Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78241 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57494 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195060 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28893 Views
44 replies
4 likes
Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sale que no existe una cuenta con ese correo cuando es...
Otro problema que tengo es que la app está mi cuenta de Google y en Google la de Facebook y no me deja poner mi cuenta de Google en el Spotify por eso tampoco puedo arreglar el problema ya que me sal...
Moderator
312 Views
1 replies
0 likes
When I try to upgrade, the app and the web site tell me that I am not illegible to upgrade to premium plans because you promotions are not good in Quebec. I dont care about the free try out. I just want the family plan and there is no way to get it b...
...ant the family plan and there is no way to get it by any means.
Spotify Star
330 Views
3 replies
0 likes
I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with adult content! Would be nice if Spotify would hand...
I recently came over some audio porn / erotic (explicit) content on my 12 yo sons spotify account. While the filter for explicit content seems to work ok, there seem to be a lot of audio "books" with...
Newbie
2760 Views
3 replies
0 likes
I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot accept the family invite
I have a family account and invited my son to the account. He accepted the invite while traveling and now his profile has a country code which is different from mine so he is blocked and cannot a...
Casual Listener
478 Views
2 replies
0 likes
I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to downgrade even though I have been invited to use premiu...
I have my own Spotify account but my dad is the family premium plan member and I have always used my account just he is the one that pays. The last couple of times It keeps saying that I have to d...
Moderator
279 Views
1 replies
0 likes
My spouse is signed in with the profile, I can pull their account up (with their Playlists and settings), but I can not find a way to switch from their profile to mine. I'm using the website to listen from a PC. This should be a simple thing to do, j...
...isten from a PC. This should be a simple thing to do, just switch from one family member to another one. That way, we don't mess up each others preferences in listening.
Spotify Star
745 Views
1 replies
0 likes
I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.
I'm flooded with podcasts on my home screen k don't subscribe to. Yet podcasts I support and follow only can be accessed in my library.
Casual Listener
445 Views
4 replies
0 likes
My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...
My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...
Not applicable
934 Views
3 replies
0 likes
I want to sign the family premium plan and I need to cancel my premium plan
I want to sign the family premium plan and I need to cancel my premium plan
Moderator
532 Views
1 replies
0 likes
PlanFamily PremiumCountryBrazilDevicePixel 4 XLOperating SystemAndroid 13 My Question or IssueI keep getting a big red warning on app open after migrating from Premium to Family Premium asking to add a payment form. Spotify does not even let me add a...
Plan Family Premium Country Brazil Device Pixel 4 XL Operating System Android 13 My Question or Issue I keep getting a big red warning on app open after migrating from Premium to Family...
Moderator
270 Views
1 replies
0 likes
Can someone gift Spotify Premium from the UK? I have moved from the UK to Oman permanently and my sister wants to gift a year's worth (she lives in the UK) is this possible or would it be easier if I sort it out in Oman? How much would it be for a si...
...f I sort it out in Oman? How much would it be for a single and family subscription? Many thanks!!
Spotify Star
541 Views
1 replies
0 likes
I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.
I'm on family premium, I get my children's names up, but nothing happens when I click on their names. I'm also wanting to briefly see what they're listening to.
Moderator
221 Views
1 replies
0 likes
Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof
Spotify deleted some members of my family from my family premium. I can't add them again. What can I do? We all live under one roof
Moderator
225 Views
1 replies
0 likes
I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue. Error message below:You need to live at the same a...
I purchased the Spotify Family Plan and invited my husband to join. When he enters his info it says we need to have the exact same address (which we do). Tried multiple times to join with same issue....
Spotify Star
880 Views
1 replies
0 likes
Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar梁 parece que tengo que cerrarlo y abrir otro nuevo pero perdería toda la música gua...
Me cobraron dos veces una por el gratis y otra por el familiar quiero que me devuelvan el dinero del individual y solo usar el familiar que tampoco e podido actualizar🥺 parece que tengo que cerrarlo...
Moderator
254 Views
1 replies
0 likes
Los datos de la tarjeta es de Diego Navarro
Los datos de la tarjeta es de Diego Navarro
Spotify Star
251 Views
1 replies
0 likes
when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan
when I have internet the downloaded songs appear but when I am not connected it does not let me listen to them having a premium plan
Moderator
258 Views
1 replies
1 likes
I bought a family plan.I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address.We tried logging in on our smartphones and on our laptops while triple checki...
I bought a family plan. I can share it with 2 of my household members but can not with 1, it says his address is incorrect although the other 2 members used the same address. We tried logging in o...
Casual Listener
2586 Views
10 replies
0 likes
Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music was gone… help me please!!PlanFamily/PremiumCountryAust...
Ok so my family had a premium account, for years, Mum forgot to pay the bill so I created my own. Then Mum resubscribed, she sent me a link, I followed the instructions etc and then all my music w...
Moderator
242 Views
1 replies
0 likes
en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
en el mes 5 me debitaron $ 5.800 corresponden al año de abono , y mensual me debitan el mes correspondiente no entiendo el porque!!!!
Moderator
218 Views
1 replies
0 likes
