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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136611 Views
  • 32 replies
  • 8 likes
  • 136611 Views
  • 32 replies
  • 8 likes

Superuser Contribution Ads in podcasts when using premium

I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played as separate entities (see picture). I have tried lo...

  • Casual Listener
  • I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played ...
  • Katerina
  • Spotify Legend
  • 429 Views
  • 1 replies
  • 1 likes
  • 429 Views
  • 1 replies
  • 1 likes

Superuser Contribution Random Songs in Playlist

PlanFamily PremiumDeviceAndroid MobileOperating SystemAndroid Oreo My Question or IssueI have a specific playlist and at times Spotify throws in a song that I did not add. How do I prevent this and ONLY play the songs on my list? Very frustrating whe...

  • Casual Listener
  • Plan Family Premium Device Android Mobile Operating System Android Oreo   My Question or Issue I have a specific playlist and at times Spotify throws in a song that I did not add.&n...
  • Elena
  • Moderator
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Switching from a shared account to a family premium account

PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...

  • Newbie
  • ...e are using a family subscription, so i logged in with my old personal account. Is there any way to transfer the music preferences and playlists to the other account?
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 387 Views
  • 1 replies
  • 0 likes

You can only change your family account once a year?

i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?

  • Visitor
  • i left my family account and i get this error when i try to join back i get this error which is understandable, but how do i know when the 12 months are over?  
  • Maxim
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 531 Views
  • 1 replies
  • 0 likes

problem with the new family plan policy

Plan/Premium FamilyCountry Pamama Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLast month by mistake I subscribed to the family plant but in my girlfriend's accou...

  • Casual Listener
  • Plan /Premium Family Country Pamama   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • leonciopardo
  • Casual Listener
  • 432 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 432 Views
  • 2 replies
  • 1 likes

Play on two devices at same time

PlanPremium FamilyCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI just bought premium Family. My 2 teens share the same account. If they BOTH want to li...

  • Newbie
  • Plan Premium Family Country USA   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Maxim
  • Spotify Star
  • 380 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 380 Views
  • 1 replies
  • 1 likes

Can't Enter Credit Card Info

PlanFree/PremiumCountryPhilippinesDeviceSamsung Galaxy J4+Operating SystemAndroid 9My Question or IssueI wanted to pay for premium Family however it won't let me enter my credit card details because when I tap on the credit/debit option it only takes...

  • Visitor
  • Plan Free/Premium Country Philippines Device Samsung Galaxy J4+ Operating System Android 9 My Question or Issue I wanted to pay for premium Family however it won't let me enter my credit c...
  • OneByBoo
  • Roadie
  • 438 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 438 Views
  • 3 replies
  • 0 likes

Nao consigo atualizar forma de pagamento

PlanPremium familiaCountryBRASILDeviceSamsung galaxy S10 Plus Operating SystemAndroid 10 My Question or IssueNao consigo atualizad a forma de pagamento, a página simplesmente não carrega, já ate cancelei meu plano premium e mesmo assim, tentando abri...

  • Casual Listener
  • Plan Premium familia Country BRASIL Device Samsung galaxy S10 Plus  Operating System Android 10   My Question or Issue Nao consigo atualizad a forma de pagamento,  a página s...
  • OneByBoo
  • Roadie
  • 462 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 462 Views
  • 1 replies
  • 1 likes

Superuser Contribution Purchased Premium Family but doesn't show up in my account

Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not see the family option under my account details at al...

  • Casual Listener
  • Hi, I have an account from India and I had a single member plan but now I upgraded to premium family by using a 6 months pre paid options (I have made the payment and got the invoice), but I do not s...
  • Alex
  • Spotify Legend
  • 1462 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1462 Views
  • 6 replies
  • 0 likes

Solved!! Two Addresses

Hi, We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up with both. How can I do this?Thank you very much for your hel...

  • Visitor
  • Hi,   We're in a quarantine pod with my in-laws. We spend half of the month at our home and half of the month at their home. Effectively I have two addresses and want to have accounts set up w...
  • Billy-J
  • Spotify Star
  • 577 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 577 Views
  • 1 replies
  • 1 likes

Using Family account during extend time overseas

We’ve had a family account in the US for a while, but now all 4 of us have moved to Australia for a year. So our new address is in Australia (and I updated it in the family app settings), we all live in the same house, but my credit cards are still f...

