Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20200 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179163 Views
32 replies
9 likes
en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
Moderator
189 Views
1 replies
0 likes
Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...
Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...
Moderator
212 Views
1 replies
0 likes
I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...
I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
Spotify Star
809 Views
1 replies
0 likes
Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
Hello I subscribe premium family 2 days ago why i cant add family members? I been trying many times and theres always a problem. Please help me thanks
Moderator
297 Views
1 replies
0 likes
as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.
as mentioned, my daughter's account is correctly registered on my family plan , when logging in on her account, it doesn't show and says she has the free subscription.
Moderator
261 Views
1 replies
0 likes
Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec
Everytime i try to activate the plan it brings me back to the premium options and says it's not available in Quebec
Moderator
232 Views
1 replies
0 likes
הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?
הבת זוג שלי רכשה חבילת פרימיום זוגית, כבר נכנסה לתוקף ולא מצליחה לצרף אותי מה ניתן לעשות בבקשה?
Moderator
140 Views
1 replies
0 likes
Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não foi realizado" solicitando que se renove a assinatur...
Somos em 6 usuários do Spotify Premium Plano Família. Todos conseguem acessar e usar os serviços do plano normalmente, menos eu. Quando acesso pelo app, aparece a mensagem "Seu último pagamento não f...
Moderator
215 Views
1 replies
0 likes
ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschien te maken met haar apple telefoon?
ik heb meerder keren een uitnodiging gestuurd, ze volgt de stappen door de uitnodiging, voert haar eigen gebruikersnaam en wachtwoord in maar komt telkens weer op mijn account uit, heeft dit misschie...
Moderator
225 Views
1 replies
0 likes
No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó.Espero no sea para cobrar más.
No puedo hacer funciones básicas como aleatorizar una lista Mi plan es familiar premium y no sé qué pasó. Espero no sea para cobrar más.
Moderator
187 Views
1 replies
0 likes
I have paid for Spotify Family but Family cannot join
I have paid for Spotify Family but Family cannot join
Moderator
185 Views
1 replies
0 likes
I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right address. Please help I am going to cry
I'm trying to connect my mom's Spotify to our Family account but it keeps saying that she's in the wrong country, even though we are ALL at home right now as I am trying and I am using the right a...
Spotify Star
178 Views
1 replies
0 likes
I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I include my kids (=family)?
I have Spotify premium family subscription (based in Austria) but I am unable to register my three childern (<13 years) for their own accounts. Spotify Kids is not avaliable in Austria. How can I...
Spotify Star
1279 Views
1 replies
2 likes
We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin. Does anyone know how can I do this?
We've been using Family Plan with my cousins for almost a year now and I am the Plan Manager. Now, I want to opt out of the Family Plan and just want to transfer the Plan Manager to one of my cousin....
Spotify Star
3162 Views
1 replies
0 likes
Two days ago i changed my account from premium individual to premium familyand got the confirmationthen I try to verifiy the adress and invite my family as i wrote in your description. Unfortunately its not possibly to open the site. The site is sear...
Two days ago i changed my account from premium individual to premium family and got the confirmation then I try to verifiy the adress and invite my family as i wrote in your description. U...
Spotify Star
428 Views
5 replies
0 likes
We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?
We have a premium family plan, but my daughters account and mine are linked so we can't listen at the same time. How do i fix that?
Not applicable
330 Views
2 replies
0 likes
PlanFamily PremiumCountryUnited StatesDeviceIphone XR/Operating Systemios/android My Question or IssueI sent my sister an invite and she had troubles accepting the invite because it said the addresses didn't match. I checked and double checked and th...
Plan Family Premium Country United States Device Iphone XR/ Operating System ios/android My Question or Issue I sent my sister an invite and she had troubles accepting the invite b...
Moderator
774 Views
7 replies
1 likes
PlanPremium familyCountryUSADeviceIPhone 12Operating SystemIOS My Question or IssueMy daughter has her own account on our family premium plan. When she attempts to play music through her google home, it plays her music but uses my account. How can I ...
Plan Premium family Country USA Device IPhone 12 Operating System IOS My Question or Issue My daughter has her own account on our family premium plan. When she attempts to p...
Moderator
227 Views
1 replies
0 likes
Plan family premium Country Mexico Device IPhone 11Operating System iOS 16.1.2 My Question or IssueI downloaded my music, I have been using Spotify for 4 years already, some days ago I started having problems with the app, because even when I downloa...
Plan family premium Country Mexico Device IPhone 11 Operating System iOS 16.1.2 My Question or Issue I downloaded my music, I have been using Spotify for 4 years a...
Moderator
284 Views
1 replies
0 likes
PlanPremiumCountryUKDevicePixel 5Operating SystemAndroid 13 My Question or IssueI'm having an issue where content marked as explicit in a shared playlist appears in Spotify Kids, but the track can't be played. All other tracks play as normal.
Plan Premium Country UK Device Pixel 5 Operating System Android 13 My Question or Issue I'm having an issue where content marked as explicit in a shared playlist appears in Spotify K...
Moderator
1385 Views
3 replies
0 likes
