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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73040 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88804 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70645 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203486 Views
265 replies
34 likes
PlanPremium FamilyCountryPoland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional Premium individual while I have my Family subcription in place alread...
Plan Premium Family Country Poland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional P...
Spotify Star
363 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi community members, maybe you can help me with the following issue. I have Spotify Family P...
...ommunity members, maybe you can help me with the following issue. I have Spotify Family Premium and I have invited my daughter as a member. When accepting the invitation one of the mandatory steps is t...
Moderator
633 Views
5 replies
0 likes
Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription anymore? Thanks!
Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription a...
Roadie
319 Views
1 replies
0 likes
PlanPremiumCountryMalaysiaDeviceAcer Spin (Laptop)Operating SystemWindows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the a...
Plan Premium Country Malaysia Device Acer Spin (Laptop) Operating System Windows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "T...
Newbie
14131 Views
4 replies
1 likes
hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont allow me to accept her invite as it cannot confirm that I live in the sam...
hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont a...
Roadie
351 Views
2 replies
0 likes
My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
Moderator
338 Views
1 replies
0 likes
When I type in my address it says it needs more details? like a building number.
When I type in my address it says it needs more details? like a building number.
Moderator
270 Views
1 replies
0 likes
Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
Moderator
280 Views
1 replies
0 likes
The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that tried to join. Got the error that they can only join one...
The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that t...
Moderator
269 Views
1 replies
0 likes
mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borro los miembros de mi familia esto es normal??
mi banco me cambio el plastico y hoy recibi un mensaje que spoti no pudo realizar el cobro, me pide actualizar mi cuenta, al momento de actualizar me pide todos los datos como cuenta nueva hasta borr...
Moderator
241 Views
1 replies
0 likes
My son have lost his phone and got a new one. He need the link to gett in to our spotify familyplan again.
My son have lost his phone and got a new one. He need the link to gett in to our spotify familyplan again.
Moderator
340 Views
1 replies
0 likes
I don't know where is the problem, but I have been charged twice in one month.I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that solution in Spotify community website.IDK if that is ...
I don't know where is the problem, but I have been charged twice in one month. I was being charged in 17th of every month and I wanted to change that day to be the 1st of every month and I saw that ...
Roadie
310 Views
1 replies
0 likes
It Keeps saying My Address is invalid. I live at this address.
It Keeps saying My Address is invalid. I live at this address.
Moderator
214 Views
1 replies
0 likes
PlanPremium FamilyCountry Device(iPhone 11)Operating System(iOS 16) My Question or IssueHello - I've been paying for a premium family plan for over a year, but still have not been able to play music on two different devices simultaneously. And before...
Plan Premium Family Country Device (iPhone 11) Operating System (iOS 16) My Question or Issue Hello - I've been paying for a premium family plan for over a year, but still h...
Moderator
301 Views
1 replies
0 likes
I have the receipt for this month and it's still showing me update your payment method ASAP massageNote i payed with PayPal and i haven't lost any of the premium features yet
I have the receipt for this month and it's still showing me update your payment method ASAP massage Note i payed with PayPal and i haven't lost any of the premium features yet
Spotify Legend
344 Views
1 replies
0 likes
So I have a family plan and 5 of us are currently using the family plan. The 6th person (my daughter) was accidentally signed out and now she is trying to join back in. However, the address on file for us is in the US and we are currently living in S...
So I have a family plan and 5 of us are currently using the family plan. The 6th person (my daughter) was accidentally signed out and now she is trying to join back in. However, the address on file f...
Spotify Legend
250 Views
1 replies
0 likes
Tenia mi premium familiar anual pero en la renovación quedó mensual y no deja cambiarlo de nuevo a pago Anual que hago?
Tenia mi premium familiar anual pero en la renovación quedó mensual y no deja cambiarlo de nuevo a pago Anual que hago?
Moderator
265 Views
1 replies
0 likes
The option for payment only available using e-wallet or phone credit
The option for payment only available using e-wallet or phone credit
Moderator
282 Views
1 replies
0 likes
We now have an account each, but we can not listen at the some time. We have family plan.
We now have an account each, but we can not listen at the some time. We have family plan.
Moderator
336 Views
1 replies
0 likes
HelloI am currently travelling in Australia. My family has the family premium plan. Some how I got logged out and now I can’t log back in again. So my father invited to the plan. So when a write in the address in Sweden to verify. It says I can’t log...
Hello I am currently travelling in Australia. My family has the family premium plan. Some how I got logged out and now I can’t log back in again. So my father invited to the plan. So when a write i...
Moderator
300 Views
1 replies
0 likes
