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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140313 Views
  • 32 replies
  • 8 likes
  • 140313 Views
  • 32 replies
  • 8 likes

Superuser Contribution Spotify Family Google Home

PlanPremium FamilyCountryUSA My Question or IssueI have not been able to get my family account to work. I have 3 Google accounts signed in on my home app, and three separate spotify accounts linked through a family account. I separately linked spotif...

  • Visitor
  • Plan Premium Family Country USA     My Question or Issue I have not been able to get my family account to work. I have 3 Google accounts signed in on my home app, and three s...
  • Mihail
  • Spotify Legend
  • 374 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 374 Views
  • 1 replies
  • 0 likes

Superuser Contribution Linking to Echo Devices

I recently started a premium family plan. We have 4 echo devices in our home. I have enabled Spotify skill through the Alexa app for the devices. However, it is not showing me how to link different Spotify accounts to the different devices. My daught...

  • Casual Listener
  • I recently started a premium family plan.  We have 4 echo devices in our home.   I have enabled Spotify skill through the Alexa app for the devices.  However, it is not showing me h...
  • Jeremy
  • Spotify Legend
  • 745 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 745 Views
  • 3 replies
  • 0 likes

Adding a person with their own Spotify account to a Family plan.

Plan: Premium I am a trying to change my subscription to a Family plan since we have several people in our house. 3 individuals have their own individual accounts that they pay for on their own. I didn’t realize we could be under one account. When I ...

  • Newbie
  •   Plan: Premium   I am a trying to change my subscription to a Family plan since we have several people in our house.  3 individuals have their own individual accounts that t...
  • AdamDam
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 505 Views
  • 1 replies
  • 0 likes

Switch from Premium to Family

Hi there!I want to switch my account from Premium to Family and I'm wondering about two things:1) Is it possible to pay the fee for the family account for one year in advance? 2) When I switch my account, all songs and playlists will remain the same,...

  • Visitor
  • Hi there! I want to switch my account from Premium to Family and I'm wondering about two things: 1) Is it possible to pay the fee for the family account for one year in advance?  2) When I s...
  • AdamDam
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 438 Views
  • 1 replies
  • 0 likes

Solved!! I received a message saying I have to allow artist on phone

PlanPremiumCountryUSADeviceDesktop computerOperating SystemWindows 10 My Question or IssueI have a "recently played" list of artists. I found the artist I wanted to play, and noticed they have a new album which was released in early October. I select...

  • Regular
  • Plan Premium Country USA Device Desktop computer Operating System Windows 10   My Question or Issue I have a "recently played" list of artists. I found the artist I wanted to play, and...
  • Emilia_8
  • Community Legend
  • 616 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 616 Views
  • 5 replies
  • 0 likes

Unable to share 2020 Wrapped story to others.

Family Premium, USA, Samsung Galaxy S10+, Android 10 For myself and another person using Spotify app (also Samsung Galaxy S10+) we can choose to share our story and have the link for it, but the other person can only watch their own story, not the sh...

  • Visitor
  • Family Premium, USA, Samsung Galaxy S10+, Android 10   For myself and another person using Spotify app (also Samsung Galaxy S10+) we can choose to share our story and have the link for it, b...
  • Billy-J
  • Spotify Star
  • 614 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 614 Views
  • 1 replies
  • 0 likes

Impossible to connect our family account

PlanFree/PremiumCountrySwedenDeviceSamsung A51Operating SystemAndroid 10 My Question or IssueMy wife has start a premium family account. She has send an invite to me and our son. I can log in with my old account and use the family plan. Our son also ...

  • Casual Listener
  • Plan Free/Premium Country Sweden Device Samsung A51 Operating System Android 10   My Question or Issue My wife has start a premium family account. She has send an invite to me and o...
  • OneByBoo
  • Roadie
  • 551 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 551 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium family subscription not showing up

PlanMoving from Premium to Premium Family CountryIndia DeviceLaptopOperating SystemWindows 10My Question or Issue I had a premium subscription valid till 6 Dec 2020. I bought a Premium family one time annual pass (not a monthly subscription) however,...

  • Visitor
  •   Plan Moving from Premium to Premium Family  Country India   Device Laptop Operating System Windows 10 My Question or Issue   I had a premium subscription valid t...
  • Elena
  • Moderator
  • 741 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 741 Views
  • 1 replies
  • 1 likes

[Desktop][Connect] Unable to invite a family member to join in our family program

I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite another children. Why is it so? If I am the manager ...

  • Visitor
  • I am the manager of the family plan. I also appear as a member in my account profile (I say so just to figure out if there isn't an issue here)... I cannot find the invite button allowing to invite a...
  • Billy-J
  • Spotify Star
  • 650 Views
  • 1 replies
  • 0 likes
  • Connect
    Desktop
  • 650 Views
  • 1 replies
  • 0 likes

Family changing

Hello,I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the admin in that family.Me and my new roommates would like to ...

