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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78698 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57978 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195322 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28937 Views
44 replies
4 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, can you help please? My son is part of my family subscription but has not received the...
...ello, can you help please? My son is part of my family subscription but has not received the email asking him to confirm his address? I’m not sure if the address for him is correct? How can I check and re s...
Spotify Star
202 Views
1 replies
0 likes
Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 29,99zł, czy są 3 osoby czy 6. Ja się dzielę z innym...
Przymierzam się do zakupu Spotify Premium Family. Płacę 29,99zl za to, że członek jest? W spotify duo jest 25zł, gdzie są 2 osoby, które są 6. Opłata jest pobierana na główne konto i to jest zawsze 2...
Moderator
524 Views
1 replies
0 likes
PlanFamily CountryItalyDeviceiPhone 13 Pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello!Today I was trying to upgrade my free Spotify plan to a Family one. But when i tried to start the procedure, it was written t...
Plan Family Country Italy Device iPhone 13 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello! Today I was trying to upgrade m...
Spotify Star
227 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
332 Views
3 replies
0 likes
My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are different and it's getting annoying.
My brother set up Spotify family and he gave me the link to join. I put in the same exact adress he did. It told me the addresses were different. No matter what I try, it says the addresses are d...
Visitor
561 Views
6 replies
0 likes
PlanPremium FamilyCountryCanada My Question or IssueMy family is receiving emails that say:"Your Premium Family plan will end soon.Since your account manager has cancelled your Premium Family plan, you're set to move onto a Free account in 2 days." I...
Plan Premium Family Country Canada My Question or Issue My family is receiving emails that say: "Your Premium Family plan will end soon. Since your account manager has cancelled your P...
Spotify Star
555 Views
1 replies
0 likes
Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem że wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę na wycieczkę dalej o 200 km, a druga osoba będzie w domu. Wycie...
Zastanawiam sie nad wykupieniem spotify duo wraz z współlokatorem, leczy wyczytalem że wymagacie mieszkanje pod jednym dachem i wy sprawdzacie lokalizacje, więc co jezeli , gdy ja pojadę ...
Spotify Star
423 Views
1 replies
0 likes
My Question or IssueOkay so i really need help, i have had Spotify premium before. But then my dad could pay that month. Didn’t think much of it, my mom then said. Sure I’ll pay. She then startet a Spotify premium subscription. A family one. So I’m r...
...Spotify premium subscription. A family one. So I’m really happy. I then try to join. And then a message comes in. “You can only join Spotify once per 12 months” and I want my premium. So can a p...
Newbie
4366 Views
9 replies
1 likes
PlanFree/PremiumCountryGermanyDevice(iPhone 13Operating System(iOS 17) My Question or IssueHow can I change the subscription from family(3 members) to duo (2 members)?
Plan Free/Premium Country Germany Device (iPhone 13 Operating System (iOS 17) My Question or Issue How can I change the subscription from family(3 members) to duo (2 members)?
Spotify Star
1137 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question Credit card was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business day...
...ard was stolen so I canceled it, waiting for a new one, won't arrive for 7 to 10 business days. No interac/online banking payment option is available on Spotify Canada website. My family account plan i...
Spotify Star
274 Views
1 replies
0 likes
I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there.PlanPremiumCountryPortugal
I have a premium family plan i have more 2 people i can add, when i click to manage the family members the page starts to upload and it doesn't move from there. Plan Premium Country Portugal &n...
Spotify Star
826 Views
1 replies
0 likes
When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but I can't
When I open Spotify on my new iPhone, my account appears but not my downloads and I get a notice to delete Spotify on other devices, which I already did, to be able to download on the new iPhone but ...
Spotify Star
217 Views
1 replies
0 likes
My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!
My plan manager and i have the same home address. However when she invited me to join the family the error message says Your address didnt match!
Newbie
1091 Views
4 replies
1 likes
If I purchase an audiobook on Spotify, can all my family plan members listen to it?
If I purchase an audiobook on Spotify, can all my family plan members listen to it?
Casual Listener
2028 Views
6 replies
2 likes
My wife has been disabled from our premium family duo account how do we get her access back?
My wife has been disabled from our premium family duo account how do we get her access back?
Spotify Star
1206 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to invite my father to our family plan, but it says page not found.
...rying to invite my father to our family plan, but it says page not found.
Moderator
401 Views
5 replies
0 likes
Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthly amount has been payed by her on November 8, now i...
Her Spotify works perfect. Mine, I had a free account including advertisements, is still shit. Of course we have the same adres. Nevertheless I still get all the way advertisements. The higher monthl...
Spotify Star
191 Views
1 replies
0 likes
I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my subscription will be canceled automatically. I would l...
I received an email at the beginning of October 2023 that Spotify Germany is planning to adjust the price of my subscription and that I have until December 31, 2023 to agree to this. Otherwise my sub...
Spotify Star
669 Views
1 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceAll Redmi 10 ProOperating SystemAndroid My Question or Issue have Spotify Family. Living in Germany. Our two Kids use the Kids App. In the Kids App, all Disney Audiobooks can be clicked on, but then it says: Oops...
Plan Family Premium Country Germany Device All Redmi 10 Pro Operating System Android My Question or Issue have Spotify Family. Living in Germany. Our two Kids use t...
Casual Listener
1662 Views
9 replies
1 likes
Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this planWe couldn't confirm that you live with the plan manager for this Premium plan. You can join someone else's plan aga...
Me and my siblings are in a family premium plan and all of the sudden my premium stopped working, saying that "You can't join this plan We couldn't confirm that you live with the plan manager f...
Spotify Star
282 Views
1 replies
0 likes
