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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81878 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62175 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197863 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29614 Views
44 replies
4 likes
Plan familyIpadThe link of invitation is not working
Plan family Ipad The link of invitation is not working
Spotify Star
324 Views
1 replies
0 likes
PlanPremiumCountry: Switzerland DeviceSamsung and laptopOperating SystemWindows My Question or IssueHello, I want to join the "Spotify premium" account of my family. So, when I click on the "invited link" shared by the owner, I receive this error mes...
Plan Premium Country: Switzerland Device Samsung and laptop Operating System Windows My Question or Issue Hello, I want to join the "Spotify premium" account of my family. S...
Casual Listener
1037 Views
6 replies
0 likes
We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might be using it from our cars. My kids are 2 and 7 so too ...
We have Spotify family with me and my husband as members. I want to set up a separate profile with “living room” as a family member to play Spotify at home at the same time my husband and I might b...
Moderator
794 Views
3 replies
0 likes
I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.
I paid for a family plan for IDR 79.000 but after I added my CC details, I got charged for IDR 24.990 but dunno what's that for. I thought there will be n charge after 1 month.
Spotify Legend
324 Views
1 replies
0 likes
It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day as well to see if it's not the connection or somethi...
It does not provide me with different payment methods to choose from, only displays the page where I need to fill in my card details, as soon as I say buy now, the payment fails. Been waiting a day ...
Spotify Legend
327 Views
1 replies
0 likes
Fel konto i abonnemanget
Fel konto i abonnemanget
Spotify Legend
263 Views
1 replies
0 likes
I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my password and i keep getting the same error message.Please...
I keep getting the above message everytime I try to accept my invitation to family sharing. But I can sign in on the app. I have cleared the cache, I have signed out and back in. Even reset my p...
Moderator
1207 Views
1 replies
0 likes
We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house
We just moved to south africa and I updated the address but when I want to add her, the application response is that we do not live in the same house
Spotify Legend
310 Views
1 replies
0 likes
Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis
Le envie una invitación a un familiar para unirse a Spotify premium y al abrir la app, solo aparece la cuenta gratis
Spotify Legend
358 Views
1 replies
0 likes
I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.
I used to have the duo plan that I was paying for but I switched to be a member of a family plan. I cancelled the duo plan but am still being charged for it 2 months later.
Moderator
518 Views
1 replies
0 likes
PlanPremiumCountryU.S.A. I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times and the address the main account has listed and the address that I entered a...
Plan Premium Country U.S.A. I got kicked out of my family's premium plan and when I got reinvited, it keeps saying that my address doesn't match. We have checked multiple times a...
Spotify Legend
434 Views
1 replies
0 likes
I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?
I am part of premium family plan. I am one of 6 accounts. If i cancel will it cancel for everyone or just myself?
Community Legend
373 Views
1 replies
0 likes
I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page.Please can you help me get through this issue?
I've purchased the Family Premium Plan (I already had Premium), but when I click the link to update the address, I keep getting only the 3 dots and nothing loads up in the page. Please can you h...
Moderator
276 Views
1 replies
0 likes
Hi, I purchased the family plan. However, everytime I go on the website of spotify to get the link to add members it always says that an error occured and I can't get the link to add members. The payment is done I checked every options there was and ...
Hi, I purchased the family plan. However, everytime I go on the website of spotify to get the link to add members it always says that an error occured and I can't get the link to add members. The p...
Spotify Star
534 Views
3 replies
0 likes
I have a problem with spotify family premium. I got an invite and it worked for me, but after one day it canceled my premium and it said: You ve lost access to Premium Family and nobody kicked me out and I don't know how to fix it before the family p...
I have a problem with spotify family premium. I got an invite and it worked for me, but after one day it canceled my premium and it said: You ve lost access to Premium Family and nobody kicked me o...
Moderator
313 Views
1 replies
0 likes
I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a limit on how long I can be away for?
I will get a premium Duo account with my partner but then will be traveling abroad for 6 month before returning to the same address in the UK. Will the plan work when I am away for is there a l...
Not applicable
484 Views
2 replies
0 likes
Hallo,Ich habe ein Duo Account mit meinem Bruder.Nun möchte ich auf Family upgraden und noch meine Schwester + Eltern dazunehmen.Meine schwester hat vorher woanders gewohnt und daher istihre adresse anders als meine zuhause, nun zieht sie wieder zu u...
Hallo, Ich habe ein Duo Account mit meinem Bruder. Nun möchte ich auf Family upgraden und noch meine Schwester + Eltern dazunehmen. Meine schwester hat vorher woanders gewohnt und daher istihre a...
Spotify Legend
356 Views
1 replies
0 likes
Trying to join family plan, when putting the address in, I am redirected to a screen saying: There was a problem, please try again later.I have tried on multiple occasions, on different devices, same issue persisting.
Trying to join family plan, when putting the address in, I am redirected to a screen saying: There was a problem, please try again later. I have tried on multiple occasions, on different d...
Moderator
263 Views
1 replies
0 likes
no puedo agregar a un miebro de mi familia a mi plan familiar y vivimos en la misma dirección, y aun tengo libre un puesto para agregarlo
no puedo agregar a un miebro de mi familia a mi plan familiar y vivimos en la misma dirección, y aun tengo libre un puesto para agregarlo
Moderator
317 Views
1 replies
0 likes
I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t have a clue what to do….
I night it around a month ago and now all of a sudden my account has changed to the free plan. And I should mention that I had a family sharing account and now I can’t join that. And now I don’t h...
Newbie
275 Views
2 replies
0 likes
