Inviting family members to spotify premium plan

[rylei]

Plan

Premium Family

Country
Singapore

Device

iPhone, oppo etc.

My Question or Issue
Buggy Invite link. I have several issues just trying to invite my family members into the premium plan.

First off, I can only send an invite link to my family members. This is only good assuming they are able to immediately sign up through the plan. Is there a way I can  just directly add their accounts into the plan? through their email accounts?

Secondly, when they click on the invite link they are redirected to a website. And click on "accept invite", your button does nothing. Wouldn't it be better if you can redirect them into the app itself? I don't know and I don't think they are added to the plan despite clicking on the button. There's no feedbacks.

Can we get a clearer solution for this issue, like reddit which has the upvoted/ best solution at the top. I don't want to be scrolling through multiple threads discussion lol.

[Billy-J]

Hey @rylei, thanks for reaching out to the Community!

I am sorry to hear you feel this way. When it comes to sending invites and getting others onto a Family plan, the member would have to accept the invitation and type in their address while also being at the same physical address as the plan's manager. This is because the Family plan is intended to work for 6 members of the same household, so address verification is a crucial part of that. There's more information on how Premium Family works here.

If the invitation link isn't working, it could be due to the cookies and cache on that particular browser that need to be cleared. If that still doesn't do the trick, you can always send another invite following these steps - and have the member accept and enter their address using a different browser or private window.

Nonetheless, I will make sure to share all of your feedback with the right teams, and I thank you for sharing your feedback. 

Let me know if you have any more questions or concerns.