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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanFamily PremiumCountryMéxico DeviceSamsung Galaxy Note 9, Windows10, 11My Question or IssueI'm trying to see my family members so I want to manage the accounts, but the link to get there is just not working. I tried to go to My account>Family Memb...
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...
Plan: PremiumCountry: Vietnam DeviceMultipleOperating SystemMultiple My Question or IssueFamily plan is not available in Vietnam. Thus the only logical option is to make multiple accounts all using my card.I previously read that I can not use a singl...
PlanFamily plan My Question or Issue Hello! My problem is, that I ended my own Family Plan in 2021 february ( which cancelled in march 13.), and joined in to an another Family plan right away ( which is not mine). I want to quit this plan, and start ...
PlanPremium FamilyCountrySerbiaDeviceiPhone 11Operating SystemiOS 15.1My Question or IssueI'm the plan manager. A flatmate left our Family Premium plan today and another one wanted to jump in, but when she tried to type in the address me and the othe...
PlanFree/PremiumCountryEnglandDeviceiPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuei have just recently moved off a family plan with my mates to go into one with my family why do you have to wait 12 months?
PlanPremium Family CountryPortugal My Question or IssueHi. I'm the owner of a Spotify Premium Family plan and I've sent the invitation link to all of my 5 flatmates. Two of them were able to join in without any problem, but the other three got a warn...
hi,i’ve wrote a question, filled out all neccessary infirmation, after submitting the request i’ve got error message, my question is gone. Would like to talk to human instead of wasting my time (and money) trying to get a decent service.thanks
PlanPremium DuoCountryUnited StatesDeviceAndroid Samsung GS S320VLOperating SystemAndroid Marshmallow My Question or IssueI joined Premium Duo recently. My spouse didn't sign on to Duo Mix immediately, so the original Duo Mix that appeared on my devi...
Hello. I was runnig Family premium subscription for a couple months, but when i was changing payment details i changed also the plan to single premium by accident. I have already paid it. Is there, please, any option or help how to return to family p...
PlanPremium FamilyCountryVietnamDeviceHP ProbookOperating SystemWindows 10My Question or IssueI was listening on Spotify Premium and I saw an update notification, I updated the app to "1.1.58.820.g2ae50076" and BOOM, my Premium is now gone.No E-mail ...
PlanFamily PremiumCountryFranceOperating SystemAndroid My Question or IssueHi I live France but am English. My app is in English. I have signed up for family. I have installed the Kids app on my daughters Android tablet and it is all in French. How c...
PlanPremiumCountryGermanyDeviceSamsung Galaxy 10Operating SystemAndroid My Question or IssueHi there, I'm a member of a Premium Family Account. I am not the administrator of the account though. Now I want to switch into another Premium Family Account...
PlanFamily PremiumCountryUS DeviceiPhone 12 My Question or IssueMother invited me to Premium family plan. She lost her card and ordered an new one and canceled the old that was hooked to the account. During that time a payment was supposed to be made...
There have been several idea recommendations about this already, but all have been closed stating it does not meet the idea guidelines. I believe this should be reconsidered since support is not taking the suggestion either, so there is no place to g...
It is utterly confounding that Spotify denies gift card usage. I purchased FOUR $60 gift cards in order to bank them online and pay for our family plan. Now, having been denied the ability to use them for payment, I am out $240 and completely disgust...
I got an email saying that my son needs to confirm by email the address otherwise would be rejected from the plan. The deadline was today. I realised today that it was the deadline, but he's already rejected and now has to wait 12 months to be admitt...
Can someone help me with to delete a spotify user in Spotify Family.Because i added someone who i don't want to add anymore.
Hallo zusammen,ich bin schon länger Premium-Kunde und möchte jetzt auf Family wechseln. Kann ich mich da einfach anmelden bzw registrieren oder muss ich vorher mein Premium-Account kündigen? Wäre ja cool, wenn das fließend ineinander übergehen würde....
I am trying to join my husband to my Spotify Premium Family account (my two daughters have been part of the family plan for a couple of years). Every time I send him an invitation he receives the message ' You can't join your own Plan! You’re already...