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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140516 Views
  • 32 replies
  • 8 likes
  • 140516 Views
  • 32 replies
  • 8 likes

Son did not confirm address on time and lost access to Family - any work around?

My son failed to confirm his address and got removed from Family plan.He is 14 and obviously lives with us. I doubt he even reads e-mails (long story, and nto for sharing here).So, when I tried to invite him I got message that he can join back in 12 ...

  • Visitor
  • My son failed to confirm his address and got removed from Family plan. He is 14 and obviously lives with us. I doubt he even reads e-mails (long story, and nto for sharing here). So, when I tried t...
  • Billy-J
  • Spotify Star
  • 676 Views
  • 1 replies
  • 2 likes
  • Premium for Family
  • 676 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution Family members cannot join "Premium Family" in Kosovo due to lack of IP location

Hello, I'm located in Kosovo and just signed up for "Premium Family" with my existing account, with my own credit card, and my personal account automatically detected Country/Region as Kosovo so Premium works for me, however my family members cannot ...

  • Casual Listener
  • Hello, I'm located in Kosovo and just signed up for "Premium Family" with my existing account, with my own credit card, and my personal account automatically detected Country/Region as Kosovo so P...
  • Eni
  • Moderator
  • 629 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 629 Views
  • 3 replies
  • 0 likes

Superuser Contribution Discount Family Subscriptions!

Bonsoir.j'ai payé pour avoir spotify family.Le problème, c'est que quand j'écoute une musique, c'est le téléphone d'une autre personne de ma famille qui va faire la musique.Je voudrais savoir comment ecouter de la musique sans qu'elle ne s'affiche su...

  • Newbie
  • Bonsoir. j'ai payé pour avoir spotify family. Le problème, c'est que quand j'écoute une musique, c'est le téléphone d'une autre personne de ma famille qui va faire la musique. Je voudrais savoir c...
  • Novy
  • Moderator
  • 765 Views
  • 7 replies
  • 1 likes
  • 765 Views
  • 7 replies
  • 1 likes

Spotify Family address

I have a Spotify family account that I’ve had for years. My address was set to my flat number, building name, street, city, country, postcode. When trying to add a family member today it would not accept the identical address (other family members ha...

  • Newbie
  • I have a Spotify family account that I’ve had for years. My address was set to my flat number, building name, street, city, country, postcode.   When trying to add a family member today it w...
  • Hubo
  • Community Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • 494 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Premium Family, "Manage Family" tab not loading

PlanPremium Family (Pre-paid) CountryINDIA DeviceComputer, Redmi MI 9T Pro, iPhone 6 Operating SystemWindows 10, Android 10, iOS 13My Question or Issue:I recently purchased the Premium Family plan for Spotify. But after the purchase I couldn't find t...

  • Newbie
  • Plan Premium Family (Pre-paid)   Country INDIA   Device Computer, Redmi MI 9T Pro, iPhone 6   Operating System Windows 10, Android 10, iOS 13 My Question or Issue: I r...
  • Jeremy
  • Spotify Legend
  • 1119 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 1119 Views
  • 3 replies
  • 2 likes

Solved!! Considering upgrade to Family. Can I designate different family members to different Echo devices?

Primary motivation to upgrade to family is to set parental permissions for kids (ages 9 and 11).Will I then be able to match each of our 3 Echo devices in the home with different family member accounts?Thanks.

  • Regular
  • Primary motivation to upgrade to family is to set parental permissions for kids (ages 9 and 11). Will I then be able to match each of our 3 Echo devices in the home with different family member a...
  • Billy-J
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids - what music is included in Audio for Older Kids?

I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13. Therefore considering switching to Spotify Family and in particular Spotify Kids - however, a little worried ...

  • Newbie
  • I am a long-time Google Play Music user and really disappointed that I cannot setup a YouTube Music account for my daughter who is under 13.   Therefore considering switching to Spotify Family...
  • Ver
  • Spotify Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 650 Views
  • 1 replies
  • 0 likes

Family plan playlists

I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas?

  • Regular
  • I've signed up for family plan but my son's playlist has disappeared. It does not seem to have transferred over. Where did it go? Hundreds of songs tagged now vanished. Any ideas? 
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment method

PlanFreeCountryMalaysiaDeviceiPhone 7My Question or IssueWhen I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment version but when I change my spotify country to another country, s...

  • Casual Listener
  • Plan Free Country Malaysia Device iPhone 7 My Question or Issue When I try to pay for the family plan subscribtion with the credit/debit option, it keeps redirecting me to the mobile payment v...
  • Ivan
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kids shared playlists new feature (jan 2021)

I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan. Yet when I follow the instructions in the email and in the support article I cant find the abil...

