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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 81607 Views
  • 32 replies
  • 5 likes
  • 81607 Views
  • 32 replies
  • 5 likes

Premium Family takes long time

How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.

  • Casual Listener
  • How many days do we have to wait before the invated famuly members recive invitations and can start using their sub-accounts.
  • Carlundercover
  • Casual Listener
  • 372 Views
  • 4 replies
  • 0 likes
  • family
    Family Invite Email
  • 372 Views
  • 4 replies
  • 0 likes

Family to Student Account

Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of the spotify + headspace student bundle. What do I need ...

  • Newbie
  • Hi, I was wondering whether it is possible for me to switch from a family account to a student account, but keep the family account intact. I am the owner of the account, but want to make use of t...
  • Bittencourt
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • Change Premium account owner
    family
    switching
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me habeis dejado solo en el plan familiar

Hola Tengo un plan familiar con mi familia y los habéis echado a todos. Todos vivimos en la misma casa pero veo que eso ustedes no lo veis. ¿Qué hago?

  • Newbie
  • Hola   Tengo un plan familiar con mi familia y los habéis echado a todos.   Todos vivimos en la misma casa pero veo que eso ustedes no lo veis.   ¿Qué hago?
  • JulianA_Bogota
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • family
  • 182 Views
  • 1 replies
  • 0 likes

Subscribing my husband's mobile #

PlanPremium 3 months subscriptionCountry Philippines Device LG G6Operating System Android My Question or IssueMy husband requested me to subscribe his mobile with spotify. He's currently out of the country. How will i do that for him?

  • Casual Listener
  • Plan Premium 3 months subscription Country Philippines   Device LG G6 Operating System Android    My Question or Issue My husband requested me to subscribe his mobile with spot...
  • Pearl023
  • Casual Listener
  • 194 Views
  • 2 replies
  • 0 likes
  • Other
  • 194 Views
  • 2 replies
  • 0 likes

Family account

PlanFamily Countrycanada I phone 6s My Question or Issuefamily plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel like I am not getting what I am paying for and emails are not received also I have b...

157C3C09-9F60-420E-BAFB-0C5BEA1AAA0B.jpeg
  • Casual Listener
  • Plan Family  Country canada  I phone 6s   My Question or Issue family plan doesn’t work it’s exactly the same as premium but only one person can listen at a time and I feel l...
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 273 Views
  • 3 replies
  • 0 likes

Charged twice for family premium

I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium Why was I charged twice? I have the family premium.

  • Visitor
  • I was charged for premium $9.99 on the 3rd and then I was charged again $14.99 for family premium    Why was I charged twice? I have the family premium.  
  • Bittencourt
  • Spotify Star
  • 162 Views
  • 3 replies
  • 0 likes
  • family
  • 162 Views
  • 3 replies
  • 0 likes

Paid twice for family premium

Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode. When does my spotify accnt will be change to family premium s...

  • Casual Listener
  • Hello good day. I registered and paid twice for a family premium. The amount has been deducted already twice on my CREDIT accnt. Yet as i log in on my spotify accnt still its on free mode.  W...
  • Bittencourt
  • Spotify Star
  • 178 Views
  • 2 replies
  • 0 likes
  • family
  • 178 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members disconnected from Premium Family Account

I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids). All live in the same house. We were recently traveling on vacation and my two kids were disconnected from the Premium account. I have now reinvited both disconnected me...

  • Newbie
  • I have a Premium for Family account with 4 members (me, spouse, 2x teenage kids).  All live in the same house.   We were recently traveling on vacation and my two kids were disconnected f...
  • JulianA_Bogota
  • Roadie
  • 456 Views
  • 1 replies
  • 0 likes
  • family
  • 456 Views
  • 1 replies
  • 0 likes

IT IS ENOUGH NOW FOR PLAYING AROUND

PlanTRYING TO BE FAMILYCountry TURKEYDevice(iPhone 7)Operating System(iOS 10) My Question or Issue For 2 months or so I got kicked out and couldn't join the family plan that my wife(!!!) started. Each time I was trying to log into family plan it did ...

  • Casual Listener
  • Plan TRYING TO BE FAMILY Country  TURKEY Device (iPhone 7) Operating System (iOS 10)   My Question or Issue  For 2 months or so I got kicked out and couldn't join the family...
  • Bittencourt
  • Spotify Star
  • 151 Views
  • 2 replies
  • 0 likes
  • family
  • 151 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family Plan : 2 ISP at same adress

Greetings,I'm considering to take a family plan BUT i'm not premium yet, just evaluating the service actually. My question is :I would like to use a family plan with my wife but we are using two different ISP access at home, how does the adress check...

  • Newbie
  •   Greetings, I'm considering to take a family plan BUT i'm not premium yet, just evaluating the service actually.   My question is : I would like to use a family plan with my wife b...
  • JulianA_Bogota
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • Two ISP
  • 237 Views
  • 1 replies
  • 0 likes

Premium Family

I purchased Premium Family and am the account holder. I have sent an email to my daughter to invite her. When she clicks on it, it takes her to her account but after reading all the threads and trying everything, it stays on the Free Account. I have ...

