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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 136958 Views
  • 32 replies
  • 8 likes
  • 136958 Views
  • 32 replies
  • 8 likes

Superuser Contribution "We couldn't find that address" (Premium Family)

PlanPremium FamilyCountryCanadaDeviceiPhone 5s and ASUS LaptopOperating SystemiPhone: 12.4.1Laptop: Windows 10 My Question or IssueTrying to input the Premium Family home address and it keeps saying "We couldn't find that address. Please try again."I...

  • Casual Listener
  • Plan Premium Family Country Canada Device iPhone 5s and ASUS Laptop Operating System iPhone: 12.4.1 Laptop: Windows 10   My Question or Issue Trying to input the Premium Family home a...
  • kegl1
  • Gig Goer
  • 3074 Views
  • 22 replies
  • 17 likes
  • Premium for Family
  • 3074 Views
  • 22 replies
  • 17 likes

Home address

Hi, I try to add a new familly member and set my home address. It always fails! It's the right address, copy/past from Google Map result search! It's always said: "We couldn’t find that address. Please try again."

  • Casual Listener
  • Hi, I try to add a new familly member and set my home address. It always fails!  It's the right address, copy/past from Google Map result search!  It's always said: "We couldn’t find that a...
  • timmieschaap
  • Composer
  • 727 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 727 Views
  • 2 replies
  • 0 likes

re-adding family member

Plan: Premium familyusa Device: iphone x Operating System: iOS 10 i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s only an option to send a link. i send her the link but it doesn’t work for he...

  • Casual Listener
  • Plan: Premium family usa   Device: iphone x Operating System: iOS 10   i accidentally deleted my wife’s account and now i can’t add it again. when i go to manage members there’s o...
  • Billy-J
  • Spotify Star
  • 770 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 770 Views
  • 6 replies
  • 0 likes

Solved!! Family member leaving family plan, wants to take their playlist

PlanPremium for FamilyCountryUSA My Question or IssueA member on our family plan is no longer at our address. They want to start their own account, but want to keep their playlists. How do they transfer their playlists to their new account?

  • Casual Listener
  •   Plan Premium for Family Country USA     My Question or Issue A member on our family plan is no longer at our address. They want to start their own account, but want to keep t...
  • Nbug23
  • Casual Listener
  • 2210 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 2210 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Premium family and existing playlists

I read that when I move to another country I have to create another account. Though I find awful this behaviour, I dont have another option, so I have to live with that.Two questions: 1. What happens to my playlists once I cancel my original premium ...

  • Regular
  • ...hat happens to my playlists once I cancel my original premium family account?  2. I have more than a hundred playlists. How can I move all of them to my new account?    Thanks in a...
  • sergiorgiraldo
  • Regular
  • 3076 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 3076 Views
  • 6 replies
  • 0 likes

Superuser Contribution Ayuda para contratar plan familiar

Hola,Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su madre. Y para liar la cosa, mi hija mayor estudia en...

  • Newbie
  • Hola, Escribo desde España. Mi situación personal es de divorciado con custodia compartida. Mis dos hijas viven a medias con su madre y conmigo aunque en su DNI, la dirección que aparece es la de su...
  • Katerina
  • Spotify Legend
  • 2486 Views
  • 3 replies
  • 0 likes
  • divorce
    Student
  • 2486 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invitier Family members

Hi, I upgraded to the Family Account and can‘t invite the other members. I accept the invitation and it shows a code in the email, but when I press accept, nothing happens and it stays in the invitation sending mode. What can I do? Please help! Thank...

  • Newbie
  • Hi,   I upgraded to the Family Account and can‘t invite the other members. I accept the invitation and it shows a code in the email, but when I press accept, nothing happens and it stays in t...
  • Katerina
  • Spotify Legend
  • 970 Views
  • 5 replies
  • 0 likes
  • 970 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't delete an account in my Spotify family premium

Hi!First of all, sorry for my bad english, I'm not that good at it.Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the page sent me to an Error 404 page, because of that I cannot ...

  • Casual Listener
  • Hi! First of all, sorry for my bad english, I'm not that good at it. Today I tried to delete one account from one of my members in my plan, but when I clicked on his account (or his name) the pag...
  • Katerina
  • Spotify Legend
  • 964 Views
  • 4 replies
  • 0 likes
  • 964 Views
  • 4 replies
  • 0 likes

Re-adding a family member

Hello, I have Premium for Family, location The Netherlands. I want to remove a family member from my account and then invite the same member again with the same email address. Is that possible?Thanks!

  • Casual Listener
  • Hello,   I have Premium for Family, location The Netherlands.  I want to remove a family member from my account and then invite the same member again with the same email address.&n...
  • Billy-J
  • Spotify Star
  • 1141 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1141 Views
  • 1 replies
  • 0 likes

My girlfriend cannot join my Spotify family premium

PlanPremium familyCountrySwitzerlandDeviceHuawei p10Operating SystemAndroid My Question or IssueHi, I'm sending a new family invite to my girlfriend who had to cancel her previous email account. She receives the email but she's unable to join my acco...

