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Premium for Family
Country
Canada
Device
Samsung Note 8
Operating System
Android version 9
My Question or Issue
I bought a $30 redeem card and it won't load for my plan. How can this be solved?
Hey @1nx26w3awb371ft, thanks for reaching out to the Community!
Let's take a look.
Are you referring to a Spotify gift card you purchased for $30?
Keep me posted!
Hey @1nx26w3awb371ft,
Thanks for getting back to me.
I am checking out this support article and it states that Spotify gift cards are only for Premium Individual plans and that you can’t use them for Premium Student, Premium Family, Premium Duo, or trial offers.
Of course, I'll pass your feedback onto the right folks since this is something you'd like to see a change for in the future.
Hope this clears things up - let me know if you have any further questions or need more help!
Hey @1nx26w3awb371ft,
Thanks for letting me know.
Spotify doesn't offer phone support at the moment. For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.
Have a nice day!
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