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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146534 Views
  • 32 replies
  • 8 likes
  • 146534 Views
  • 32 replies
  • 8 likes

Solved!! Amazon Echo

PlanFamily PremiumCountryGermanyDevice Samsung Galaxy 10Operating SystemAndroid when can you finally use spotify on alexa echos?why is it not possible with a famliy account to use different streams within a household on different alexa loudspeakers a...

  • Newbie
  •   Plan Family Premium Country Germany Device  Samsung Galaxy 10 Operating System Android      when can you finally use spotify on alexa echos? why is it not p...
  • osornios
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 767 Views
  • 1 replies
  • 0 likes

Premium for Family simply is not worth it if you have multiple users with multiple Google Homes

I've been using Spotify for about 6 months, and it's mostly OK. My wife also likes to listen to music, and it's irritating when I am listening to music in the car, and suddenly it stops because she started playing something at home, but OK, I get why...

  • Casual Listener
  • ...tarted playing something at home, but OK, I get why that is.   I switched to the Spotify Family Plan, which I assumed would allow 6 devices/streams. I was surprised and dismayed to find out w...
  • osornios
  • Spotify Star
  • 4449 Views
  • 1 replies
  • 3 likes
  • Premium for Family
  • 4449 Views
  • 1 replies
  • 3 likes

Stolen Account

PlanPremiumCountry DeviceIOS. XR,11,7My Question or IssueI think we accidentally took over an account a year or so back when we logged on with our email address. We have now been kicked off of that account and ended up creating a new one with that sa...

  • Visitor
  • Plan Premium Country   Device IOS. XR,11,7 My Question or Issue I think we accidentally took over an account a year or so back when we logged on with our email address. We have now been k...
  • Brunelicia
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**, men inte skriven på samma adress - går bra ändå?

Hej!Jag ska bli **bleep**. Saken är den, att jag kommer att jobba i ett annat land i sju, åtta månader per år. Därför kommer jag att vara skriven i det landet där jag jobbar, och inte hos min **bleep**, i vårt hem.Hur blir det då med Spotify Premium ...

  • Regular
  • ...leep**, i vårt hem. Hur blir det då med Spotify Premium Family? Jag vill ogärna att mitt konto spärras.
  • Petya
  • Community Legend
  • 589 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 2 replies
  • 0 likes

Superuser Contribution New subscription for Premium Family, but account is still Free

I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly. But when I log in to my account, it is the free mode.When I take a look at the invoices in Spotify, I can se...

  • Casual Listener
  • I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly.   But when I log in to my account, it is the f...
  • Petya
  • Community Legend
  • 1340 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1340 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution No me deja acceder a mi cuenta

Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda

  • Visitor
  • Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda
  • Xenia
  • Moderator
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family's music is messing with my Release Radar and Discover Weekly

Plan: Premium (Family)Country: Germany My Question or IssueI love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-subscribtion. The problem with that is, that I always find (a lot) of songs playe...

  • Casual Listener
  • Plan: Premium (Family) Country: Germany   My Question or Issue I love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-s...
  • Katerina
  • Spotify Legend
  • 1026 Views
  • 5 replies
  • 2 likes
  • Premium for Family
  • 1026 Views
  • 5 replies
  • 2 likes

Superuser Contribution Me quitaron el premium familiar

Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?

  • Visitor
  • Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?
  • Katerina
  • Spotify Legend
  • 5709 Views
  • 1 replies
  • 0 likes
  • 5709 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Issue, Can't Register

I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'. I have tried many times, I have followed all the re...

  • Visitor
  • I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'....
  • Katerina
  • Spotify Legend
  • 677 Views
  • 2 replies
  • 0 likes
  • 677 Views
  • 2 replies
  • 0 likes

TROCAR CARTÃO DE CREDITO PARA PAGAMENTO

NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou estende sua assinatura."O QUE FAZER?

  • Visitor
  • NÃO ESTOU CONSEGUINDO INSERIR UM NOVO CARTÃO DE CREDITOPARA PAGAMENTO. EZSTÁ APARECENDO ESTÁ MENSAGEM "A atualização de seus dados de pagamento ou da forma de pagamento não ativa, faz upgrade ou este...
  • Bittencourt
  • Spotify Star
  • 1971 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1971 Views
  • 1 replies
  • 0 likes

Family member living temporarily in another country?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello,I want to upgrade from free to Family but my daughter is living temporarily in another ...

