No download option

[jennjolley]

Plan

Premium family

Country

Device

(iPhone 8, iPhone 7

Operating System

My Question or Issue

I have the premium family plan.  My son and i are not able to download music.  That option is not there.  Why?

[Peter]

Hey @jennjolley,

Thanks for reaching out to us about this - we'll be glad to help you out 🙂

First off, do you mind just double-checking the status of your subscription from the account overview page here? If you scroll down it should say "Spotify Premium Family" under Your Plan.

If your Premium subscription is active, could you let us know what's happening when you try to download music? Is the option not working, or is it just not appearing for you at all?

If you could attach a screenshot to illustrate the issue, that would help us get an idea of what's happening exactly.

Thanks - keep us posted!