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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131216 Views
  • 32 replies
  • 8 likes
  • 131216 Views
  • 32 replies
  • 8 likes

Combining Paid Premium, Gift Card Premium and Regular

One member has Premium Paid that renews in 3 weeksOne member has Premium through Gift card with 97 days remainingOne member has Reglar How can I best utilize paid time remaining on both paid accounts to convert into a family account without losing cr...

  • Casual Listener
  • ...oth paid accounts to convert into a family account without losing credit. Or just wait 97 days
  • OneByBoo
  • Roadie
  • 552 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 552 Views
  • 3 replies
  • 1 likes

No confirmation of Family Premium account

Hi Spotify, I just upgraded my account from premium to premium family and I also paid like requested. However, I have not received a confirmation in my email and it does not show up either in my Spotify account overview (https://www.spotify.com/uk/ac...

  • Visitor
  • Hi Spotify,   I just upgraded my account from premium to premium family and I also paid like requested. However, I have not received a confirmation in my email and it does not show up either i...
  • OneByBoo
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Adress

Ik heb net een account aangemaakt op spotify voor mij en mijn familie. Als ik mijn ouders uitnodig en zij het adres ingeven dat ik heb opgegeven krijgen zij de melding dat dit adres niet overeenkomt met mijn adres. Hoe kan dit? Ik dacht dat het missc...

  • Visitor
  • Ik heb net een account aangemaakt op spotify voor mij en mijn familie. Als ik mijn ouders uitnodig en zij het adres ingeven dat ik heb opgegeven krijgen zij de melding dat dit adres niet overeenkomt ...
  • OneByBoo
  • Roadie
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Premium for Family Error

PlanPremium for FamilyCountryUSDeviceRedmi Note 9S, PC, Ipad Air Operating SystemAndroid 10, Windows 10, IOS 12 My Question or IssueA few days ago, I keep getting fling out of my premium (family), my brother said he didn't kick me also it happens to ...

  • Visitor
  • Plan Premium for Family Country US Device Redmi Note 9S, PC, Ipad Air  Operating System Android 10, Windows 10, IOS 12   My Question or Issue A few days ago, I keep getting f...
  • OneByBoo
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 1 replies
  • 0 likes

Spotify Kids with Google Family

PlanPremiumCountryGermanyDeviceGigaset S270Operating System Android Oreo My Question or IssueHi. I use Spotify Premium Family. For my son I installed Spotify Kids. We also use Family Link. We managed to stop the device to a certain time. Unfortunatel...

  • Visitor
  • Plan Premium Country Germany Device Gigaset S270 Operating System  Android Oreo   My Question or Issue Hi. I use Spotify Premium Family. For my son I installed Spotify Kids....
  • Luan
  • Spotify Star
  • 1576 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members can't join Family Premium

PlanPremiumCountrySerbia Device iPhone 11 ProOperating SystemiOS 10 My Question or Issue Why none of my family members can’t join on link provided? When is needed to enter home address, it just pops out for them “You need to live at the same address”...

  • Visitor
  •   Plan Premium Country Serbia   Device   iPhone 11 Pro Operating System iOS 10   My Question or Issue   Why none of my family members can’t join on link p...
  • Ivan
  • Spotify Legend
  • 685 Views
  • 3 replies
  • 0 likes
  • 685 Views
  • 3 replies
  • 0 likes

Trouble playing music on our family account

Hi there i was wondering if someone could help me with our family subscription, my wife is have a great deal of difficulty with her spotify downloads, not downloading and her music not play all the time when she pushes on the album it just shows a bl...

  • Casual Listener
  • Hi there i was wondering if someone could help me with our family subscription, my wife is have a great deal of difficulty with her spotify downloads, not downloading and her music not play all the t...
  • Billy-J
  • Spotify Star
  • 846 Views
  • 3 replies
  • 0 likes
  • 846 Views
  • 3 replies
  • 0 likes

Superuser Contribution 3D Security Problem / 3D Güvenlik Sorunu

PlanPremiumCountry Turkey / Türkiye My Question or Issue Hello, I try to pay for premium but I can't because of 3d security. I talked with my bank and they said my card is open for 3d payments. Doesn't spotify support 3d security payment in Turkey ? ...

  • Regular
  •   Plan Premium Country  Turkey / Türkiye   My Question or Issue  Hello,  I try to pay for premium but I can't because of 3d security. I talked with my bank  and ...
  • talihsizmeczup
  • Regular
  • 2155 Views
  • 7 replies
  • 1 likes
  • Payment Problems
    Student
    Ödeme Sorunu
  • 2155 Views
  • 7 replies
  • 1 likes

Carrying over playlists on Spotify Duo

After years of sharing an account, my wife and I just upgraded to Spotify Duo. We just created a separate account for my wife, but it's totally empty - all the dozens of playlists she's created over the years are stuck in my account. Is there a way t...

