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Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I changed my password on a laptop, logged in, all my playlists were gone. My account also changed to free. I was re-invited to the family plan, but my playlists are still gone. HELP!!!
PlanPremiumCountryBrazil DeviceiPhone 11, computer, etc.Operating SystemiOS, Windows 10,etc. My Question or IssueI have a premium family account and every time I add my wife, after a few minutes her account switches back to free, with ads, etc. We tr...
Spotify cannot find my address. It suggests a neighbour but the inline help suggests not registering on another persons address. Then Spotify suggests using a local landmark but there are none. If anyone can help us be super grateful. Plan: family Fr...
We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the address, we get a generic "there was a problem, please try a...
I'm paying for family membership and my wife is the only member at the moment. We're about to add my family members. But when I go to Family there is no option to add more family members. The "How to" guide" is retarded as it shows a screenshot of so...
PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...
This is the least intuitive upgrade I've ever done. I upgraded our account 5 days ago for myself, wife and daughter. Did everything, uninstalled apps from phones, set up new accounts for them, still cant listen to music separately. It's a really bad ...
PlanPremium familyCountryNZDeviceVariousOperating SystemVariousMy Question or IssueI have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other has an android tablet. They both choose theyre named accounts at the l...
PlanFamily PremiumCountryUKDeviceHuawei p30 proOperating SystemAndroid My Question or IssueAttempting to accept family premium invite however consistently displayed 'Your addresses do not match' despite being the correct address. The address is a mat...
PlanPremium Family CountryUSADeviceSamsung Galaxy Note20 5G Operating System Android 11 One UI 3.1 My Question or IssueThere is an explicit content filter on my account I prefer it off, but I can no longer listen to music and when I go to disable it ...
I'm the administrator of our Family account.I'm trying to find the logon names or e mail addresses of my family members.When I go to the Premium Family settings I can only see names, not mail addresses
Hello,I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable. To change the plan, can I do it from my preferences and w...
PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...
PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...
I have the same issue with the poster. The chronology are below:Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account.I upgraded my plan to premium duo, and already paid it. I input the address...
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...
Premium/Premium family Country Canada DeviceNote Ultra 20 Plus, IPhone 11, Windows 10 My Question or IssueHi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spot...
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...