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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75497 Views
  • 32 replies
  • 5 likes
  • 75497 Views
  • 32 replies
  • 5 likes

Superuser Contribution como cambiar el usuario y contraseña a un integrante del grupo familiar

Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, uno de los dos no podría escuchar su lista de reprodu...

  • Newbie
  • Hola. Hemos ingresado como grupo familiar premium, pero uno de los integradores. Con el cual, hay dos integrantes con el mismo perfil y por ende ambos están conectados desde el correo electrónico, un...
  • Katerina
  • Spotify Legend
  • 3383 Views
  • 1 replies
  • 0 likes
  • Familiar
  • 3383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema no Plano Familiar

Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano.Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado.Estou pagando por um serviço que não estou recebendo......

  • Casual Listener
  • Cadastrei num Plano Familiar e de repente minha família foi exlcuída do Plano. Ao tentar cadastra-los de volta, o cadastro individual de cada um foi negado. Estou pagando por um serviço que não est...
  • Bittencourt
  • Spotify Star
  • 226 Views
  • 3 replies
  • 1 likes
  • family
  • 226 Views
  • 3 replies
  • 1 likes

Superuser Contribution Since days I can not pay the abo whether the mastercard is freshly loaded. I have kept to the hilfan

PlanFamily premiumCountry SwitzerlandDevice(iPhone 7Operating System(iOS 10, My Question or Issue

  • Casual Listener
  • Plan Family premium Country  Switzerland Device (iPhone 7 Operating System (iOS 10,   My Question or Issue  
  • Guido
  • Spotify Legend
  • 168 Views
  • 2 replies
  • 0 likes
  • family
  • 168 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Who is Family Member 1294894?

My daughter is using 2 of my 5 family accounts. I need to remove one of them but when she looks at her account in her app it only shows a number. How do I cross reference that number back to which is the active account in my master log in? If I were ...

  • Music Fan
  • My daughter is using 2 of my 5 family accounts.  I need to remove one of them but when she looks at her account in her app it only shows a number.  How do I cross reference that number b...
  • Guido
  • Spotify Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • FamilyMemberNumber
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédito en RD, es posible pagar con dicha tarjeta?. Desde ya agr...

  • Newbie
  •   Buenas tardes, en Chile tenia cuenta premiun, ahora vivo en República Dominicana y quiero contratar plan familiar pero deseo pagar con la tarjeta de Chile ya que aún no tengo tarjeta de crédi...
  • Guido
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • family
  • 190 Views
  • 1 replies
  • 0 likes

Cannot get Spotify family e-mails to send

Premium familyAustraliaSending from Samsung s7Android oreo Cannot send the email to family members. Have tried many times. Have tried other alternate email addresses. Please help or refund my money.

  • Casual Listener
  • Premium family Australia Sending from Samsung s7 Android oreo   Cannot send the email to family members. Have tried many times.  Have tried other alternate email addresses.   P...
  • Billy-J
  • Spotify Star
  • 290 Views
  • 6 replies
  • 0 likes
  • family
  • 290 Views
  • 6 replies
  • 0 likes

Superuser Contribution Google Home Mini promo

I just signed up to family share plan that includes the Google Home mini for $.99Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is needed to purchase the Google home mini via the Google web...

  • Casual Listener
  • I just signed up to family share plan that includes the Google Home mini for $.99 Its been a couple of hours now and I have not received the email from Spotify with the link/promo code that is n...
  • blade02892
  • Casual Listener
  • 2600 Views
  • 12 replies
  • 0 likes
  • family
  • 2600 Views
  • 12 replies
  • 0 likes

Cancelled account, but cant change family address

Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account until the old account expires, in a whole month? I mu...

  • Newbie
  • Hi, after some reading I understand you have to cancel the family account to change the address associated, I tried this, even though I had just signed up, I found I could not create a new account u...
  • Billy-J
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • address
    Cancel
    family
  • 249 Views
  • 1 replies
  • 0 likes

Wrong name on my account

Me and my gf just moved in together. I changed adress. She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name. It's my Spotify account and my email and she got nothing to do with it. My X and I u...

  • Visitor
  • Me and my gf just moved in together. I changed adress.    She invites me to the familyaccount but when we look at the list it is not my name but my ex girlfriends name.    I...
  • Billy-J
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • family
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! address for family account with facebook sign up? HELP :(

PlanPremium FAMILYCountryIRELAND My Question or IssueHi what address do i use when ive started family i signed up with facebook and live in new house now,plus my papypal address is linked to new home?my family members are being promted for an address...

  • Casual Listener
  • Plan Premium FAMILY Country IRELAND       My Question or Issue Hi what address do i use when ive started family i signed up with facebook and live in new house now,plus my p...
  • Reidyp1983
  • Casual Listener
  • 795 Views
  • 2 replies
  • 0 likes
  • family
  • 795 Views
  • 2 replies
  • 0 likes

Family Premium in Qatar

Hi, I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I checked there is only option for Premium, but not family, is Family ...

