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Spotify doesn't recognise me as premium customer, forces recommended songs

Spotify doesn't recognise me as premium customer, forces recommended songs

I have a premium account. But when I am playing a playlist, spotify starts playing recommended songs. When I try to switch off shuffle, it days I am trying to access a premium feature. My account is all ip to date.
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5 Replies

Hi there, thanks for writing.

 

My first suggestion is that you click on the link bellow and check if it says Premium or Free on your account details:

 

https://www.spotify.com/account/overview/

 

Please let me know so we can decide the next steps!

BittencourtSpotify Star
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@bittrncourt hi I have the same problem and I have been a premium user of a family plan I have for years! My account says premium and I am paying to be premium. What could be the problem?

PublishYouOne - Because I Love Music So Much

Hey @PublishYouOne, thanks for writing!

 

Does it happen in all your devices? Could you list them?

 

Also, are you the only member of the group who's noticing this?

BittencourtSpotify Star
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Note: I'm not a Spotify employee.

@bittencourt, 

At this time the problem has been solved. I guess a Spotify team was already on it. Thank You for reaching out! 

PublishYouOne - Because I Love Music So Much

Hey @PublishYouOne, I'm glad it's now solved.

 

Enjoy!

BittencourtSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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