Plan Manager can’t log in

[Pimster33]

Plan

Premium Family 

Country 

Canada

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My son is the Plan Manager of our Family Premium account and can’t log in. 
he has a username associated with the account but not an email address. 
can you reset a password with just a username?

[Maxim]

Hey @Pimster33 ,

Thanks for coming to the Community.

All Spotify accounts are associated with a unique email address. 🙂 He can request a password address using the username or email address at https://accounts.spotify.com/password-reset.

Let me know how it goes!