  • Visitor
  •   Plan Premium family Country Switzerland Device Huawei p10 Operating System Android   My Question or Issue Hi, I'm sending a new family invite to my girlfriend who had to c...
  • Billy-J
  • Spotify Star
  • 482 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 482 Views
  • 1 replies
  • 1 likes

Spotify family when away from home

Hi.I have just signed up to Spotify premium for family as my wife and kids like to listen to music at home when I am in work. I have just read a few posts regarding GPS tracking. I not only use Spotify at home but I use it in my van, and multiple hot...

  • Casual Listener
  • Hi. I have just signed up to Spotify premium for family as my wife and kids like to listen  to music at home when I am in work.  I have just read a few posts regarding GPS tracking. I n...
  • Bitterlee
  • Regular
  • 4694 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 4694 Views
  • 4 replies
  • 1 likes

Superuser Contribution Error en el pago Spotify Familiar

PlanFamiliar País Colombia Desde hace unos meses he estado pagando el plan familiar normalmente con la tarjeta e-prepago que brinda Bancolombia. Sin embargo, en el último pago no puedo realizar el proceso y al introducir la información de la tarjeta ...

  • Newbie
  • Plan Familiar  País  Colombia     Desde hace unos meses he estado pagando el plan familiar normalmente con la tarjeta e-prepago que brinda Bancolombia. Sin embargo, en el úl...
  • Jansen3
  • Visitor
  • 1812 Views
  • 2 replies
  • 0 likes
  • 1812 Views
  • 2 replies
  • 0 likes

Do I get three months free premium trial with family plan

I purchased a family premium plan, after that I noticed that there were ads that were showing a first three month free premium plan. I am wondering that does this plan apply to the family premium too since I was charged right after the purchase. Than...

  • Visitor
  • I purchased a family premium plan, after that I noticed that there were ads that were showing a first three month free premium plan. I am wondering that does this plan apply to the family premium t...
  • Billy-J
  • Spotify Star
  • 744 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 744 Views
  • 1 replies
  • 0 likes

Family premium account

I upgraded from premium account to family account as I thought we could all listen to our music on different devices ie I work offshore I thought I could still use my account as I thought it covered 4 family members we use account in the house throug...

  • Newbie
  • I upgraded from premium account to family account as I thought we could all listen to our music on different devices ie I work offshore I thought I could still use my account as I thought it c...
  • dandollison
  • Visitor
  • 1160 Views
  • 2 replies
  • 0 likes
  • 1160 Views
  • 2 replies
  • 0 likes

billing address differs home address

hi. I would like to subscribe to the family plan but I want to use my uncle's card. can the billing address and home address be different?

  • Newbie
  • hi. I would like to subscribe to the family plan but I want to use my uncle's card. can the billing address and home address be different?
  • Billy-J
  • Spotify Star
  • 1932 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1932 Views
  • 1 replies
  • 0 likes

Lost Premium for families after monthly payment.

PlanPremium familyCountryPortugalDeviceMultipleOperating SystemMultiple My Question or IssueIn August I subscribed a family plan. When Spotify charged september payment on my credit card it charged only the normal premium account and change to a norm...

  • Visitor
  • Plan Premium family Country Portugal Device Multiple Operating System Multiple   My Question or Issue In August I subscribed a family plan. When Spotify charged september payment on m...
  • Billy-J
  • Spotify Star
  • 641 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 641 Views
  • 1 replies
  • 0 likes

Family member not able to join

When my son clicks on his invite it says “only family members that live together are eligible”. He does live with me, but is out of town currently. Does he have to be under my roof to join? family premium planandroid device, laptop computerUnited Sta...

  • Newbie
  • When my son clicks on his invite it says “only family members that live together are eligible”.  He does live with me, but is out of town currently.   Does he have to be under my roof to j...
  • user-removed
  • Not applicable
  • 1234 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1234 Views
  • 5 replies
  • 0 likes

I cant change my counntry in my accaunt.

I would like go to Family Premium with my husband, but I cant because I dont have bank card of this country and I cant change my counntry in my accaunt. My Question or Issue

  • Casual Listener
  • I would like go to Family Premium with my husband, but I cant because I dont have bank card of this country and I cant change my counntry in my accaunt.     My Question or Issue  
  • Rene01
  • Community Legend
  • 925 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 925 Views
  • 5 replies
  • 0 likes

Company is getting illogical about family plan.

I have my family members spread over US what is this new T&Cs about, is the company illogical PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu...

  • Casual Listener
  • I have my family members spread over US what is this new T&Cs about, is the company illogical   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2...
  • bageek
  • Casual Listener
  • 758 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 758 Views
  • 2 replies
  • 1 likes

My housemates didn’t get invitation to their e-mail.

Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation link. All the family has gmail adresses and that is w...

  • Casual Listener
  • Few days ago i decided to join to family plan. I invited all the four housemates. Everly label said that the invitation link was sent to everyone, but only one od them got the mail with invitation l...
  • Rene01
  • Community Legend
  • 855 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 855 Views
  • 7 replies
  • 0 likes