Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 70976 Views
  • 32 replies
  • 4 likes
  • 70976 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12489 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12489 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54481 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54481 Views
  • 0 replies
  • 15 likes

Can I switch to Family if I have an account with 12mo paid?

Hi - I have a premium account with 12 months prepaid - my account next renews in November 2019. But I'd like to join a family account with my partner; is that possible? How will that work with the months I've already paid?

  • Newbie
  •   Hi - I have a premium account with 12 months prepaid - my account next renews in November 2019.  But I'd like to join a family account with my partner; is that possible? How will that w...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • family
  • 188 Views
  • 1 replies
  • 0 likes

Google home Mini not free (Family premium)

I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the google store still wants to charge me for the device. I...

  • Casual Listener
  • I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the g...
  • Cryosin89
  • Casual Listener
  • 1648 Views
  • 6 replies
  • 0 likes
  • Google Home mini not free
  • 1648 Views
  • 6 replies
  • 0 likes

Superuser Contribution Problemas com o endereço

Boa tarde, já é meu terceiro contato.Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro no mesmo lugar do administrador da conta.

  • Newbie
  • Boa tarde, já é meu terceiro contato. Recebi o convite do plano familiar, entretanto não consigo conectar. Eu recebi um email onde foi informado de que isso seria pelo fato do endereço, mas eu moro...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 2 replies
  • 0 likes
  • family
  • 293 Views
  • 2 replies
  • 0 likes

Issues because Fido and Spotify are no longer partners

PlanPremiumCountryCanada My Question or IssueI'm having an issue because Fido and Spotify are no longer partners and my Spotify account is linked to my Fido acocunt. Now, I want to updagrade to Spotify Family premium and I'm stuck because Spotify tel...

  • Newbie
  • ...pdagrade to Spotify Family premium and I'm stuck because Spotify tells me ton contact Fido and Fido tells me to contact Spotify.   What can I do?
  • Maxim
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • Fido Family upgrade
  • 308 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Did anyone get the promo code for google mini?

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...

  • Casual Listener
  • I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...
  • Elena
  • Moderator
  • 27761 Views
  • 14 replies
  • 14 likes
  • Mobile
    Subscription
  • 27761 Views
  • 14 replies
  • 14 likes

Family Plan

Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?

  • Newbie
  • Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
  • Maxim
  • Spotify Star
  • 336 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan and travelling

Hi i would like to have the familly plan and i live in canada but i drive commercial vehicle from canada to united state and i would like to know if family plan us still a good option from me knowing that my familly will be in canada while i would tr...

  • Newbie
  • Hi i would like to have the familly plan and i live in canada but i drive commercial vehicle from canada to united state and i would like to know if family plan us still a good option from me k...
  • Peter
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • family
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using premium family abroad.

PlanFamily PremiumCountry UK/Czech Republic My Question or Issue If I work in the Czech Republic during the week and the rest of my family live at my main address in the UK, can they use the premium family?

  • Newbie
  • Plan Family Premium Country  UK/Czech Republic     My Question or Issue  If I work in the Czech Republic during the week and the rest of my family live at my main address i...
  • Peter
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 1 likes
  • family premium
  • 339 Views
  • 1 replies
  • 1 likes

Superuser Contribution Combining 2 premium accounts into 1 family account

PlanFree/PremiumCountry Device Operating System My Question or Issue I have 2 premium paid accounts, my wifes account and my own. We want to combine the accounts into a family account. Is this possible and how?

  • Casual Listener
  • ...ombine the accounts into a family account.  Is this possible and how?
  • Peter
  • Spotify Legend
  • 3246 Views
  • 5 replies
  • 0 likes
  • Combine
    family
    Premium
  • 3246 Views
  • 5 replies
  • 0 likes

Superuser Contribution Remove a Hulu Account

PlanPremiumCountryUSA DeviceOperating System My Question or Issue How can I remove a Hulu account from my subscription?

  • Newbie
  • Plan Premium Country USA  Device Operating System   My Question or Issue  How can I remove a Hulu account from my subscription?
  • Peter
  • Spotify Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • Hulu
    remove
    Student
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plano Familiar endereços diferentes.

uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok.acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta na casa nova. sem problemas.a questão é que quando eu vo...

  • Casual Listener
  • uma das contas vinculadas ao meu plano familia foi removida por conta de suspeita de não morarmos juntos. ok. acredito que quando criei a primeira conta morava na casa anterior e a nova conta ta n...
  • Bittencourt
  • Spotify Star
  • 2615 Views
  • 2 replies
  • 0 likes
  • family
  • 2615 Views
  • 2 replies
  • 0 likes

Solved!! FAMILY PREMIUM

Hi, Since yesterday, i can't pay my Family Premium account. Apparently, my VISA card doesn't work, but i don't think that's the problem.Maybe because we did'nt live under the same roof, but it's not explain proprely. Can you help me. Thanks

  • Newbie
  •   Hi,    Since yesterday, i can't pay my Family Premium account.  Apparently, my VISA card doesn't work, but i don't think that's the problem. Maybe because we d...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • family
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Invite gives other username

PlanSpotify FamilyCountry PhilippinesDeviceMate 20 ProOperating SystemAndroid 9 My Question or Issue I am sending invite to my sister and brother but they cannot accept it and upon trying to enter information the account it tries to join tell its my ...

