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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179163 Views

32 replies

9 likes

  • 179163 Views
  • 32 replies
  • 9 likes

Superuser Contribution me cobraron de mas en mayo

en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!

Visitor

en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!

Lyubka

Moderator

189 Views

1 replies

0 likes

  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...

Visitor

Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...

MihailY

Moderator

212 Views

1 replies

0 likes

Premium for Family
  • 212 Views
  • 1 replies
  • 0 likes

My husband can't join our Spotify Premium Family plan

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...

Casual Listener

I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....

Maxim

Spotify Star

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

Visitor

Hello   I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks

Novy

Moderator

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Superuser Contribution My daughter is registered on my family plan, but then her account is not wo

as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.

Visitor

as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.

Joan

Moderator

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution activate premium family in quebec

Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec

Visitor

Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec

Vasil

Moderator

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי

הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?

Visitor

הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?

MihailY

Moderator

140 Views

1 replies

0 likes

  • 140 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Família, mas aparece que meu último pagamento não foi realizado

Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não foi realizado" solicitando que se renove a assinatur...

Visitor

Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não f...

AlejaR

Moderator

215 Views

1 replies

0 likes

  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution mijn dochter kan niet inloggen op het family abonnenment

ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschien te maken met haar apple telefoon?

Visitor

ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschie...

AlejaR

Moderator

225 Views

1 replies

0 likes

  • 225 Views
  • 1 replies
  • 0 likes

Superuser Contribution Soy premium, la aplicación no permite hacer funciones básicas.

No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó.Espero no sea para cobrar más.

Visitor

No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó. Espero no sea para cobrar más.

AlejaR

Moderator

187 Views

1 replies

0 likes

  • 187 Views
  • 1 replies
  • 0 likes

I can't join my Premium Family, it says that I'm in another country

I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right address. Please help I am going to cry

Visitor

I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right a...

Maxim

Spotify Star

178 Views

1 replies

0 likes

  • 178 Views
  • 1 replies
  • 0 likes

Solved!! How do I include children <13 y. in premium family subsription (Austria)

I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I include my kids (=family)?

Visitor

I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I...

Maxim

Spotify Star

1279 Views

1 replies

2 likes

  • 1279 Views
  • 1 replies
  • 2 likes

Switching the Plan Manager

We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin. Does anyone know how can I do this?

Visitor

We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin....

AdamDamon

Spotify Star

3162 Views

1 replies

0 likes

  • 3162 Views
  • 1 replies
  • 0 likes

Can not invite Family members

Two days ago i changed my account from premium individual to premium familyand got the confirmationthen I try to verifiy the adress and invite my family as i wrote in your description. Unfortunately its not possibly to open the site. The site is sear...

Casual Listener

Two days ago i changed my account from premium individual to premium family and got the confirmation then I try to verifiy the adress and invite my family as i wrote in your description. U...

Billy-J

Spotify Star

428 Views

5 replies

0 likes

Premium for Family
  • 428 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why can't i unlink my daughter's account from mine on Premium?

We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?

Visitor

We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?

Not applicable

330 Views

2 replies

0 likes

  • 330 Views
  • 2 replies
  • 0 likes

Superuser Contribution Addresses didn't match

PlanFamily PremiumCountryUnited StatesDeviceIphone XR/Operating Systemios/android My Question or IssueI sent my sister an invite and she had troubles accepting the invite because it said the addresses didn't match. I checked and double checked and th...

Visitor

Plan Family Premium Country United States Device Iphone XR/ Operating System ios/android   My Question or Issue I sent my sister an invite and she had troubles accepting the invite b...

Joan

Moderator

774 Views

7 replies

1 likes

Premium for Family
  • 774 Views
  • 7 replies
  • 1 likes

Superuser Contribution My playlist 2022 wrap is filled with my daughters music Family Premium

PlanPremium familyCountryUSADeviceIPhone 12Operating SystemIOS My Question or IssueMy daughter has her own account on our family premium plan. When she attempts to play music through her google home, it plays her music but uses my account. How can I ...

Newbie

Plan Premium family Country USA Device IPhone 12 Operating System IOS   My Question or Issue My daughter has her own account on our family premium plan.  When she attempts to p...

Vasil

Moderator

227 Views

1 replies

0 likes

Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not working

Plan family premium Country Mexico Device IPhone 11Operating System iOS 16.1.2 My Question or IssueI downloaded my music, I have been using Spotify for 4 years already, some days ago I started having problems with the app, because even when I downloa...

Visitor

Plan family premium  Country Mexico    Device IPhone 11 Operating System iOS 16.1.2   My Question or Issue I downloaded my music, I have been using Spotify for 4 years a...

Vasil

Moderator

284 Views

1 replies

0 likes

Premium for Family
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play explicit content on kids account

PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 13 My Question or IssueI'm having an issue where content marked as explicit in a shared playlist appears in Spotify Kids, but the track can't be played. All other tracks play as normal.

Casual Listener

Plan Premium Country UK Device Pixel 5 Operating System Android 13   My Question or Issue I'm having an issue where content marked as explicit in a shared playlist appears in Spotify K...

Lyubka

Moderator

1385 Views

3 replies

0 likes

Premium for Family
  • 1385 Views
  • 3 replies
  • 0 likes