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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 171790 Views
  • 32 replies
  • 9 likes
  • 171790 Views
  • 32 replies
  • 9 likes

New account issue - family premium

PlanFamily PremiumCountryIn Luxembourg travelling but living in SwedenDeviceiPhoneOperating SystemiOS My Question or IssueI cannot add a new account to my Family Premium because I am travelling and not at my home address. I will be travelling for som...

  • Visitor
  •   Plan Family Premium Country In Luxembourg travelling but living in Sweden Device iPhone Operating System iOS   My Question or Issue I cannot add a new account to my Family P...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can not add member to family

Hi,Steps to reproduce my problem:1. Got Spotify Premium, as a single user, account registered in Hungary2. Traveled to Croatia for holidays3. Upgraded plan to Family Premium, so that my whole family can use Spotify4. Registered a Spotify account for ...

  • Casual Listener
  • Hi, Steps to reproduce my problem: 1. Got Spotify Premium, as a single user, account registered in Hungary 2. Traveled to Croatia for holidays 3. Upgraded plan to Family Premium, so that my w...
  • marinamand02
  • Newbie
  • 1310 Views
  • 6 replies
  • 1 likes
  • Premium
  • 1310 Views
  • 6 replies
  • 1 likes

Superuser Contribution Remove content from my home screen

I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?

  • Casual Listener
  • I've recently listened to a podcast but I don't want it to appear on my Spotify home screen. How can I delete that?
  • MihailY
  • Moderator
  • 2185 Views
  • 1 replies
  • 3 likes
  • 2185 Views
  • 1 replies
  • 3 likes

Solved!!Superuser Contribution Unable to join a Family plan, the error says "You can't join this plan"

When I try to accept the invite from the Spotify Family plan manager. The error says -"We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s plan again in 12 months.Or find another Premium plan tha...

  • Casual Listener
  • When I try to accept the invite from the Spotify Family plan manager. The error says - "We couldn’t confirm that you live with the plan manager for this Premium plan. You can join someone else’s p...
  • Kiril
  • Moderator
  • 7862 Views
  • 2 replies
  • 2 likes
  • 7862 Views
  • 2 replies
  • 2 likes

Superuser Contribution Mi cuenta de Spotify en el móvil, me marca el erro de "algo salió mal"

Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.

  • Visitor
  • Al seguir con este detalle, ya eliminé y reinstale la app pero sigue marcando me este error, llevo todo el día con el mismo error y no me da solución nada de lo que hago, necesito ayuda.
  • Vasil
  • Moderator
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does one family member still get ads?

There are 4 people on our Family Plan, three get Premium but one still gets ads etc. Does anyone know how to fix this?

  • Casual Listener
  • There are 4 people on our Family Plan, three get Premium but one still gets ads etc.  Does anyone know how to fix this?
  • Yordan
  • Moderator
  • 21249 Views
  • 9 replies
  • 2 likes
  • Premium for Family
  • 21249 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify Connect and multiple Family accounts - can't see devices

Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and on the same WiFi).Also, if she starts playing something ...

  • Casual Listener
  • Hello, I have a Family subscription and use a PC (Windows) with Spotify running on it for my main music system. I can stream to the PC, but my girlfriend can't (included in the Family plan, and o...
  • OscarDC
  • Moderator
  • 661 Views
  • 3 replies
  • 0 likes
  • 661 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not allowed to join family account

I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan again in 12 ...

  • Visitor
  • I received a family account invite link, my address matches the account creator but it still says "You can't join this plan - We couldn't confirm that you live with the plan manager for this P...
  • Jennings824
  • Casual Listener
  • 343 Views
  • 4 replies
  • 0 likes
  • 343 Views
  • 4 replies
  • 0 likes

função autoplay ativada, mas não funciona.

Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.

  • Visitor
  • Antes, quando a música terminava de tocar automaticamente começavam as músicas novas. Hoje quase sempre isso não ocorre, mesmo com a função autoplay ativada.
  • Bittencourt
  • Spotify Star
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dubbel betaald

Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe kan ik dit geld terug krijgen, want mijn vader beta...