  • Casual Listener
  • ...ello, I want to upgrade from free to Family but my daughter is living temporarily in another country as Au Pair. Can she be added to my Family account then? Thanks Thomas
  • Bittencourt
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 391 Views
  • 1 replies
  • 0 likes

Solved!! Trying to add family member but it says that we are in different countries, though we are not

PlanPremium FamilyCountryEstoniaDeviceTried several ones, same resultOperating SystemTried several ones, same result My Question or IssueI have just signed for Premium Family in Estonia and shared a link with my wife. After logging in into Spotify, s...

  • Casual Listener
  • Plan Premium Family Country Estonia Device Tried several ones, same result Operating System Tried several ones, same result   My Question or Issue I have just signed for Premium Family...
  • maksimborissov
  • Casual Listener
  • 752 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 752 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add family membrer - wrong country?

premium familyCountryLuxemburg/SwedenDeviceipad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI switched from premium to family premium and sent the invitation to my husb...

  • Newbie
  • premium family Country Luxemburg/Sweden Device ipad (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Ivan
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Promotion for upgrade to Premium for Family

Plan: PremiumMy Question or Issue;Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher monthly contribution. However I see that new users can get it fo...

  • Regular
  •   Plan: Premium My Question or Issue; Dear all, I'm a subscriber since many years and considering an upgrade towards premium for family. I understand that this upgrade will require a higher m...
  • Ivan
  • Spotify Legend
  • 588 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 588 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium to Premium Family not available

I have had Premium for a few years. Last year moved from South Africa to Australia. Now I am trying to change my country to Australia. The system accepted the change as I have entered an Australian credit card number. However, it won’t give me the op...

  • Casual Listener
  • ...redit card number.   However, it won’t give me the option to upgrade to Premium Family.   why?   If I close the account, I cannot open a new one in Australia using the same e...
  • Petya
  • Community Legend
  • 472 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 472 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Sharing Spotify Premium Family with my partner

Hello, can I share Spotify Premium Family with my partner (we are not married and have different last names)? We live together at the same address (in Germany). Unfortunately I have not found anything in the help section. Thanks a lot.

  • Music Fan
  • Hello,   can I share Spotify Premium Family with my partner (we are not married and have different last names)?   We live together at the same address (in Germany).   U...
  • JayDee22
  • Music Fan
  • 2760 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2760 Views
  • 3 replies
  • 0 likes

Superuser Contribution Adverts on Podcasts - Premium Family Subscription

I have a profile under a Premium Family Subscription. The last few weeks, I am hearing adverts when listening to podcasts. There is no set frequency for them, they just come on. They are usually for shows on Sky TV. No one else on my subscription lis...

  • Casual Listener
  • I have a profile under a Premium Family Subscription. The last few weeks, I am hearing adverts when listening to podcasts. There is no set frequency for them, they just come on. They are usually f...
  • Peter
  • Spotify Legend
  • 1153 Views
  • 9 replies
  • 1 likes
  • Premium for Family
  • 1153 Views
  • 9 replies
  • 1 likes

Superuser Contribution Change family subscription

I am part of a family subscription, but I want to leave it and start my own family subscription and become the owner, but I couldn't find a button for it when I fo to change my plan.. how can I do it ? Thank you..

  • Casual Listener
  • I am part of a family subscription, but I want to leave it and start my own family subscription and become the owner, but I couldn't find a button for it when I fo to change my plan.. &n...
  • Mario
  • Spotify Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot find family playlist on new account

Premium FamilyFrance I have subscribed to Family from Premium, and ticked the box to share all playlists with new family members. My husband set up a new account on the Family subscription but cannot see any of the shared playlists.How do you access ...

  • Casual Listener
  •   Premium Family France   I have subscribed to Family from Premium, and ticked the box to share all playlists with new family members.   My husband set up a new account on t...
  • Yorkie1
  • Casual Listener
  • 939 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 939 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Account Crash and Unsubscribed Suddenly

PlanPremium FamilyCountryIndonesiaDeviceiPhone 7+, MacBook Air 2017Operating SystemiOS 13.3.1, macOS Mojave My Question or IssueHello. I've subscribed for Spotify Family Premium since January 30, 2020. I was using my Spotify Family Premium yesterday ...

  • Visitor
  • Plan Premium Family Country Indonesia Device iPhone 7+, MacBook Air 2017 Operating System iOS 13.3.1, macOS Mojave   My Question or Issue Hello.   I've subscribed for Spotify Family...
  • Mario
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 430 Views
  • 1 replies
  • 0 likes