  • Newbie
  • I received an email from Spotify today (1/11/2021) indicating there is a new shared playlist feature for the Spotify kids app for the premium family plan.  Yet when I follow the instructions i...
  • CarlosE
  • Moderator
  • 632 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 632 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member can't log into account on new device

PlanPremium FamilyCountryUKDeviceHuawei My Question or IssueMy daughter is logged into Spotify on her phone but can't log into her account on a new laptop. It states her user name is unknown. However i've checked her phone and the user name and passw...

  • Casual Listener
  • Plan Premium Family Country UK Device Huawei   My Question or Issue My daughter is logged into Spotify on her phone but can't log into her account on a new laptop.  It states her u...
  • helenpea
  • Casual Listener
  • 2836 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 2836 Views
  • 6 replies
  • 0 likes

cant join premium family

Planfree/PremiumCountryunited kingdom Device iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan free/Premium Country united kingdom  Device  iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect to Amazon Echo issues

PlanPremium FamilyCountryUSADeviceSamsung Galaxy 9 and 9+Operating SystemAndroid My Question or Issue We have a Family Premium account, I am the Plan Manager, my wife is a Plan member. We have many Amazon Echo/Echo Dots throughout the house. She is s...

  • Visitor
  • Plan Premium Family Country USA Device Samsung Galaxy 9 and 9+ Operating System Android   My Question or Issue   We have a Family Premium account, I am the Plan Manager, my w...
  • Mihail
  • Spotify Legend
  • 1120 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1120 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Use Premium Gift Card for Family Plan?

PlanPremium Gift CardCountryUSA Device(iPhone Operating System(iOS 10) My Question or IssueMy wife bought a six month Spotify Premium Gift card for the kids to open at Christmas. I've opened an account, but I don't see the "invite family" button on t...

  • Newbie
  • ...pen at Christmas.  I've opened an account, but I don't see the "invite family" button on the left in the account screen.  
  • Infinityplays
  • Newbie
  • 36282 Views
  • 9 replies
  • 3 likes
  • 36282 Views
  • 9 replies
  • 3 likes

[Premium user]Why can’t I fully listen to a album or playlist ?

Hello,I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue. This was not happening before, and I don't understand why it started today.Again, I'm a premiu...

  • Visitor
  • Hello, I'm a premium user[Family], and I can't listen to an album or playlist without it changing to a different, random song that is NOT even on the queue.   This was not happening before, a...
  • Billy-J
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family member got kicked out of family premium suscription

Hi everyone,My wife recently got automatically kicked out of our family premium suscription.I received a mail that told that she did not confirmed the family postal address. But we have checked and rechecked the mail address, she did not received any...

  • Casual Listener
  • Hi everyone, My wife recently got automatically kicked out of our family premium suscription. I received a mail that told that she did not confirmed the family postal address.   But we h...
  • Ivan
  • Spotify Legend
  • 587 Views
  • 2 replies
  • 1 likes
  • 587 Views
  • 2 replies
  • 1 likes

Superuser Contribution A family member does not see shared playlists

Hello, we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any idea what we can do?Thanks and best regardsFrank Plan: Family-P...

  • Casual Listener
  • Hello,   we have a family account. Unfortunately, our son can´t see our playlists and we can´t see his, even though we shared the playlists. We also follow each other. Does anyone have any i...
  • Eni
  • Moderator
  • 651 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Restricted music

PlanPremiumCountryGermanyOperating System(Android, Windows 10) My Question or IssueI can't listen to 90% of the songs in spotify for some reason almost all my playlists are now restricted at least 90% of their content and I made them all some of them...

  • Visitor
  • ...m part of spotify family and the others have no problem listening to same songs with the same adress  
  • Alex
  • Spotify Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 685 Views
  • 3 replies
  • 0 likes

Superuser Contribution App is crashing after 5 seconds

Plan: PremiumCountry: U.S.ADevice: iPhone 4sOperating System 6.1.3My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older version of Spotify. The app worked great, but then a couple of days ago,...

  • Casual Listener
  •   Plan: Premium Country: U.S.A Device: iPhone 4s Operating System 6.1.3 My Question or Issue - I have been a paying customer for years. I currently have an iPhone 4s that ran an older versi...
  • Ver
  • Spotify Legend
  • 503 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 503 Views
  • 3 replies
  • 0 likes

Superuser Contribution Limited account

Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.

  • Visitor
  • Hello My account got limited a couple of months ago, and I was thinking if there was a way for fixing it other than waiting for another 9 months until I can join another family plan again.
  • Jeremy
  • Spotify Legend
  • 1055 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1055 Views
  • 1 replies
  • 0 likes