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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 81107 Views
  • 32 replies
  • 5 likes
  • 81107 Views
  • 32 replies
  • 5 likes

Family Subscription

I was going to purchase a yearlong Family Membership as our 'family gift' this year -- but it looks like I can't pay for a year in advance or purchase a gift card to use to pay the balance for the year, is that correct?

  • Newbie
  • I was going to purchase a yearlong Family Membership as our 'family gift' this year -- but it looks like I can't pay for a year in advance or purchase a gift card to use to pay the balance for the y...
  • Billy-J
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • family
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problems

Plan Premium Country Lithuania My Question Hello so i paied for familly year account but after nine month money counts for you 10,99 as monthly payment i don't understand why it does. payment as i understand was for one year- 12 months not for nine.....

  • Newbie
  •  Plan Premium Country Lithuania  My Question    Hello so i paied for familly year account but after nine month money counts for you 10,99 as monthly payment i don't unde...
  • Katerina
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

Premium 3 Months and FamilyPremium/ PH Device(Xiaomi Redmi Note 5AI)Operating System(Android Oreo.) My Question or Issue My Premium Family Account can invite but no one recieves any email or premium family invites?

  • Visitor
  • Premium 3 Months and Family Premium/ PH   Device (Xiaomi Redmi Note 5AI) Operating System (Android Oreo.)   My Question or Issue  My Premium Family Account can invite b...
  • Katerina
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • family
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family - received no invitation

Hi! My dad made Spotify Family and sent an invitation to all our family members (total, incl. him 6 persons). Everyone received a e-mail except of me. We tried to delete and resent the invitation, searched in my unwanted inbox etc. we tried everythin...

  • Newbie
  •   Hi!   My dad made Spotify Family and sent an invitation to all our family members (total, incl. him 6 persons). Everyone received a e-mail except of me. We tried to delete and resent t...
  • Katerina
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 1 likes
  • family
  • 161 Views
  • 1 replies
  • 1 likes

Superuser Contribution Revisiting old subject that was never resolved...

Back in June I tried to get my family to join my family plan. The issue was when I went to add my daughter and wife to my plan (they already had individual free accounts). They received the invitations but when they accepted it they were added to ano...

  • Regular
  • Back in June I tried to get my family to join my family plan.   The issue was   when I went to add my daughter and wife to my plan (they already had individual free accounts).&n...
  • Guido
  • Spotify Legend
  • 308 Views
  • 4 replies
  • 0 likes
  • Family Plan invite
  • 308 Views
  • 4 replies
  • 0 likes

Superuser Contribution Only Premium Family - renewal

PlanPremiumCountry SingaporeDeviceiPhone and GalaxyOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My credit card expired so I went to renew my premium account but it says I can only get a Premium FAMILY account. Why can ...

  • Newbie
  • ...ent to renew my premium account but it says I can only get a Premium FAMILY account. Why can I not just get the Single account?
  • Katerina
  • Spotify Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution 60PHP Charge on an account linked in a Family Premium Plan

Plan Premium/Family Premium Country Philippines Device iPhone 8 My Question or Issue Hello. I am wondering if someone else is experiencing this. I am the family head for this group and one of my members was charged with 60PHP. I did a live chat with ...

Spotify.JPG
  • Newbie
  • Plan Premium/Family Premium Country Philippines Device iPhone 8   My Question or Issue Hello. I am wondering if someone else is experiencing this. I am the family head for this g...
  • Katerina
  • Spotify Legend
  • 698 Views
  • 1 replies
  • 0 likes
  • card
    charged for services not rendered
    charges
    family
    Other
    Premium
  • 698 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Details for Owner of Premium for Family

PlanPremium for FamilyCountryUSADeviceMultipleOperating SystemMultiple My Question or Issue When originally creating a Premium for Family Account, it asks you to create a 'core' account that your invitees will recognize. I wasnt paying attention and ...

  • Newbie
  • Plan Premium for Family Country USA Device Multiple Operating System Multiple   My Question or Issue  When originally creating a Premium for Family Account, it asks you to c...
  • Katerina
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • family
    Premium family
  • 255 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Restock of Google Homes

PlanFree/PremiumCountry Operating System My Question or Issue Seeing as only the coral color for the google home deal is left, but the family deal lasts until the end of December, will there be an eventual restock of the other two colors?

  • Newbie
  • Plan Free/Premium Country     Operating System     My Question or Issue  Seeing as only the coral color for the google home deal is left, but the family deal lasts u...
  • Peter
  • Spotify Legend
  • 3135 Views
  • 5 replies
  • 0 likes
  • family
    Google Home Mini
  • 3135 Views
  • 5 replies
  • 0 likes

Can members listen to Spotify simultaneously on different devices under a Family Plan?