  • Visitor
  • After years of sharing an account, my wife and I just upgraded to Spotify Duo.  We just created a separate account for my wife, but it's totally empty - all the dozens of playlists she's created...
  • Billy-J
  • Spotify Star
  • 708 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution MI PLAN FAMILIAR NO ESTA SIENDO ACEPTADO

Plan PremiumCountry Mexico Device Iphone x y alienwareOperating SystemiOS 10 My Question or IssueLlevo mas de 4 años trabajando con mi cuenta familiar y de repente tuve el plan premium personal, intente cambiarlo a familiar esa misma noche y lo que s...

  • Newbie
  • Plan Premium Country Mexico   Device  Iphone x y alienware Operating System iOS 10   My Question or Issue Llevo mas de 4 años trabajando con mi cuenta familiar y de repent...
  • Mario
  • Spotify Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 546 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Favourites Updated by Others

PlanFree/PremiumCountryCanadaDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLooking at moving to a family plan from Itunes. However I read one article that said when someone requests music via the google home, it g...

  • Newbie
  • Plan Free/Premium Country Canada Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Looking at moving to a family plan from Itunes.&n...
  • Mario
  • Spotify Legend
  • 590 Views
  • 1 replies
  • 0 likes
  • 590 Views
  • 1 replies
  • 0 likes

Premium family, stuck when validating address

Hi everyone:I ran into a problem when I invite my sis to join our family plan.After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several minutes and nothing happens.Is it a system or app failure...

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  • Visitor
  • Hi everyone: I ran into a problem when I invite my sis to join our family plan. After she entered the correct address, the screen show "saving address"(in chinese) but it stuck there for several m...
  • Maxim
  • Spotify Star
  • 951 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 951 Views
  • 5 replies
  • 0 likes

Payment method for Premium Family Plan

Spoiler (Highlight to read) I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?

  • Visitor
  •   I'm unable to change my payment method for premium family plan. The option to use debit/credit card is not clickable. It forces me to pay by mobile which is a hassle. Can someone help?  
  • Billy-J
  • Spotify Star
  • 652 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 652 Views
  • 1 replies
  • 0 likes

Premium Redeemable card

Premium for FamilyCountryCanadaDeviceSamsung Note 8Operating SystemAndroid version 9 My Question or IssueI bought a $30 redeem card and it won't load for my plan. How can this be solved?

  • Casual Listener
  •   Premium for Family Country Canada Device Samsung Note 8 Operating System Android version 9   My Question or Issue I bought a $30 redeem card and it won't load for my plan. How c...
  • Billy-J
  • Spotify Star
  • 561 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 561 Views
  • 5 replies
  • 0 likes

Problems with Family plan

Plan - Premium Family PlanCountry - Canada After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to work when we are all on the same home wifi. If I go for a walk ...

  • Casual Listener
  • Plan - Premium Family Plan Country - Canada   After many tries, I think I finally got the family plan to work on multiple devices within my same household (I think), but... it only seems to w...
  • Maxim
  • Spotify Star
  • 536 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 536 Views
  • 3 replies
  • 0 likes

Charged twice this month

PlanPremium FamilyCountryIsle of ManDevice(iPhone 7 plus)Operating System(IOS 13.6) My Question or Issue I have recently registered to claim my free google next. I had already been charged for the month of August for my subscription in which is a fam...

  • Visitor
  • Plan Premium Family Country Isle of Man Device (iPhone 7 plus) Operating System (IOS 13.6)   My Question or Issue   I have recently registered to claim my free google next. I h...
  • OneByBoo
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes

Duo MIX not show my songs

PlanPremiumCountryBelarusDeviceXiaomi Mi 8, Realme XTOperating SystemAndroid My Question or Issueonly my wife's songs are on the playlist Duo Mix, but my songs are not there, which is why the playlist is only for my wife

  • Visitor
  • Plan Premium Country Belarus Device Xiaomi Mi 8, Realme XT Operating System Android   My Question or Issue only my wife's songs are on the playlist Duo Mix, but my songs are not there,...
  • Emilia_8
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 403 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ads in podcasts when using premium

I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played as separate entities (see picture). I have tried lo...

  • Casual Listener
  • I have a Spotify premium account. While listening to podcasts recently, ads have been playing during and between some of the podcasts. They are not embedded within the podcast, they are being played ...
  • Katerina
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 1 likes
  • 422 Views
  • 1 replies
  • 1 likes

Superuser Contribution Random Songs in Playlist

PlanFamily PremiumDeviceAndroid MobileOperating SystemAndroid Oreo My Question or IssueI have a specific playlist and at times Spotify throws in a song that I did not add. How do I prevent this and ONLY play the songs on my list? Very frustrating whe...

  • Casual Listener
  • Plan Family Premium Device Android Mobile Operating System Android Oreo   My Question or Issue I have a specific playlist and at times Spotify throws in a song that I did not add.&n...
  • Elena
  • Moderator
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Switching from a shared account to a family premium account

PlanPremiumCountryusaDeviceiphone xrOperating Systemios 14 My Question or Issuesed to use a shared account, which had all my playlists and music preferences but now we are using a family subscription, so i logged in with my old personal account. Is t...

  • Newbie
  • ...e are using a family subscription, so i logged in with my old personal account. Is there any way to transfer the music preferences and playlists to the other account?
  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 381 Views
  • 1 replies
  • 0 likes