  • Visitor
  • Ik heb me bij een familie account aangesloten met mijn account, terwijl ik nog premium had. Nu is echter de betaling van €9,99 doorgegaan op mijn rekening (van de maandelijkse premium betaling), hoe ...
  • Vasil
  • Moderator
  • 1329 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1329 Views
  • 3 replies
  • 0 likes

Merged a month of prepaid family with 2 days of premium duo

I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the plan that it was still a duo not familyPlanDuo/family/Pr...

  • Newbie
  • I had a prepaid month of duo in Spotify It had 2 days left before ending so I bought via MasterCard a prepaid month of family now when I opened the app I couldnt invite anyone and it showed the p...
  • Jose_M
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Alexa/Echo Devices

PlanPremiumCountryUSDeviceiPhone 14 Pro MaxOperating SystemWindows 10 Pro My Question or Issue Hello, I have a strange issue. I've "downloaded a local file" track (MP3) and added it to a Playlist and when I select the track, all of my Echo devices gr...

  • Casual Listener
  • Plan Premium Country US Device iPhone 14 Pro Max Operating System Windows 10 Pro   My Question or Issue   Hello,  I have a strange issue. I've "downloaded a local file" tra...
  • Lyubka
  • Moderator
  • 1286 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1286 Views
  • 3 replies
  • 0 likes

Temporarily remove account from Duo

Hello If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo membership once in 12 months so I am not wanting to risk it unecessa...

  • Visitor
  • Hello   If I were to temporarily remove a family member’s account from our duo membership, for say two weeks, could I then re-add them at a later date? It says you can only switch duo m...
  • AdamDamon
  • Spotify Star
  • 1341 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1341 Views
  • 3 replies
  • 0 likes

Superuser Contribution Transfer playlists from duo plan to family plan

Hi everybody ! I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, sister and wife will have also their own access. Thanks in advan...

  • Visitor
  • Hi everybody !   I would like to unsure that playlists of my son (and mine of course !!) with whom I have a DUO plan will keep his playlists in the frame of a FAMILY plan so that brother, s...
  • OscarDC
  • Moderator
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Solved!! Change Family Premium

I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new roomates, my question is, can i do this or do i have to wait ...

  • Newbie
  • I'm on a Premium Family plan that i joined about 2 years ago, but I no longer speak/live with the people on said Family Plan and i want to create my own new Premium Family plan with my new r...
  • Bittencourt
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Problema al configurar mi plan familiar

Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema. PlanPremium Individual CountryMéxico Device(Lenovo)Operating Syste...

  • Visitor
  • Quiero tener un plan familiar, ya realice el pago, pero no me permite configurar la dirección, se queda cargando. Actualmente tengo un plan individual, creo ese puede ser el problema.    ...
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

Good morning. I am a Premium member and I have contracted a Family Plan.

Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to change my password unless I request it.

  • Visitor
  • Good morning. I am a Premium member and I have contracted a Family Plan. It is very annoying to be changing my password. I ask you to avoid closing my session. I do not need to be prompted to c...
  • Bittencourt
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Playlists in my Family Account

Guys, why do I see in my profile of family account playlists from other members I added?

  • Visitor
  • Guys, why do I see in my profile of family account playlists from other members I added?
  • Bittencourt
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution see last hour songs played even removed ones

hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close, an I as dislexic, I got the worn do. Thank for yo...

  • Visitor
  • hi good day, can I have the playlist of the activity of my day on the hp device, to search for one of the last 15 played songs, I missed a great one, I guess the buton of like and dislke are so close...
  • Vasil
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out from Family Abo, cant join again.

PlanPremiumCountryGermanyDevice(iPhone 13Mini, PC)Operating System(iOS 16, Windows 10) My Question or IssueI was kicked out from Faimly Abo, as I got the new invitation Link, I had to put the adresse, which in my case is the same as the Primium owner...

  • Newbie
  • Plan Premium Country Germany Device (iPhone 13Mini, PC) Operating System (iOS 16, Windows 10)   My Question or Issue I was kicked out from Faimly Abo, as I got the new invitation Link,...
  • Dian
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes