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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 158645 Views
  • 32 replies
  • 9 likes
  • 158645 Views
  • 32 replies
  • 9 likes

Family plan

Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family members while on vacation?? Device(iPhone 8, Samsung Galaxy...

  • Visitor
  • Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family m...
  • Luan
  • Spotify Star
  • 793 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 793 Views
  • 1 replies
  • 0 likes

Cannot add family member to family plan on android app

Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...

  • Casual Listener
  • Hello, I am desperately trying to add my wife as a family member in the android app on her smartphone. I have created my wife her own spotify account and also sent her an invitation link. She is a...
  • Maxim
  • Spotify Star
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium student after family

PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!

  • Newbie
  • Plan Premium Country Germany     Hey guys,   i would like to know, if i can continue using premium student after being a member of a premium family account.   Thanks!
  • Alex
  • Spotify Legend
  • 355 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 355 Views
  • 3 replies
  • 0 likes

Superuser Contribution Upgrading from Premium Individual to Family didn't work

Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...

  • Newbie
  • ...enews in September 2022. A week ago, I upgraded to Premium Family so that my parents and sibling can use it. Payment went through fine and it loaded the 3 step process page for premium family. When I c...
  • AlejaR
  • Moderator
  • 298 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 3 replies
  • 0 likes

Adding to family plan

Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...

  • Casual Listener
  • Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to r...
  • Maxim
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Kids services and Google Family Link on Android

PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...

  • Casual Listener
  • Plan Premium Country USA Device Moto X4 Operating System Android 9 (google_fi variant)   My Question or Issue My family is currently using the above listed device for my daughter w...
  • AlejaR
  • Moderator
  • 571 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 571 Views
  • 1 replies
  • 0 likes

Solved!! Can't redeem gift card on Family Plan.

I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...

  • Visitor
  • ...ith my Spotify Family account?  
  • 12146312301
  • Visitor
  • 1079 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1079 Views
  • 2 replies
  • 1 likes

Solved!! Link not working?

My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...

  • Casual Listener
  •   My Question or Issue Hello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that i...
  • Maxim
  • Spotify Star
  • 755 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 755 Views
  • 4 replies
  • 0 likes

Superuser Contribution Why cant i remove or add to my family plan?

Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...

  • Newbie
  • Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
  • Vasil
  • Moderator
  • 1100 Views
  • 4 replies
  • 0 likes
  • App & Features
  • 1100 Views
  • 4 replies
  • 0 likes

Adress verification fails

PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...

  • Casual Listener
  • ...annot add my child to family plan. We moved from Germany to Belgium. I changed address for Spotify. My son cannot join with new adress. Systems says we don't live in the same country. 
  • Maxim
  • Spotify Star
  • 256 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 256 Views
  • 3 replies
  • 0 likes

Family Plan Switch from monthly to Yearly

PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...

  • Visitor
  • Plan Premium Country Mexico Device Samsung Galaxy S10+ My Question or Issue We have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error s...
  • Maxim
  • Spotify Star
  • 217 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 217 Views
  • 1 replies
  • 1 likes

Superuser Contribution Adding family members

I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6

  • Visitor
  • I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6 
  • OscarDC
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Issue changing country of my account

Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...

  • Casual Listener
  • Hi guys, Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card t...
  • Dian
  • Spotify Legend
  • 400 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 3 replies
  • 0 likes

Family Plan Ireland

Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?

  • Visitor
  • Hi,    I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might b...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

My family members still has commercials

Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路‍PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...

  • Visitor
  • Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷‍♀️ Plan Premium family&n...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 156 Views
  • 1 replies
  • 0 likes

Cannot go offline

Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...

  • Casual Listener
  • Back here again at this wonderfully archaic and time intensive way to get help.  I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution My sister has been removed from my Family account

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...

  • Visitor
  • ...sked my sister our address and as she did not have time to answer you removed her from my Family account. Could you please send her a new form to fill and add her to my Premium account? Thank you in a...
  • Novy
  • Moderator
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...

  • Newbie
  • ...hanging from a duo plan and student plan and moving to a family plan but we all have music playlists that we don't want to lose.  If I invite my children to my new family plan, will they be able t...
  • Kiril
  • Moderator
  • 210 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Preimum Plan Switch

I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...

  • Visitor
  • I paid for the yearly plan one time payment.  Country India   My Question or Issue I'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am...
  • Vasil
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why has the ability to shift songs up or down on my playlists stopped?

PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...

  • Casual Listener
  • Plan Premium Plan Country Canada Quebec   Device Acer AspireE15 Operating System Windows 10 + latest update (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Vasil
  • Moderator
  • 198 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 198 Views
  • 1 replies
  • 0 likes