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Solved!! "Your addresses didn't match" on the family plan.

I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...

Newbie

leevanbro

Newbie

72613 Views

61 replies

6 likes

Premium for Family
  • 72613 Views
  • 61 replies
  • 6 likes

Solved!! I can’t join our family subscription - can only change once per 12 months

I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?

Newbie

Lrocca

Visitor

88119 Views

70 replies

5 likes

Premium for Family
  • 88119 Views
  • 70 replies
  • 5 likes

Solved!! Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

Music Fan

JohnnyType2

Newbie

69607 Views

36 replies

8 likes

Premium for Family
  • 69607 Views
  • 36 replies
  • 8 likes

Solved!! Family members showing audiobooks locked, even under premium family account

PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...

Newbie

incendras

Newbie

203058 Views

265 replies

33 likes

Premium for Family
  • 203058 Views
  • 265 replies
  • 33 likes

Sonos will override Apple CarPlay

While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.

Visitor

While listening to Spotify on Apple CarPlay. If someone at home runs Spotify thru Sonos then it will change songs on CarPlay while mobile.

kaworu_bloodpaw

Roadie

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

I live in india & i have spotifyduo why cant my sibling use it from london?

I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .

Visitor

I live in India & i have Spotify duo membership why cant my sibling use it from London? I brought it so we can use it .

Bittencourt

Spotify Star

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prevent enabling explicit content

I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the point of that? Does anyone know if this is by design or d...

Newbie

I am the plan manager and am able to turn explicit content off for my family. The issue is that when my family are logged in on their own devices, they are able to turn it back on! What is the p...

Yordan

Moderator

366 Views

1 replies

0 likes

Premium for Family
  • 366 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Other] Change of Address without having to delete account

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

Visitor

Why on earth can't I move house without having to delete my spotify account and create a new one???? This seems antiquated for modern software!!

Yordan

Moderator

387 Views

1 replies

0 likes

Desktop
Other
  • 387 Views
  • 1 replies
  • 0 likes

Switching primary account on Family issues

.PlanPremium FamilyCountryUSADevice(iPhone 11)Operating System(iOS 16.1.2) My Question or IssueSo we switched which account our premium family subscription was paying for the subscription from my wife’s to mine. My wife has accepted my invitation to ...

Visitor

. Plan Premium Family Country USA Device (iPhone 11) Operating System (iOS 16.1.2)   My Question or Issue So we switched which account our premium family subscription was paying for t...

kaworu_bloodpaw

Roadie

357 Views

1 replies

0 likes

Premium for Family
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can use one Spotify Account at the same time on multiple devices!

PlanPremium Family Countrythe NetherlandsDevicePC and Android mobilesOperating SystemPC and Android mobiles My Question or IssueI have a family plan, but this questions focusses on my own personal account. The way Spotify accounts use to work is that...

Casual Listener

Plan Premium Family  Country the Netherlands Device PC and Android mobiles Operating System PC and Android mobiles   My Question or Issue I have a family plan, but this q...

Lyubka

Moderator

4955 Views

5 replies

0 likes

Premium for Family
  • 4955 Views
  • 5 replies
  • 0 likes

Superuser Contribution Family account address verification fails

Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". Not only am I at home at the exact address, I also am on...

Visitor

Trying to add a family member and entering the exact same address, the site falsely says something to the effect of "apparently you are in a different country. Try again, when you are at home". &n...

OscarDC

Moderator

1588 Views

1 replies

1 likes

  • 1588 Views
  • 1 replies
  • 1 likes

Superuser Contribution Play music on google home speaker from a different family spotify acct

We have a google home speaker in my kid's playroom. All our google devices are connected to my (parent) google account because that's necessary for using other google products in our home effectively. However, I'd like that speaker to connect to anot...

Casual Listener

...ffectively. However, I'd like that speaker to connect to another one of our spotify family accounts (my kids') rather than mine so i can listen to music elsewhere on my phone/laptop. Can this be done? Or can I...

lia_bia

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

Superuser Contribution como ver la dirección de mi cuenta

No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen

Visitor

No consigo que una persona de una a mi cuenta premium por que la dirección de google maps esta mal y no se cual puse en el origen

Joan

Moderator

2005 Views

1 replies

0 likes

  • 2005 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile phone app stuck in Downgrade Screen

Hi,I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family Premium plan and I joined it.Now my account is stucked ...

Casual Listener

Hi, I have recently changed my Premium plan, during recent years I was the one account paying for my Family Premium plan. Last month, I desubscribe from the plan and my dad started his own Family P...

Yordan

Moderator

954 Views

1 replies

0 likes

Premium for Family
  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution se alcanzo el limite de dispositivos

me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este

Visitor

me sale que tengo que borrar descargas de otros dispositivos para poder descargar en este

Joan

Moderator

1734 Views

1 replies

0 likes

  • 1734 Views
  • 1 replies
  • 0 likes

Superuser Contribution A mis familiares no les permite conectarse al plan premium familiar

Les salta un aviso que les dice que por 12 meses no se pueden conectar a la cuenta de otro. Pero se están suscribiendo al plan premium familiar

Newbie

Les salta un aviso que les dice que por 12 meses no se pueden conectar a la cuenta de otro. Pero se están suscribiendo al plan premium familiar

Alex

Spotify Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify and iTunes Library on iPhone

Hello everybody,I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library.iTunes runs on my old iMac (2009) El Capitan 10.11.6 and I can see and play all the audio files containe...

Newbie

Hello everybody, I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library. iTunes runs on my old iMac (2009) El Capitan 1...

Lyubka

Moderator

1246 Views

1 replies

0 likes

Premium for Family
  • 1246 Views
  • 1 replies
  • 0 likes

Premium family 403 error

PlanPremiumCountryGreeceDevice(OnePlus Operating System(Android) My Question or IssueI live in Russia, so currently i can't use spotify. But my sister lives in Greece, she created me a new account and invited to join the the family by direct link. Bu...

Visitor

...he created me a new account and invited to join the the family by direct link.    But when i try to open the link (i use vpn as if i were in Greece) the white page opens with a text on the t...

Maxim

Spotify Star

985 Views

1 replies

0 likes

Premium for Family
  • 985 Views
  • 1 replies
  • 0 likes

Solved!! cant join fam plan, “there was a problem. try again later”

i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hours. Why cant i join?

Regular

i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hour...

Jose_M

Spotify Star

1567 Views

8 replies

0 likes

  • 1567 Views
  • 8 replies
  • 0 likes

branches subscription

I need to subscribe for our company that has 10 branches

Visitor

I need to subscribe for our company that has 10 branches

Jose_M

Spotify Star

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Solved!! Can individual members of a family plan keep their previous playlists?

My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/playlists/followers like they had in their individual plan? ...

Visitor

My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/p...

Jose_M

Spotify Star

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

pague 9.99 ayer por el plan premio

actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan

Visitor

actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan

Jose_M

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Why does my wife have to wait up to 12 months for the invitation?

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family plan, I could cancel it as a result of this.

Visitor

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family p...

Billy-J

Spotify Star

323 Views

2 replies

0 likes

  • 323 Views
  • 2 replies
  • 0 likes