  • Newbie
  • I purchased Premium Family and am the account holder. I have sent an email to my daughter to invite her. When she clicks on it, it takes her to her account but after reading all the threads and t...
  • Luke
  • Spotify Star
  • 415 Views
  • 5 replies
  • 1 likes
  • 415 Views
  • 5 replies
  • 1 likes

Entered wrong adress Family

My Question or Issue So my sister entered the adress from our neighbours and spotify premium family worked for 5 days an now she has been kicked from my family account and isn't able to join back in. Is there something i can do so that she can be add...

  • Newbie
  •     My Question or Issue  So my sister entered the adress from our neighbours and spotify premium family worked for 5 days an now she has been kicked from my family account and i...
  • Bittencourt
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • family
  • 319 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium/address issue

PlanFamily PremiumCountry TRMy Question or Issue Our family members can not join the family. Two of us are asked about address detailly, but me as starter the plan did not enter the address, i was only asked about the zip code. So our addresses do no...

  • Newbie
  • Plan Family Premium Country  TR My Question or Issue  Our family members can not join the family. Two of us are asked about address detailly, but me as starter the plan did not enter t...
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • family premium problem
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Aile hesabım Free hesaba dönüştü.

PlanFree/PremiumCountry Turkey DeviceIPhone 6 Plus My Question or IssueSpotify Premium Aile hesabı kullanıyordum ama bugün birdenbire hesabım Free görünmeye başladı. Hesaba tekrar tekrar giriş yaptım ama hala üyeliğim Free görünüyor. Hesap sahibi ben...

  • Newbie
  • Plan Free/Premium Country  Turkey  Device IPhone 6 Plus    My Question or Issue Spotify Premium Aile hesabı kullanıyordum ama bugün birdenbire hesabım Free görünmeye başla...
  • SergioDavid
  • Roadie
  • 374 Views
  • 1 replies
  • 0 likes
  • family
  • 374 Views
  • 1 replies
  • 0 likes

family account adress

I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on the JOIN TO FAMILY button, the sitre asks for home adr...

  • Newbie
  • I have a premium family account and after we have been using for a year, suddunlly all my family members got kicked out of the account. I send them multiple invitations however when they click on t...
  • Bittencourt
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • family
    Family Invites
  • 207 Views
  • 1 replies
  • 0 likes

Family plan problems

when I sent an invite to my daughter through the family plan it says her email and password are wrong. We also updated phones and handed down our phones and now my son can’t sign into his and his was set up on his other phone. Not having a phone numb...

  • Casual Listener
  • when I sent an invite to my daughter through the family plan it says her email and password are wrong. We also updated phones and handed down our phones and now my son can’t sign into his and his w...
  • Bittencourt
  • Spotify Star
  • 436 Views
  • 3 replies
  • 0 likes
  • Family Invite Email
  • 436 Views
  • 3 replies
  • 0 likes

My brother keeps getting blocked from our Family Suscription

PlanFamily PremiumCountryGreece My Question or IssueI have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got kicked out, and when I re-invited him, he can't join anymore. I invited him...

  • Casual Listener
  • Plan Family Premium Country Greece   My Question or Issue I have invited my brother 2 consecutive times in our family account. When he verified our address a few days later, he got k...
  • Maxim
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • critical bug
    Members
    Payment
    Premium for Family
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Premium subscription suddenly gone

PlanPremiumCountry The NetherlandsDeviceiPhone 6Operating System My Question or Issue My premium for family account suddenly stopped working for the third time. All of the accounts went back to a free account. I didin't hear anything about it, so I d...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device iPhone 6 Operating System     My Question or Issue  My premium for family account suddenly stopped working for the third t...
  • Suuskn
  • Casual Listener
  • 11449 Views
  • 4 replies
  • 1 likes
  • Premium family
  • 11449 Views
  • 4 replies
  • 1 likes

Missed an confirmation mail from Spotify, now a family member cannot rejoin

PlanFamily PremiumCountry Sweden My Question or Issue I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts connected to our Family Account cannot rejoin. How do I reconnect that user account with our Fa...

  • Newbie
  • Plan Family Premium Country  Sweden     My Question or Issue  I missed to reply to a confirmation request from Spotify due to holidays and now one of our accounts c...
  • renatomilano
  • Music Fan
  • 208 Views
  • 1 replies
  • 0 likes
  • family
  • 208 Views
  • 1 replies
  • 0 likes

Address Verification

Hi everyone, There are 5 users who use family member with me. A month ago, my brother was told that the address had to be verified and we did it but it was not accepted. We reached a solution using online support. 4 days ago I received another mail s...

  • Newbie
  •   Hi everyone,     There are 5 users who use family member with me. A month ago, my brother was told that the address had to be verified and we did it but it was not accepted. We r...
  • SweMar
  • Music Fan
  • 178 Views
  • 1 replies
  • 0 likes
  • family
  • 178 Views
  • 1 replies
  • 0 likes