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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 93577 Views
  • 32 replies
  • 5 likes
  • 93577 Views
  • 32 replies
  • 5 likes

[Family] change my Family Address

My ex open this acount for me, before i was under his family premium, but know i want use my own family premium in australia and also add my sister account into my family premium account. how can i do?PlanFamily PremiumCountry AustraliaDevice(iPhone ...

  • Newbie
  • My ex open this acount for me, before i was under his family premium, but know i want use my own family premium in australia and also add my sister account into my family premium account. how can i d...
  • Maxim
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 243 Views
  • 1 replies
  • 0 likes

Change my name and invite doesnt work

PlanPremiumCountry BRDeviceIphone5Operating System IOS10.3.3 (14G60)My Question or Issue 1st when I went to add one member of my family, I wrote the name of the member, but after that asked again. So I realized that it was asking my name first.Then I...

  • Regular
  •   Plan Premium Country  BR Device Iphone5 Operating System   IOS10.3.3 (14G60) My Question or Issue  1st when I went to add one member of my family, I wrote the name o...
  • acaruso
  • Regular
  • 423 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 6 replies
  • 0 likes

Solved!! Hiding Playlists from Family Members

PlanPremium/Family PremiumCountryCanadaDeviceMultiple devices.Operating SystemMultiple OS. My Question or Issue I’m seeing someone that shares a family plan with his daughter. She has her own account, but we’re concerned about sharing a “sexy” playli...

  • Newbie
  • Plan Premium/Family Premium Country Canada Device Multiple devices. Operating System Multiple OS.   My Question or Issue  I’m seeing someone that shares a family plan with his d...
  • Noah
  • Spotify Star
  • 2300 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2300 Views
  • 1 replies
  • 0 likes

Premium for Family

I am an existing subscriber.. I want to change it to Premium for Family. How can I do this? I have been trying to search for it for so long.

  • Newbie
  • I am an existing subscriber.. I want to change it to Premium for Family. How can I do this? I have been trying to search for it for so long.
  • Noah
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

Ödeme alındı ama hesabım free kaldı

Aile premiumu icin odemeyi ininal kartimla yaptim fakat uyeligim premium olmadi

  • Newbie
  •    Aile premiumu icin odemeyi ininal kartimla yaptim fakat uyeligim premium olmadi
  • Hayri
  • Newbie
  • 240 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 240 Views
  • 1 replies
  • 0 likes

Family members gone from the plan

Plan PremiumCountry Poland My Question or Issue I use the Family plan. Yesterday I was notified that the payment was unsuccessful. It appeared that the card has expired. I have updated the card details and paid for the plan. For some reason, it took ...

  • Newbie
  • Plan  Premium Country  Poland     My Question or Issue  I use the Family plan. Yesterday I was notified that the payment was unsuccessful. It appeared that the c...
  • A_Musicophile
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cancelled a lot of account on premium for family

I have "premium for family" account. And i invited my wife, sister and mother to it. But spotify cancelled "premium for family" for my mother and my wife. i tried a few times by another mail adresses. But it doesnt work. Why has it been cancelled?

  • Newbie
  •   I have "premium for family" account. And i invited my wife, sister and mother to it. But spotify cancelled "premium for family" for my mother and my wife. i tried a few times by another m...
  • Peter
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tengo plan familiar, se me cobró $99 y me exigen pago

Tengo contratado un plan familiar, en México son $149 pesos.El cobro se hace automático a mi tarjeta, pero me aparece este mensaje en mi app, y me doy cuenta que en mi banco me refleja el pago de solo $99 pesos, mi saldo actualmente alcanza para paga...

  • Casual Listener
  • Tengo contratado un plan familiar, en México son $149 pesos. El cobro se hace automático a mi tarjeta, pero me aparece este mensaje en mi app, y me doy cuenta que en mi banco me refleja el pago de s...
  • Peter
  • Spotify Legend
  • 538 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family members removed from plan

PlanFamily PremiumCountryBrazil Device(iOS devices, Android devices and Windows 10 computers) My Question or Issue I'm one user of family plan, me and all of the members are members of a university republic and we all live together. But everytime one...

