Spotify Connect does not see a Sonos speaker after connecting two accounts

[SaintJake]

Plan

Premium Family

Country

Poland

Device

iPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1

Operating System

IOS 14.6, latest macOS

My Question or Issue

I have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on my and my girlfriend's devices (both on the same family plan). After I set it up on my account only, the speaker is visible in Spotify Connect on all devices using my account. Then when I add my GF's account via the Sonos app (so - both accounts are connected and possible to choose in Sonos app), the speaker disappears from all devices with my Spotify account, and it's only visible on my GFs account. 

I've tried to reset everything (devices, speaker, Sonos network, router), set everything up once again, and the same thing has happened - as soon as the second account gets linked to Sonos, only that account has the speaker in Spotify Connect. 

How can I get it working in such a way that devices from both accounts see the Sonos Speaker in Spotify Connect? 

[SaintJake]

Hey @SaintJake, 

Thanks for getting back to us. 

We're happy to hear you notice a difference when using another router. It's always a good idea to run a clean reinstall of Spotify on any device where the issue is present. This will get you a fresh version of the app with all the latest updates. 

Another thing we recommend is getting in touch with Huawei and asking them for more assistance. They could provide you with router settings that ensure better performance. 

Hope this helps. Let us know if you have any questions.  

[Ivan]

Hey @SaintJake, 

Thanks for posting - we’re here to help!        

First thing to check here is if your Sonos speaker has the latest firmware version installed. Check out this help page on how to update the device. 

If the issue persists after a firmware update, we'd also suggest connecting to a different network. If it works with another connection, it’d be a good idea troubleshooting further the original one or reaching out to the service provider of the original network for more assistance. 

Hope this helps. Keep us posted. 

[SaintJake]

I'm using the latest firmware available for my Move. I've tried using a different router and indeed it works better - however I cannot simply switch to it, as it's a very old model that doesn't suit any of my network needs.

Are there any troubleshooting steps I could take to make my new router (Huawei AX3 Quad Core) work better with Spotify Connect?

[Ivan]

Hey @SaintJake, 

Thanks for getting back to us. 

We're happy to hear you notice a difference when using another router. It's always a good idea to run a clean reinstall of Spotify on any device where the issue is present. This will get you a fresh version of the app with all the latest updates. 

Another thing we recommend is getting in touch with Huawei and asking them for more assistance. They could provide you with router settings that ensure better performance. 

Hope this helps. Let us know if you have any questions.