My family members have been excluded from my acount

[vanadium84]

I tried to invite them with their account, but Spotify could not verify their address.

So I told them to open a new account, but again after a month the premium account has been suspended for them....

How could I certify MY WIFE's account and the rest of the family?

[OneByBoo]

Hey there @vanadium84,

thanks for posting !

Please scroll down on this help page and check the "Why was i removed from a Family Plan?" part to make sure you took all steps needed.

Let me know how it goes 😃