  • Casual Listener
  •   Plan Family Premium Country Brazil    Device (iOS devices, Android devices and Windows 10 computers)     My Question or Issue  I'm one user of family p...
  • Peter
  • Spotify Legend
  • 375 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 375 Views
  • 3 replies
  • 0 likes

Student discount is applied but still getting charged full price each month

PlanPremium for family ($14.99 cdn + tax)Country CanadaDevice Samsung S9+My Question or IssueI signed up for the student discount several months ago (back in September 2018) and it said the discount was, and is currently still applied. However, I'm s...

  • Newbie
  • Plan Premium for family ($14.99 cdn + tax) Country  Canada Device  Samsung S9+ My Question or Issue I signed up for the student discount several months ago (back in September 2018) a...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Family Account for Church

Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?

  • Newbie
  • Hello! I am the worship leader at a church, and I'm wondering if I can get the Family account for the other Staff members to use, if I use our church address?
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium

Goedenavond, Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven. ik vraag me af of dit word terug gestort?

  • Newbie
  • Goedenavond,   Eindelijk heb ik de link gekregen van mijn moeder om in de Spotify premium Family te gaan, maar op 14 februari is er € 9,99 afgeschreven.   ik vraag me af of dit word t...
  • Katerina
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 1 replies
  • 0 likes

Unable to sign up for a family account

I would like to convert my premium account into a a premium family account. When ever I try and access the family regisration page it shows a Page cannot be found message. Please advise. This is the page I am trying to access: https://www.spotify.com...

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  • Casual Listener
  • I would like to convert my premium account into a a premium family account.  When ever I try and access the family regisration page it shows a Page cannot be found message.  Please advise....
  • Brunelicia
  • Community Legend
  • 218 Views
  • 3 replies
  • 1 likes
  • 218 Views
  • 3 replies
  • 1 likes

Can't get Premium for Family to work on my wife's cell phone

PlanPremium for FamilyCountryCanada My Question or IssueI'm a long-time existing Spotify Premium member. I recently up-graded to a Premium for Family account so my wife and I can listen to our music at the same time. The invitation worked fine and th...

  • Newbie
  • Plan Premium for Family Country Canada       My Question or Issue I'm a long-time existing Spotify Premium member.  I recently up-graded to a Premium for Family account s...
  • Brunelicia
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 231 Views
  • 1 replies
  • 0 likes

Combine my Family plan and my sons student plan

I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?

  • Casual Listener
  • I have just paid my sons student account. If I upgrade my plan to family plan what happens to the amount I paid for his student plan?
  • Lakebum2
  • Casual Listener
  • 255 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 255 Views
  • 2 replies
  • 0 likes

premium for family

PlanPremiumCountry Singapore Device(iPhone Xs Max)Operating System(iOS 10) My Question or Issue i just received an email saying that there will be an increase of monthly fee since i have been using the family plan for almost a year so i would like to...

Screenshot 2019-02-24 at 11.10.58 PM.png
  • Casual Listener
  • ...ncrease of monthly fee since i have been using the family plan for almost a year so i would like to know how much does the price changes
  • Mantisentil
  • Community Legend
  • 320 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 3 replies
  • 0 likes

Spotify automatically upgraded my Premium plan to Family plan and charged me for it?

Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been using Premium for a few months now with no problems.

  • Newbie
  • Like the title says, Spotify automatically upgraded me without my permission and has charged me extra for no reason at all. What do I do? I don't have any other members on my account and I've been us...
  • OneByBoo
  • Community Legend
  • 445 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 445 Views
  • 1 replies
  • 2 likes

Canceling Family Premium Before Pay Date

DeviceIphone 6Operating SystemWindows 10 My Question or Issue Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family premium plan to go back to premium before the monthly fee, would my wife's playlists dis...

  • Newbie
  •     Device Iphone 6 Operating System Windows 10   My Question or Issue  Hi, My wife and I have the family premium account and I was wondering if I was to cancel the family...
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 1 replies
  • 0 likes

The Invite isn't working

PlanPremium FamilyCountryDenmark My Question or IssueA family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a new invite etc. Please help. Thanks.

  • Newbie
  • Plan Premium Family Country Denmark     My Question or Issue A family member I am trying to invite do not receive the invitation e-mail. I have tried resending, cancelled and sent a...
  • Loxer
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 257 Views
  • 1 replies
  • 0 likes