Switching to Premium Family not working

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Switching to Premium Family not working

mariodecarlo
Visitor

Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.

2 Replies

raedbaca
Casual Listener

i have the same problem, did incognito too and didnt work

Elena
Moderator
Moderator

Hey there @mariodecarlo!

 

Thanks for reaching here and welcome to the Community! 

 

We'd recommend starting off by giving this a try in an incognito window or using a different browser.

 

If your issue persists, it might be a good idea to use a different network and turn off your VPN if you're using one.

 

Lastly, if you still have trouble subscribing feel free to send us a screenshot of the subscription option you see. Make sure you cover any sensitive details on the page.

 

We'll be on the lookout for your update. 

ElenaModerator
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