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The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
Trying to add family members/our kids while we are on vacation abroad.
Correct home address is added to invite however it says to try again
when we are on same address - you can’t add family members while on
vacation?? Device(iPhone 8, Samsung Galaxy...
Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family m...
Hello,I am desperately trying to add my wife as a family member in the
android app on her smartphone.I have created my wife her own spotify
account and also sent her an invitation link. She is also listed in my
spotify account in browser.When I try t...
Hello, I am desperately trying to add my wife as a family member in the android app on her smartphone. I have created my wife her own spotify account and also sent her an invitation link. She is a...
PlanPremiumCountryGermany Hey guys, i would like to know, if i can
continue using premium student after being a member of a premium family
account. Thanks!
Plan Premium Country Germany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!
Plan Premium Individual Country India My Question or Issue I've been a
Premium Individual user for a few years now. I'm on the premium
individual annual plan and it renews in September 2022. A week ago, I
upgraded to Premium Family so that my parents...
...enews in September 2022. A week ago, I upgraded to Premium Family so that my parents and sibling can use it. Payment went through fine and it loaded the 3 step process page for premium family. When I c...
Hi, I’m trying to add my son to our family plan. Sent the invitation but
when he gets to the address and inputs our home address it states that
he’s trying to join from another country?!? Tried to remove and
re-install the app but the same issue. Is ...
Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to r...
PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi
variant) My Question or IssueMy family is currently using the above
listed device for my daughter with Spotify Kids. I am also implementing
device/application access via Google Fa...
Plan Premium Country USA Device Moto X4 Operating System Android 9 (google_fi variant) My Question or Issue My family is currently using the above listed device for my daughter w...
I received a gift card from a company that I work for, the instructions
tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2.
Log in or create your Spotify account 3. Enter the PIN below Once I get
there the fields on the page ask ...
My Question or IssueHello, around a month ago my brother opened up a
premium family plan. One other person was able to join but when I go to
click on the link it lets me sign in and that is it. It does not add me
to the plan whatsoever. I have logged...
My Question or Issue Hello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that i...
Hi, my family plan is not allowing me to delete and invite my family. I
messed up last month and had to redo my card number but I accidentally
used and old account. Once I got back into my regular account I paid
once again for the family plan but my ...
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook
Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueI cannot add my child to family plan. We moved from
Germany to Belgium. I changed addre...
...annot add my child to family plan. We moved from Germany to Belgium. I changed address for Spotify. My son cannot join with new adress. Systems says we don't live in the same country.
PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe
have a Family plan in monthly payment, we want to switch to Yearly
payment however it is giving me an error something like "you cannot
access this Plan", my current plan is due o...
Plan Premium Country Mexico Device Samsung Galaxy S10+ My Question or Issue We have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error s...
Hi guys,Let me try to explain what happened, I just subscribed to a
Premium Family. When I tried to enter the payment details my
registration was not accepted because I was using a credit card that was
issued in another country. I changed then the co...
Hi guys, Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card t...
Hi, I pay for a family plan with 5 people in total on the plan. However
it does not allow two of us listen to music at the same time. Can
someone offer some advise as to what might be the issue here?
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might b...
Hello.I have upgrated to premium family, but every one except me, stil
has commercials and dont have the premium advantages.I do not understand
what I have done wrong路PlanPremium family CountryDenmark Device(iPhone
11, Samsung Galaxy 10Operating Sys...
Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷♀️ Plan Premium family&n...
Back here again at this wonderfully archaic and time intensive way to
get help. I have premium and no matter what we do, my wife and I cannot
listen to different music at the same time. She can go offline on her
app but mine will not let me and even ...
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook
Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueYou asked my sister our address and as she did not have
time to answer you removed her f...
...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueI am changing from a duo plan and student plan and
moving to a family plan but we all have mu...
...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose. If I invite my children to my new family plan, will they be able t...
I paid for the yearly plan one time payment. Country India My Question
or IssueI'd like to change from a yearly plan to a monthly plan and link
my credit card to the payment. How am I going to do that?Should I
request a refund for the yearly plan or ...
I paid for the yearly plan one time payment. Country India My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating
System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue The ability to move songs in any playlist with
speed movements has disappeared? Why ? It...
Plan Premium Plan Country Canada Quebec Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...