Screenshot_20181106_104349_com.UCMobile.intl.jpg
  • Newbie
  • Plan Spotify Family Country  Philippines Device Mate 20 Pro Operating System Android 9   My Question or Issue  I am sending invite to my sister and brother but they cannot a...
  • Katerina
  • Spotify Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • family
    Other
    SPOTIFY READ THIS
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Miembro de cuenta familiar eliminado

Uno de los miembros de mi familia, incluido en mi cuenta premium familiar fue eliminado luego de meses de estar haciendo uso del servicio. Cuando lo quiero volver a incluir, da error, que no pudo ser incluido correctamente.

  • Newbie
  • Uno de los miembros de mi familia, incluido en mi cuenta premium familiar fue eliminado luego de meses de estar haciendo uso del servicio.  Cuando lo quiero volver a incluir, da error, que no p...
  • Peter
  • Spotify Legend
  • 1488 Views
  • 3 replies
  • 1 likes
  • Family premium eliminated
  • 1488 Views
  • 3 replies
  • 1 likes

Superuser Contribution I can't invite additional family members

PlanPremium for FamilyCountryNew Zealand DeviceTried on various devicesOperating SystemTried on various OS and browsers My Question or Issue The first family member I sent an invite to received it and accepted and works fine. But every invite since s...

  • Casual Listener
  • Plan Premium for Family Country New Zealand   Device Tried on various devices Operating System Tried on various OS and browsers   My Question or Issue  The first family m...
  • Peter
  • Spotify Legend
  • 365 Views
  • 3 replies
  • 0 likes
  • family
  • 365 Views
  • 3 replies
  • 0 likes

Family Plan error

PlanPremiumCountryBrazilDeviceSansung j5,Operating SystemWindows 10 My Question or IssueI have family premium for more than a year. Today around 7 am, i used my account normally, however this afternoon, around 16.30, after the new update, in either m...

  • Casual Listener
  • Plan Premium Country Brazil Device Sansung j5, Operating System Windows 10   My Question or Issue I have family premium for more than a year. Today around 7 am, i used my account n...
  • Billy-J
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • family
  • 181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family not WORKING

PlanPremium FamilyCountry Czech RepublicMy Question or IssueDear Spotify, I had Premium family for about a year and recently it dropped, I renewed it but all my family member were dropped. When I tried to get them back, it says that the premium code ...

  • Casual Listener
  • Plan Premium Family Country  Czech Republic My Question or Issue Dear Spotify, I had Premium family for about a year and recently it dropped, I renewed it but all my family member were d...
  • Katerina
  • Spotify Legend
  • 505 Views
  • 3 replies
  • 0 likes
  • Premium family not working
  • 505 Views
  • 3 replies
  • 0 likes

Google Home Mini - Commitment

I am considering signing up for the Spotify Premium Family plan. Aside from the $14.99 monthly fee, is there any sort of commitment before getting the free google home mini? For example, can it be cancelled after one month? Or does the device not shi...

  • Newbie
  •     I am considering signing up for the Spotify Premium Family plan. Aside from the $14.99 monthly fee, is there any sort of commitment before getting the free google home mini? For e...
  • Maxim
  • Spotify Star
  • 483 Views
  • 3 replies
  • 1 likes
  • family
  • 483 Views
  • 3 replies
  • 1 likes

Superuser Contribution Google Home Mini - Haven't registered interest yet?

Having signed up for a family plan yesterday I hoped to receive an email with a link to order a google home mini, but am still yet to receive it. I tried visiting https://www.spotify.com/us/googlehome/redeem/ but get the message: "It looks like you'v...

  • Newbie
  •   Having signed up for a family plan yesterday I hoped to receive an email with a link to order a google home mini, but am still yet to receive it.   I tried visiting https://w...
  • Peter
  • Spotify Legend
  • 3875 Views
  • 3 replies
  • 0 likes
  • family
  • 3875 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium Plan - Problem

Hi,I received an email asking to confirm the dependents of my account, and I did this.However, today my two dependents have been excluded from my plan, and I can not get them back. They are the bills of my wife and daughter (we all live at the same a...

  • Casual Listener
  • Hi, I received an email asking to confirm the dependents of my account, and I did this. However, today my two dependents have been excluded from my plan, and I can not get them back. They are the b...
  • Peter
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • family
  • 189 Views
  • 1 replies
  • 0 likes