

Thanks for letting me know.

 

In this case, I'd recommend waiting another 24 hours. 🙂

Let me know how it goes!

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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