Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146902 Views
  • 32 replies
  • 8 likes
  • 146902 Views
  • 32 replies
  • 8 likes

Superuser Contribution i cannot download local files to my spotify iam part of family premuim.

as part of family premium i cannot load local files to spotify, i have no option to enable local files within my settings. in fact there is nothing within settings at all, on my account. the local files option is available on the main account, but th...

  • Visitor
  • as part of family premium i cannot load local files to spotify, i have no option to enable local files within my settings. in fact there is nothing within settings at all, on my account. the local f...
  • Vasil
  • Moderator
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Was kicked out of the Family plan

PlanFree/PremiumCountryGermany Device(Iphone SE 2020)Operating System(iOS 10) My Question or Issue Help i didnt recieve the email from spitify telling me to update my location. So now after 7 days i got kicked out of our family plan without a warning...

  • Casual Listener
  • ...e to update my location. So now after 7 days i got kicked out of our family plan without a warning. I can‘t find anything on the Support platforms.  
  • Not applicable
  • 224 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 2 replies
  • 0 likes

Superuser Contribution NO LOGRO VINCULAR A UN FAMILIAR

Buenas tardes;Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuenta gratuita con anuncios así que le envié nuevamente l...

  • Visitor
  • Buenas tardes; Tengo un problema al momento de vincular a mi hermano, el ya se encontraba vinculado dentro de mi plan familiar, cambió de celular pero al abrir la sesión en la cuenta tiene una cuent...
  • MihailY
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Can I share an audiobook with someone I have on my family account

I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??

  • Visitor
  • I purchased an audiobook for my daughter from my account thinking since we share a plan she would have access??
  • Maxim
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • 737 Views
  • 1 replies
  • 0 likes

Superuser Contribution enviei convite para meu marido e ele não consegue logar. (conta duo)

Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.

  • Visitor
  • Ele coloca o endereço certinho como está no meu cadatro e vem a informação: Os endereços não coincidem Mas já conferimos mais de 10 vezes.
  • Dian
  • Spotify Legend
  • 152 Views
  • 1 replies
  • 1 likes
  • 152 Views
  • 1 replies
  • 1 likes

How to activate separate Spotify account for each user of Premium Family

I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen different music songs on our individual devices simultan...

  • Visitor
  • I have a Premium Family account and 4 members are part of it. Everyone is logged in with the userID and pswd of the plan manager; they do not have individual usedIDs and pswd. How we can listen d...
  • Maxim
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution can’t play two plans at the same time.

I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t both have music at the same time. If I turn the Wi-F...

  • Newbie
  • I signed up the premium family plan. Set up the 4 accounts, put the kids accounts on their Alexa echo shows, but it won’t play on multiple devices even when using different accounts. The kids can’t b...
  • Vasil
  • Moderator
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 158 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why can't I accept invites back to my family plan after it got cancelled?

So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 12 months before joining another plan. But I didn't ...

  • Visitor
  • So I was in a family plan but it got cancelled due to payment issues so we paid for it again using a different card. When I got the invite again I couldn't join it because apparently I have to wait 1...
  • Lyubka
  • Moderator
  • 201 Views
  • 2 replies
  • 0 likes
  • 201 Views
  • 2 replies
  • 0 likes

Superuser Contribution unable to join Duo program, the system kept showing the address invalid.

The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.

  • Newbie
  • The system is unable to verify my address and couldn't locate my current location, please provide further assistance to resolve the issue.
  • Lyubka
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I accidentally changed my premium plan. How can I change it back to Family?

I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made. I used the link in the mobile application to add t...

  • Visitor
  • I had Premium Family subscription with all 6 members registered to the subscription. However, this month I forgot to increase monthly limit of my virtual credit card and the payment couldn't be made....
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan, payment update, cant log in again to premium

Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done

  • Visitor
  • Premium via family plan says “payment isn’t done”. i have the link but once i enter and done with everything is says that im already in the plan but in the app it says that the payment isnt done
  • Lyubka
  • Moderator
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why won't the link work to for family member to join Premium Family?

I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.

  • Casual Listener
  • I have sent the link to my son several times via email and text, but when he clicks on the link he gets an error message and is unable to complete the address verification.
  • Dian
  • Spotify Legend
  • 3267 Views
  • 15 replies
  • 1 likes
  • 3267 Views
  • 15 replies
  • 1 likes

Superuser Contribution Premium via family says “payment isn’t done” every single day although I’m not the one paying

Plan familyPremiumCountrynetherlands Deviceiphone 11 proOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePremium via family subscription says “payment isn’t done” every single day again and again although I’m not the one pa...

  • Visitor
  • Plan family Premium Country netherlands   Device iphone 11 pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Premium via family s...
  • Lyubka
  • Moderator
  • 206 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 206 Views
  • 3 replies
  • 0 likes

i bought duo for me and my partner when she tries to join it says error

So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it says error what do i do?

  • Regular
  • So yesterday i bought duo for me and my partner because my dad doesnt pay our family premium so i wanted to start duo with my partner. But when i send her the invitation she cant join because it s...
  • Maxim
  • Spotify Star
  • 446 Views
  • 10 replies
  • 0 likes
  • 446 Views
  • 10 replies
  • 0 likes