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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 106405 Views
  • 32 replies
  • 6 likes
  • 106405 Views
  • 32 replies
  • 6 likes

Superuser Contribution I was member of the plan i send the confirmation adress, and still i was take out , help please

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 300 Views
  • 1 replies
  • 0 likes

Premium for Family on line access

I'm hoping to get some assistance with our Premium for Family Plan. At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so you either have to go off line to continue listening to your ...

  • Casual Listener
  • I'm hoping to get some assistance with our Premium for Family Plan.  At the moment we have the family plan but when 1 user listens on line it over rides every body else listening on line so y...
  • Billy-J
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 3 replies
  • 0 likes

there was no option to reactivate membership from last situation

PlanPremium for Family My Question or IssueBecause of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_. So I have to invate all them again. This is not a difficulty an...

  • Newbie
  • Plan Premium for Family   My Question or Issue Because of payment problem Premium for Family plan cancelled. when I try to reactivate there was no option to _keep going from last situation_....
  • Billy-J
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 1 replies
  • 0 likes

Accidentally Added to Family Plan

PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Hello,   I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
  • Billy-J
  • Spotify Star
  • 355 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 3 replies
  • 0 likes

Google home mini not received

PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...

  • Regular
  •   Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad   My Question or Issue   Looks like I'm not the only one in this situation according to o...
  • Billy-J
  • Spotify Star
  • 624 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 624 Views
  • 4 replies
  • 0 likes

Changing Country / Family Subscription

HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...

  • Regular
  • Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
  • Bethany_Dawn
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes

Spotify premium family wrong data entered / falsche daten eingegeben

Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...

  • Newbie
  • Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann?   ...
  • Bethany_Dawn
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 382 Views
  • 1 replies
  • 0 likes

Spotify Family Removed my premium

I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...

  • Newbie
  • I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
  • OneByBoo
  • Rising Star 4
  • 265 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 265 Views
  • 1 replies
  • 0 likes

I had a premium family plan, i send the confir mail , and know i dont have the premium family,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Rising Star 4
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Trouble in joining the Premium for Family plan

PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9   My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
  • Vinicius_P
  • Casual Listener
  • 823 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 823 Views
  • 6 replies
  • 0 likes

Superuser Contribution 'Something went wrong' when trying to join Premium for Family

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1336 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1336 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vivo en la misma casa , mande correo y aun asi me cancelaron el plan, puedo mandar comprbante,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family invitations

I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now they can't enter the family. I don't know what happe...

  • Newbie
  • I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now t...
  • Peter
  • Spotify Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo iniciar plan familiar

No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.

  • Newbie
  • No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.  
  • Peter
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con el plan familiar, mande confirmación y se cancel, tengo comprobante de domicilio

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 283 Views
  • 1 replies
  • 0 likes

changing family member's email address

Planfamily premiumCountryTurkeyMy wife has changed her mail address and does not remember her password.The previous adress does not exist anymore.How can i change her spotify email address in this case?

  • Newbie
  •   Plan family premium Country Turkey My wife has changed her mail address and does not remember her password. The previous adress does not exist  anymore.How can i change her s...
  • Billy-J
  • Spotify Star
  • 592 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 592 Views
  • 1 replies
  • 0 likes

Premium for Family

Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's account but they can'T join this new premium because of '' ...

  • Newbie
  • Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's a...
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change my family accounut with a new one

I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account? PlanPremiumCountryTurkey DeviceSony Xperia Operating System(Android My Question or ...

  • Newbie
  • I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account?  Plan Premium Country T...
  • Katerina
  • Spotify Legend
  • 551 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 2 replies
  • 0 likes

Superuser Contribution if i delete my account, will it remove me from the family plan i’m on? like will that spot open up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1761 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1761 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium devices stopping others

PlanFamily PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Recently upgraded to Family premium. When we each listen to our music on our devices it interrupts other...

  • Newbie
  • Plan Family Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Recently u...
  • Katerina
  • Spotify Legend
  • 665 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 665 Views
  • 6 replies
  • 0 likes