Spotify Family Unable to Join

[cyitling]

My brother sent me an invite. I have been trying to joined but every time I tried, it gives me an error when I submit.

"You're unable to join this Family plan. Need help? Read our FAQ."

There is nothing in the FAQ which tells me what's causing this very generic error message.

I am already on Spotify Free account now.
This is the second time my brother sent me an invite. The first time, I managed to register myself. But our address changed potscode, and my brother used the old postcode to register his account. I tried to change the post code in my profile, but it kicked me out of the family plany anyway. So, my brother sent me another invite but this time round I can't even register.

Do I need to join this family plan using a new account, and not my existing account?

Thanks.

[Bittencourt]

Hi @cyitling, thanks for writing.

Sometimes the information once given to Spotify (regarding the users’ addresses) don’t match the ones they have. The data might be incorrect, incomplete or outdated, hence the removal of some users.

In this case I suggest you get in touch with the Spotify Cares staff - They'll be happy to help you further with this.

There are a few ways to contact them. One is filling out the online contact form.

Another great way is to reach Spotify via Twitter - just send them a Direct Message @SpotifyCares.

You can also use the Facebook support. Shoot them a message here: Spotify Cares.

When you message them, inform all the e-mail addresses on the plan.

Let me know if this helps!