I understand that each member needs an individual Spotify account - presumably this can be the free version and not Premium? If so, once subscribed to the Family account, can each individual listen simulatneously to their own content? Also, is there ...

  • Visitor
  •   I understand that each member needs an individual Spotify account - presumably this can be the free version and not Premium?   If so, once subscribed to the Family account, can each i...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • family
  • 165 Views
  • 1 replies
  • 0 likes

Google Home mini for Premium for Family

I singed up but never recieved my Google Home Mini. I am confused as to why I never recieved this and worried I can no longer take advantage of this offer.

  • Casual Listener
  • I singed up but never recieved my Google Home Mini. I am confused as to why I never recieved this and worried I can no longer take advantage of this offer. 
  • Jose_M
  • Spotify Star
  • 334 Views
  • 5 replies
  • 1 likes
  • 334 Views
  • 5 replies
  • 1 likes

Not able to join family premium

So I was on our family premium, then spotify removed me and I have no idea. Got my sister to send me the invitation link but every time I add in my name and address, I keep getting oops something is wrong message. HELP!

  • Casual Listener
  • So I was on our family premium, then spotify removed me and I have no idea. Got my sister to send me the invitation link but every time I add in my name and address, I keep getting oops something i...
  • Luke
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Premium for family free one month trial?

My Question or Issue Hello, Is Premium for family free one month trial still on??

  • Newbie
  •       My Question or Issue  Hello, Is Premium for family free one month trial still on??
  • Maxim
  • Spotify Star
  • 925 Views
  • 1 replies
  • 0 likes
  • family
  • 925 Views
  • 1 replies
  • 0 likes

Google Home Mini order canceled. How can I retry

PlanFamillyCountryUS Hi there. I am a Spotify Familly member since 2016 and glad I can receive Home Mini as a present from Spotify.I did order it via Google but they did not ship my order and canceled it later that day... (Probably because I was usin...

  • Casual Listener
  • Plan Familly Country US   Hi there. I am a Spotify Familly member since 2016 and glad I can receive Home Mini as a present from Spotify. I did order it via Google but they did not ship&nbs...
  • Foxpunk
  • Casual Listener
  • 7871 Views
  • 11 replies
  • 1 likes
  • 7871 Views
  • 11 replies
  • 1 likes

Annual Report Top Songs

Hey! So this may sound silly, but the main reason I purchased family premium today is because my dad and I share an account currently, and that really messed up my annual report of my favorite artists and top 100 songs. This is always something I loo...

  • Casual Listener
  • Hey! So this may sound silly, but the main reason I purchased family premium today is because my dad and I share an account currently, and that really messed up my annual report of my favorite a...
  • Bethany_Dawn
  • Community Legend
  • 846 Views
  • 1 replies
  • 0 likes
  • family
  • 846 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Why We Can't Listening on TV?

PlanPremiumCountry New ZealandDeviceiPhone Macbook Pro AndroidOperating System(iOS 11, Android 7 Nougat, Mac OS) My Question or IssueAll our devices are connect to the same wi-fi network. We can't see the TV listed as an available device to listening...

  • Casual Listener
  • Plan Premium Country  New Zealand Device iPhone Macbook Pro Android Operating System (iOS 11, Android 7 Nougat, Mac OS)   My Question or Issue All our devices are connect to the s...
  • Jose_M
  • Spotify Star
  • 1080 Views
  • 7 replies
  • 0 likes
  • family
  • 1080 Views
  • 7 replies
  • 0 likes

Superuser Contribution family membership

Merhaba ben bir arkadaşın aile üyeliğine katılıyorum ama iptal etmeye çalıştığımda üyelikten çıkmak istiyorum , "iptal edilecek" diyor ama iptal etmiyor..Lütfen bana yardım et .

  • Casual Listener
  • Merhaba ben bir arkadaşın aile üyeliğine katılıyorum ama iptal etmeye çalıştığımda üyelikten çıkmak istiyorum , "iptal edilecek" diyor ama iptal etmiyor.. Lütfen bana yardı...
  • Guido
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • family
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini for Premium for Family plan owners

I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? (Title updated and thread moved by a Rock Star - original post lin...

  • Casual Listener
  • I just signed up for the premium family plan from this link https://www.spotify.com/family/ from the Spotify newsroom, when should I hear from Spotify about the Google Home mini gift? &n...
  • Jose_M
  • Spotify Star
  • 2184 Views
  • 9 replies
  • 4 likes
  • All Platforms
    Subscription
  • 2184 Views
  • 9 replies
  • 4 likes

Superuser Contribution Suscrpcion primium no funciona

cuento con una cuenta familiar priumium pero no me da ninguna de las opciones de primium y ya esta pagado

  • Newbie
  • cuento con una cuenta familiar priumium pero no me da ninguna de las opciones de primium y ya esta pagado 
  • Daisy
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • 349 Views
  • 1 replies
  • 0 likes