Not able to join family because 7 days window for verification had been missed

[felixhauko]

Plan

Free

Country

Slovakia

My Question or Issue

Hello everybody, I had been a member of spotify family for several years. On 22nd of September I receiver email saying that I have to confirm my address by 29th to keep access to spotify premium. I wanted to change my family premium (I was eligible for that since I was in previous family for over 2 years give-or-take).

Now, I am not a person who checks their emails daily (I do not work in IT or anything similar where emails are part of workflow) and I've found that I am not eligible for premium anymore. Because I missed 7 days window.

My honest thoughts about this:

I'd expect some notifications in app since I use it on a daily basis, some red push notification or warning. And what about people who do work with emails daily but go on a holiday where they leave any internet behind? What if the verification email arrives just then?

My question is now: can this be somehow fixed on my current account by moderators/admins/whoever has the rights to send another verification email so that I can verify address and am able to keep my playlists and songs and everything as is OR do I really have to create a new account? I'm somehow baffled about this system a little bit, mainly about restricting it to 12 months period.

With hope of soon reply, thanks.

[Eni]

Hey there @felixhauko, 

Thanks for reaching out about this and welcome to the Community. 

In this specific case, we suggest that you reach out directly to our Support team through any of these channels so they can take a closer look at your account and further assist you with this. 

If you need help with anything else, the Community is here for you. 

[martha_luisa]

Resulta que, al estar en un plan familiar de spotify premium invitada por mi hermano, me llegó un correo electrónico pidiendo que verifique la dirección para checar que coincida con la de mi hermano (dueño de la cuenta) y los demás ocupantes, intenté hacerlo varias veces sin embargo me arrojaba mensaje de que no era correcta y después olvidé seguir intentando hacerlo por lo que me llegó un correo indicándome que ya no soy parte del plan familiar porque solamente puedo estar en un plan una vez al año y ya no puedo verificar mi cuenta..... 

Alguien puede por favor indicarme que puedo hacer o con quien puedo comunicarme para obtener ayuda?

Muchas gracias 

[Botee]

I also missed the verification and I'm now out of the family plan when my plan manager gives me invite link to join back, it says I can't join because I can't confirm the address. How do I confirm the address again. Any idea?

[Maria]

Hey there,

Thanks for reaching out!

@Botee - We recommend reaching out to our Customer Support team in this case. They can check things backstage and help you look into this further. You can get in touch with them here.

Should anything else appear, we're just a post away!

Cheers 🙂