Premium Family - family members not able to accept invitation using own login

[mosleyfamily]

Plan

Free/Premium

Country - Australia

Device

Iphone 14

Operating System

iOS Version 17.3

My Question or Issue

I have a Premium Family subscription with 6 members in my family.  Everyone has their OWN Spotify login details. When they receive the invitation they join Spotify using their own login details, but two members always show up as the same member, thus they can't use Spotify at the same time. We have all deleted the App and reloaded it but the same problem reoccurs, often between different family members. This was not an issue for years when the children were younger, but as they have got older they all want to play Whitenoise at night, but two are always overlapping and getting kicked off.  My last resort will be to cancel Spotify and rejoin after a couple of weeks with a new account. If that doesn't work I will have to look for a different supplier (ie leave Spotify permanently). Does anyone have a solution? For example, when my wife joins I get a message saying 'Lara has just joined', however, when I look at Plan Members on her phone it shows her as one of my daughters, there is no tick next to her name.

[Maxim]

Hey @mosleyfamily,

Thanks for reaching out.

As long as they are using their own account on their own device, playback shouldn't get interrupted. You can have them head into the Spotify mobile app, then into Settings, then click on Account. It'll show the username they're logged in with there. 🙂

Let me know how it goes!

[mosleyfamily]

Thanks. I’ve tried multiple times and different strategies but I cannot get the sixth and last family member to join. I’ve closed their account and created a new account and sent them the invitation but every time they are shown as Spotify Free. I must have tried more than a dozen times in the last 24 hours. I repeat that everyone has their own individual Spotify account with their unique login. Any help greatly appreciated. 

[Maxim]

Hey @mosleyfamily,

Thanks for getting back.

Just to confirm, what happens after your family member opens the invite link? Are they being directed to their own account page and asked to enter their address so that they can accept the invite?

If your family member finishes the invite process without any issues, logging out/back in again twice may do the trick. They can also check if they are part of a Premium Family plan here (after successfully accepting the invite).

Lastly, you can access the Premium Family plan management page through the account page to confirm if they accepted the invite succesfully.

Let me know how it goes. 🙂

[mosleyfamily]

Thanks for your help Maxim. This is work in progress.  My iphone Spotify account shows You (ie me) as Plan Manager, then 4 spots for family members taken and '1 account available'. This morning that last one was showing as my daughter 'Edie' (ie 6th spot taken) but it has just gone back to '1 account available'. I have been through the log out, log in, cancel account, create new account, repeatedly sent the invite etc many times, but no success. 4 of the iphones do share the same AppleID so they all show my name in iphone Settings, but that has not stopped my wife, son and one daughter from joining with their own Spotify account details. The daughter concerned has one of my old iphones but is using her own sim card. She is also not an adult. I mention all these factors in case you think they are relevant. I will keep trying when I get access to my daugher's phone. Any more suggestions welcome.

'Just to confirm, what happens after your family member opens the invite link? Are they being directed to their own account page and asked to enter their address so that they can accept the invite?' ANSWER, generally YES, but sometimes it says something like 'Error' or 'Try again' or 'Too many members have joined' (noting only 5 have joined).  I'll try your other suggestions and report back.

[mosleyfamily]

Maxim, when I clicked your link to our Plan it shows all 6 spots correctly taken (see photo attached) but when I look at my Spotify Account on my iphone it shows '1 account available' (see photo). I'll check my daughter's phone when I see her and let you know if she has access (I suspect she won't but let's see).

  

[Maxim]

Hey @mosleyfamily,

Thanks for getting back and for taking the time to capture those screnshots. 🙂

Since your family member's account is being shown on the account page (web page), they should be all set.

Both you and your family member can try logging out and back in again twice in the app, as this will cause the account info to be resynced.

If the issue persists and the plan shows as full but your family member cannot see the Premium features, it's best to double-check that they're logged into the right account within the app, as they must be using the one they've used in their browser to accept the plan invite.

Let me know how it goes 🙂