  • Visitor
  • Hello, I used to be in a spotify family with my roommates. Our plan has recently expired, but we all finished university and moved away, so we decided to do not subscribe again. I was not the a...
  • Maxim
  • Spotify Star
  • 510 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 510 Views
  • 1 replies
  • 1 likes

Split family plan into 2x student accounts and 1 duo account keeping 4 playlists?

Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?

  • Casual Listener
  • Family plan for 6 years. 2 kids are now college freshmen. Can we split our accounts so the kids have their own student accounts and we have a duo account while all 4 still keep their playlists?
  • Billy-J
  • Spotify Star
  • 828 Views
  • 3 replies
  • 0 likes
  • 828 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Family member has new phone but can't remember login email or password

Plan:Premium FamilyCountry:NZ Device(iPhone 11Operating System(iOS 13.2 My Question or IssueMy daughter is part of our Premium Family plan and has got a new iPhone which means she has to login to Spotify again but can't remember what her email or pas...

  • Visitor
  • Plan:Premium Family Country:NZ   Device (iPhone 11 Operating System (iOS 13.2   My Question or Issue My daughter is part of our Premium Family plan and has got a new iPhone which m...
  • Katerina
  • Spotify Legend
  • 70128 Views
  • 9 replies
  • 2 likes
  • Premium for Family
  • 70128 Views
  • 9 replies
  • 2 likes

Superuser Contribution Error when joining family account

My Question or Issueuntil today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code with the error message. I have already tried it several ti...

  • Casual Listener
  • My Question or Issue until today I have my own premium account. I would like to switch to my partner's family account, but I keep getting an error message (without error code) There is no code w...
  • Jeremy
  • Spotify Legend
  • 1353 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1353 Views
  • 2 replies
  • 1 likes

Premium family problems

I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan PlanFamily/PremiumCountryGuatemala Device(iPhone Operating Sys...

  • Casual Listener
  • I just payed my family premium since my son cancel his. But my daughter can’t join us because she used to be on my son’s plan!! Really? She has to wait 12 months? I rather cancel the plan  P...
  • OneByBoo
  • Roadie
  • 581 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 581 Views
  • 2 replies
  • 0 likes

Not showing Premium

PlanPremiumCountryCanadaDeviceLaptop, DesktopOperating SystemWindows 10 My Question or Issue

  • Regular
  •   Plan Premium Country Canada Device Laptop, Desktop Operating System Windows 10   My Question or Issue  
  • OneByBoo
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Offline songs when switching from Premium to Family Plan

PlanPremiumCountryUSA My Question or IssueIf I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have downloaded? I tried looking online, but only saw posts talking about play...

  • Visitor
  • Plan Premium Country USA   My Question or Issue If I had a Premium account and wanted to add it to a family, would any of my data be lost; specifically, the offline songs that I have d...
  • Billy-J
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 655 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Premium for Family asking for address conformation?

PlanSpotify Premium for Family Countrythe Netherlands My Question or IssueThis afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my address for Spotify Premium for Family. See the attached image. Is this email legit...

emailspotifyspam.png
  • Casual Listener
  • Plan Spotify Premium for Family   Country the Netherlands   My Question or Issue This afternoon I received an email from Spotify (Atleast I think so) asking me to confirm my a...
  • Jeremy
  • Spotify Legend
  • 2593 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 2593 Views
  • 4 replies
  • 0 likes

Superuser Contribution Explicit lyrics LOCK to OFF

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePlease make it so we can LOCK the explicit lyrics option when children are using their own an...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Please ...
  • Xenia
  • Moderator
  • 936 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 936 Views
  • 2 replies
  • 0 likes

Superuser Contribution Potwierdzenie adresu

Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge potwierdzić ten adres

  • Visitor
  •     Dostałam maila od spoti, że muszę potwierdzić adres aby korzystać z rodzinnego konta. Nie jestem założycielem, ale tylko członkiem. Nie dostałam żadnego linka I nie wiem gdzie moge po...
  • Xenia
  • Moderator
  • 3495 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 3495 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Kids für 13-15Jährige

PlanPremiumCountryGERMANY Hallo Spotify Community,die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy.Mein 13 jähriger Teeny kann aber nicht die Spotify App nutzen (zu ju...

  • Visitor
  • Plan Premium Country GERMANY   Hallo Spotify Community, die Spotify Kids App wird empfohlen für Kinder bis 12 Jahre. Die Aufmachung passt gut zu diesem Alter. Mein jüngstes Kind ist happy....
  • user-removed
  • Not applicable
  • 3138 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 3138 Views
  • 2 replies
  • 0 likes