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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134647 Views
  • 32 replies
  • 8 likes
  • 134647 Views
  • 32 replies
  • 8 likes

add my library to family premium

I have a Spotify account but we now have Family Premium. I cannot find my music / library

  • Visitor
  • I have a Spotify account but we now have Family Premium. I cannot find my music / library
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

the family plan isn't working

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the family plan for 6 and it doesnt let me add my family mom brother and sister we all...

  • Visitor
  • ...ave the family plan for 6 and it doesnt let me add my family mom brother and sister we all live in there same house I had them already in this plan but one day it changed without me knowing what can I do?
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 258 Views
  • 1 replies
  • 0 likes

I cant add or remove family members from my plan.

Im on the page where it lists all the members but there is nothing to click onto to remove or add them. it just lists who they are but i cant do anything with them.

  • Visitor
  • Im on the page where it lists all the members but there is nothing to click onto to remove or add them.  it just lists who they are but i  cant do anything with them.
  • Jose_M
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family Members

Hello!There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month!I would be very thankful for help from the support team! Could you please check the problem?Thank you

  • Visitor
  • Hello! There ist a difficulty to add my family members, even tough we have the same  adress. I try to solve the problem since 2  month! I would be very thankful for help from the s...
  • tgal2000
  • Casual Listener
  • 507 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 507 Views
  • 2 replies
  • 0 likes

Superuser Contribution Adding Family Members to Family Plan

PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work.

  • Visitor
  • Plan Premium Country USA Device Computer Operating System Windows 10   My Question or Issue   I followed all of the instructions for adding members to the family plan I get as f...
  • tgal2000
  • Casual Listener
  • 208 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 208 Views
  • 2 replies
  • 0 likes

Spotify won´t accept my adress to get into Family Premium

PlanFamily PremiumCountryGermanyDeviceHuawei p20 liteOperating SystemAndroid My Question or IssueMy brother and I were in a Premium Duo first, where I was the administrator. Now my dad decided to set up a Family Premium for him and my mom too. No one...

  • Casual Listener
  • Plan Family Premium Country Germany Device Huawei p20 lite Operating System Android   My Question or Issue My brother and I were in a Premium Duo first, where I was the administrator....
  • Kallee
  • Visitor
  • 873 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 873 Views
  • 6 replies
  • 1 likes

Solved!!Superuser Contribution Premium Family multiple playlist not working

PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...

  • Casual Listener
  • Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
  • AdrianAmberAU
  • Casual Listener
  • 366 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 366 Views
  • 3 replies
  • 0 likes

Signing up for duo

I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?

  • Visitor
  • I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why? 
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Want to move to a family plan. Other members have existing plans.

I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?

  • Visitor
  • I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
  • Maxim
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution continuo ouvindo propaganda

sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas

  • Visitor
  • sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas
  • Eni
  • Moderator
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why?

PlanPremium FamilyCountryPoland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional Premium individual while I have my Family subcription in place alread...

  • Newbie
  • Plan Premium Family Country Poland   I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional P...
  • Bittencourt
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Validation of family address

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi community members, maybe you can help me with the following issue. I have Spotify Family P...

  • Casual Listener
  • ...ommunity members, maybe you can help me with the following issue. I have Spotify Family Premium and I have invited my daughter as a member. When accepting the invitation one of the mandatory steps is t...
  • Lyubka
  • Moderator
  • 393 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 393 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Joining a duo whilst traveling abroad

I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use my own Spotify at all, I have had to update my coun...

  • Regular
  • I am currently on the free plan and I want to join my boyfriend's duo. We live together in the Netherlands. Currently we are traveling together in North and South America. In order to be able to use ...
  • ninjamongki
  • Regular
  • 606 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 606 Views
  • 4 replies
  • 0 likes

Switched to Spotify Premium Family but how can I check I'm not being charged anymore for old Premium

Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription anymore? Thanks!

  • Visitor
  • Hi, I switched to Spotify Premium Family as a member. Before I had another Premium subscription myself. How can I check that I won't be charged anymore for the old individual Premium subscription a...
  • kaworu_bloodpaw
  • Roadie
  • 216 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify cannot find my address

PlanPremiumCountryMalaysiaDeviceAcer Spin (Laptop)Operating SystemWindows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the a...

  • Casual Listener
  • Plan Premium Country Malaysia Device Acer Spin (Laptop) Operating System Windows 10   My Question or Issue   I cannot join my sister's family premium plan as Spotify states "T...
  • knayel
  • Newbie
  • 4812 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 4812 Views
  • 4 replies
  • 1 likes

cant accept DUO Invite

hi I'm tearing my hear out! I live with my wife and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address but Spotify wont allow me to accept her invite as it cannot confirm that I live in the sam...

  • Visitor
  • hi I'm tearing my hear out! I live with my wife   and we used be on Family plan, we recently changed to Duo plan. I don't know what's been entered for my address  but Spotify wont a...
  • kaworu_bloodpaw
  • Roadie
  • 214 Views
  • 2 replies
  • 0 likes
  • 214 Views
  • 2 replies
  • 0 likes

Superuser Contribution The person I invated to my familiar plan can't access

My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.

  • Visitor
  • My boyfriend had to restart his phone, só he had to reinstall Spotify. I tried to invate him again to my familiar account but it appears an error to him.
  • Lyubka
  • Moderator
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I stop spotify playing random suggestions I want to listen to my pl

Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription

  • Newbie
  • Constantly dropping in random tracks that are not in my playlist, it is so frustrating I am about to cancel my subscription
  • MihailY
  • Moderator
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium

The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that tried to join. Got the error that they can only join one...

  • Visitor
  • The card that was used to pay for Spotify was lost and canceled. Spotify then kicked everyone off of premium and when we put in a new card for Spotify premium family all the family members that t...
  • Joan
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 175 Views
  • 1 replies
  • 0 likes