Problem with Family Premium

[helpsia]

Plan

Premium Family

My Question or Issue

I am staying at the same address as my family member who is the owner but there seems to be a problem with my Spotify Family Premium. The first time I was sent the invite, I was able to join the Family Premium. But our address changed and the second time I was sent the invite, it says that I am unable to join the Family plan. Currently, I am on Spotify Free. 

[Daisy]

Hey @helpsia,

Welcome to the Community!

Could you check out the steps given on this page? Make sure to check out 'Why was I removed from the Family Plan?' Let us know how you get on. Take care 🙂

[helpsia]

---

@Daisy wrote:

Hey @helpsia,

Welcome to the Community!

Could you check out the steps given on this page? Make sure to check out 'Why was I removed from the Family Plan?' Let us know how you get on. Take care 🙂

---

@Dear @Daisy, thank you for your reply.

I have checked out the steps. I was on Premium but when we changed address, I did not/could not change it and I think that's why I was "kicked out" of the family plan. My family member sent me the invite on the second time but it said I was unable to join. Do I have to create a whole new account (building up my playlists from scratch)..?

[Jemi]

Hey @helpsia,

If you get a new invite, you'll have to enter the correct details. What happens when you get the error message? If you could get back to us with a screenshot, that'd be helpful. 

Thanks! 🙂