  • Visitor
  • We’ve had a family account in the US for a while, but now all 4 of us have moved to Australia for a year. So our new address is in Australia (and I updated it in the family app settings), we all l...
  • Maxim
  • Spotify Star
  • 439 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 439 Views
  • 1 replies
  • 1 likes

Superuser Contribution Fail to start subscription for two - payment doesn't work

Hello! I want to start my subscription but I can't pay due to error (something went wrong). See screenshot.I tried many cards and many times but nothing hapiened. Could you help? PlanPremium for twoCountryRussiaDeviceBrowser

  • Visitor
  • Hello!   I want to start my subscription but I can't pay due to error (something went wrong). See screenshot. I tried many cards and many times but nothing hapiened.   Could you help? ...
  • Ivan
  • Spotify Legend
  • 512 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 512 Views
  • 1 replies
  • 2 likes

Superuser Contribution Afspeellijsten overzetten Premium to Family

Hallo, We hebben een spotify premium account via KPN. We gaan weg bij KPN en willen dus op het moment van overstappen over gaan van premium naar Spotify Family.In het premium account is voor ieder persoon een mapje gemaakt met daarin persoonlijke afs...

  • Casual Listener
  • Hallo,    We hebben een spotify premium account via KPN. We gaan weg bij KPN en willen dus op het moment van overstappen over gaan van premium naar Spotify Family. In het premium a...
  • Mario
  • Spotify Legend
  • 16004 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 16004 Views
  • 3 replies
  • 0 likes

Won’t let family join

When my daughters try to connect to my premium family account they get a message saying... You can’t join this plan.You can join someone else’s premium plan only once every 12 months. The only plan they had previously was the free trial of family I h...

  • Visitor
  • When my daughters try to connect to my premium family account they get a message saying...  You can’t join this plan. You can join someone else’s premium plan only once every 12 months.&n...
  • Billy-J
  • Spotify Star
  • 912 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 912 Views
  • 1 replies
  • 0 likes

Google Assistant claiming I'm not Premium

PlanFamily PremiumCountryUSADeviceGoogle Pixel 4 XLOperating SystemAndroid 11 My Question or IssueI ask Google Assistant to play a specific song on Spotify and she comes back with "This feature is only for Premium Subscribers" yet that's exactly what...

  • Casual Listener
  • Plan Family Premium Country USA Device Google Pixel 4 XL Operating System Android 11   My Question or Issue I ask Google Assistant to play a specific song on Spotify and she comes b...
  • jennypallister
  • Music Fan
  • 629 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 629 Views
  • 1 replies
  • 0 likes

Why cant I join another family plan.

I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have all my playlists and liked songs and its linked to my f...

  • Visitor
  • I need help can someone on spotify remove the joining once in 12 months. Im trying to join another family plan but spotify wont let me. I do not want to create another account to do this. I have a...
  • Maxim
  • Spotify Star
  • 862 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 862 Views
  • 1 replies
  • 0 likes

I have a premium account - how do I upgrade to family?

PlanPremiumCountryUS Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country US   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 680 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 680 Views
  • 1 replies
  • 0 likes

Subscripción premium y familiar

PlanPremium FamiliarCountryEspañaDeviceiPhone 6Operating SystemiOS 12.4.5 My Question or IssueNos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. Tras la prueba decidimos contratar el Plan familiar, ya que nos salía más a cuenta a...

  • Casual Listener
  •   Plan Premium Familiar Country España Device iPhone 6 Operating System iOS 12.4.5   My Question or Issue Nos apuntamos a la prueba de 3 meses Premium por 0,99€ en mayo de 2019. ...
  • OneByBoo
  • Roadie
  • 497 Views
  • 3 replies
  • 0 likes
  • 497 Views
  • 3 replies
  • 0 likes

Cant join Spotify family

PlanFreeCountryUnited StatesDevice(iPhone Xs)Operating System(iOS 14) My Question or IssueWe missed a payment so we went to start it again on the same account but for some reason none of the accounts synced backup. When I sent the link to my brother ...

  • Newbie
  • ...eason none of the accounts synced backup. When I sent the link to my brother it said he could not join because he joined one within the last 12 months I need this fixed. The account that has the family...
  • Billy-J
  • Spotify Star
  • 390 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 1 likes