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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177774 Views
  • 32 replies
  • 9 likes
  • 177774 Views
  • 32 replies
  • 9 likes

Superuser Contribution Spotify and iTunes Library on iPhone

Hello everybody,I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library.iTunes runs on my old iMac (2009) El Capitan 10.11.6 and I can see and play all the audio files containe...

  • Newbie
  • Hello everybody, I'm a new Premium Family Member and I'm having some troubles to configure Spotifyi on Imac and iPhone about my old iTunes Library. iTunes runs on my old iMac (2009) El Capitan 1...
  • Lyubka
  • Moderator
  • 839 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 839 Views
  • 1 replies
  • 0 likes

Premium family 403 error

PlanPremiumCountryGreeceDevice(OnePlus Operating System(Android) My Question or IssueI live in Russia, so currently i can't use spotify. But my sister lives in Greece, she created me a new account and invited to join the the family by direct link. Bu...

  • Visitor
  • ...he created me a new account and invited to join the the family by direct link.    But when i try to open the link (i use vpn as if i were in Greece) the white page opens with a text on the t...
  • Maxim
  • Spotify Star
  • 859 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 859 Views
  • 1 replies
  • 0 likes

Solved!! cant join fam plan, “there was a problem. try again later”

i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hours. Why cant i join?

  • Regular
  • i accept the invite i got from the plan manager, log into my account, enter my address but then it says “there was a problem. try again later”. I have been trying this many times throughout many hour...
  • Jose_M
  • Spotify Star
  • 1306 Views
  • 8 replies
  • 0 likes
  • 1306 Views
  • 8 replies
  • 0 likes

branches subscription

I need to subscribe for our company that has 10 branches

  • Visitor
  • I need to subscribe for our company that has 10 branches
  • Jose_M
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! Can individual members of a family plan keep their previous playlists?

My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/playlists/followers like they had in their individual plan? ...

  • Visitor
  • My family split up and I want to create a family plan with my two kids who initially had individual plans. If they become a part of the family plan, will they have access to all the content/p...
  • Jose_M
  • Spotify Star
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

pague 9.99 ayer por el plan premio

actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan

  • Visitor
  • actualmente tengo el plan premium recien realizado a dia de hoy el cobro 9.99 y quiero hacerme del plan familiar tendria que a pagar 15,95 o solo la diferencia de precio al nuevo plan
  • Jose_M
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Why does my wife have to wait up to 12 months for the invitation?

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family plan, I could cancel it as a result of this.

  • Visitor
  • My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family p...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 2 replies
  • 0 likes
  • 242 Views
  • 2 replies
  • 0 likes

Shuffle playing same song on repeat despite it not showing up in the queue

Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the list despite it being the only song that it played.

  • Visitor
  • Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the ...
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

¿por que pague un plan premium y me dieron otro?

Pague por un plan premium anual y en mi cuenta aparece que pedí un plan anual individual

  • Visitor
  • Pague por un plan premium anual y en mi cuenta aparece que pedí un plan anual individual
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

I can't upgrade my free account to a family premium one... I am in Quebec.

When I try to upgrade, the app and the web site tell me that I am not illegible to upgrade to premium plans because you promotions are not good in Quebec. I dont care about the free try out. I just want the family plan and there is no way to get it b...

  • Visitor
  • ...ant the family plan and there is no way to get it by any means.
  • Jose_M
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Hoy can i get customer service

Im the only family premium member having issues whit my account, i ve already accepted the invite 3 times, but i use premium just for 1 day and then it says that the payment didnt go trhough, what can i do to hey to customer service

  • Visitor
  • Im the only family premium member having issues whit my account, i ve already accepted the invite 3 times, but i use premium just for 1 day and then it says that the payment didnt go trhough, what c...
  • kaworu_bloodpaw
  • Roadie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Login error

My Question or IssueSpotify is showing "you are offline" and "try again later" errors even though I'm connected to the internet (WiFi or mobile network) when I open the app. I've done a clean reinstall several times and tested different scenarios, wh...

  • Casual Listener
  • ...elete all downloaded songs   Plan Premium Family Country Brazil Device Samsung A73 Operating System Android 12  
  • albertmanupetro
  • Visitor
  • 463 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 463 Views
  • 4 replies
  • 0 likes

Plan Manager can’t log in

PlanPremium Family Country CanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son is the Plan Manager of our Family Premium account and can’t log in. he has a ...

  • Visitor
  • Plan Premium Family  Country  Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Maxim
  • Spotify Star
  • 848 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 848 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family doesn't work in my brother's phone

Hello, I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I got an email "A has join to your family subscription". He l...

  • Newbie
  • Hello,   I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I...
  • Dian
  • Spotify Legend
  • 361 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 361 Views
  • 1 replies
  • 0 likes

I moved countries, but i cant change to be in Canada to start Duo with my wife

PlanFree/PremiumCountryCanadaDeviceWindows, AndroidOperating SystemWindows, Android My Question or IssueI recently moved countries to Canada to be with my wife. I was previously in the USA, and i cant change the country to Canada. We want to start Du...

  • Newbie
  • Plan Free/Premium Country Canada Device Windows, Android Operating System Windows, Android   My Question or Issue I recently moved countries to Canada to be with my wife. I was previou...
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 307 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Family Plan / Student Plan / Duo Plan

Hey, I am a high school student who has been on an individual Premium plan for a year.My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan together - I don't believe there are any issues with this....

  • Casual Listener
  • Hey, I am a high school student who has been on an individual Premium plan for a year. My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan t...
  • SophieNatasha
  • Casual Listener
  • 812 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 812 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't upgrade from premium to family plan

Have had a regular premium account for years. Want to upgrade to a family plan. When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family plan. A banner message comes up that says "Sorry, you are ...

  • Visitor
  • Have had a regular premium account for years.  Want to upgrade to a family plan.  When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family...
  • Alex
  • Spotify Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 394 Views
  • 1 replies
  • 0 likes

Spotify took my wife off the family plan and cant rejoin

Plan Family Country El SalvadorPhones and Google Devices at home. My Question or IssueWhen I first joined my wife had to be approved by someone on Spotify.We had no problems until about a month ago when one of my kids was taken off the family list. B...

  • Casual Listener
  • Plan Family  Country El Salvador Phones and Google Devices at home.   My Question or Issue When I first joined my wife had to be approved by someone on Spotify. We had no problems u...
  • Maxim
  • Spotify Star
  • 668 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 668 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan trying to add new account

PlanPremiumCountryusa My Question or Issue hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add anyone else to it. No link button or invite to family account. Help!

  • Visitor
  •   PlanPremium Countryusa    My Question or Issue   hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add a...
  • Elena
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 309 Views
  • 1 replies
  • 0 likes