  • Newbie
  • Hi,   I'm glad now that Spotify (Premium) is available in Qatar, I've used Family Premium before in Malaysia, I was wondering if I can transfer everything (family premium to Qatar). I c...
  • Maxim
  • Spotify Star
  • 889 Views
  • 1 replies
  • 0 likes
  • family premium
  • 889 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged for family subscription but is not working

PlanPremiumCountry GreeceDevice(Samsung Galaxy j3)Operating System( Android .) My Question or IssueI had premium account and I upgraded to premium family. I have been charged 83 euros but I don't have family! The transaction id is 995704060695107 I h...

  • Newbie
  • Plan Premium Country  Greece Device (Samsung Galaxy j3) Operating System ( Android .)   My Question or Issue I had premium account and I upgraded to premium family. I have been c...
  • Peter
  • Spotify Legend
  • 223 Views
  • 2 replies
  • 0 likes
  • 223 Views
  • 2 replies
  • 0 likes

Re: Family Members removed from main account

I have exactly the same problem. All three of my childrens family premium should dere removed yesterday. All payments paid on time. I have had no emails from Spotify informing me of any problems or pending cancellation. Very frustrated. Kids worried ...

  • Newbie
  • I have exactly the same problem.  All three of my childrens family premium should dere removed yesterday.  All payments paid on time. I have had no emails from Spotify informing me of any p...
  • Peter
  • Spotify Legend
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Can't Redeem Free Google Home Mini

Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to make sure we will in fact be receiving one

  • Casual Listener
  • Just upgraded from Premium to Family Premium. But once taken to Google to redeem offer for Google Home Mini they are all out of stock... any suggestions would be greatly appreciated, just trying to m...
  • Peter
  • Spotify Legend
  • 698 Views
  • 3 replies
  • 5 likes
  • 698 Views
  • 3 replies
  • 5 likes

Superuser Contribution Auto-upgraded and charged?

I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device. I have no family living here, and have not been in Spotify in the last bit, so I would never have upgraded to a plan...

  • Newbie
  •   I awoke to confirmation emails that I was upgraded to Family and charged an extra $5 for the month... and offered some Google device.  I have no family living here, and have not been i...
  • Peter
  • Spotify Legend
  • 397 Views
  • 3 replies
  • 0 likes
  • family
  • 397 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify family premium problem

PlanPremium familyCountry PolandDeviceiPhone X, PC’s, S9+, IphonesOperating SystemIOS 12, Windows 10, newest android My Question or Issue hello, everytime i renewing family subscription, Every member gets kicked, localisations /addres are confirmed o...

  • Casual Listener
  •   Plan Premium family Country  Poland Device iPhone X, PC’s, S9+, Iphones Operating System IOS 12, Windows 10, newest android   My Question or Issue  hello, everytime i...
  • Peter
  • Spotify Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • family
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry ItalyDeviceIphone7Operating System(iOS 10 My Question or Issue Ho attivato un abbonamento premium family e vorrei...

  • Casual Listener
  • ...0   My Question or Issue  Ho attivato un abbonamento premium family e vorrei condividerlo con i miei coinquilini però dopo aver mandato loro l’invito non li fa accedere dicendo che l...
  • Peter
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • family
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Casting dropouts issues, Spotify family alternatives

We have basically had it with the casting dropouts on Spotify, weeks now of not being able to cast one song with out dropouts.All software is up to date, strong WiFi, devices within metres of each other. Constant dropouts. Zero help from Spotify bar ...

  • Music Fan
  • ...ach other. Constant dropouts.  Zero help from Spotify bar us helping each other.   Cancelling Spotify, what alternative has the same type of family accounts?   Plan Family premium C...
  • Peter
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Casting
    Dropping
    intermittently
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan invites say I'm someone else

Plan: PremiumCountry: USA My Question or Issue:When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says "Zach invited you to his account." My name is not Zach. How can I fix this?

  • Casual Listener
  • Plan: Premium Country: USA     My Question or Issue: When I send an invite to a family member to the premium plan owned by me, the email generated and sent to them says  "Z...
  • Peter
  • Spotify Legend
  • 371 Views
  • 4 replies
  • 0 likes
  • family
  • 371 Views
  • 4 replies
  • 0 likes

Superuser Contribution Puedo pagar spotify premium familiar anual

PremiumCountryCosta Rica DeviceSamsung J7 ProOperating SystemAndroid 8.1.0 My Question or Issue Me gustaría pagar mi suscripción anual este fin de año y me quiero saber como hacerlo y si me pueden hacer un descuento al pagar anualmente.

  • Newbie
  • Premium Country Costa Rica  Device Samsung J7 Pro Operating System Android 8.1.0   My Question or Issue  Me gustaría pagar mi suscripción anual este fin de año y me quiero sab...
  • Peter
  • Spotify Legend
  • 8834 Views
  • 1 replies
  • 0 likes
  • family
  • 8834 Views
  • 1 replies
  • 0 likes

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