Unable To Turn On Canvas

[LukasGoss]

 

Plan

Premium Family

Country

Lithuania

Device

Samsung Galaxy A22 5G

Operating System

Android 13

My Question or Issue

I can not turn on canvases. I've already tried reinstalling and everything, but it just doesn't work. 

[Miky70]

Hello, i need help to fix My canvas opinión it used to work but now it dosn't work any more

[Maxim · Accepted solution]

Hey @LukasGoss,

Thanks for reaching out.

I recommend checking if you have the Save Data option enabled within the Spotify app. If you don't, please check if the Data saver setting is enabled within your OS 🙂

Let me know how it goes.

[LukasGoss]

Hey thank you so much! It worked, I forgot to turn off data saver in my android settings, that's all! Thanks again 🙂

[Maxim]

Hey @LukasGoss,

Glad to hear it's working now 🙂 

Have a great day!

[#6]

Canvas doesn't work despite me having cleared cache, reinstalling the app, and having the latest version of Spotify

[dolya]

Hello. The canvas is missing from the application. traffic saving is disabled, canvas is enabled, my region is supported, reinstalled, but all to no avail. help please

Plan

Premium

Country

Turkey

Device

(iPhone 11

Operating System

(Ios 16)

My Question or Issue

Hello. The canvas is missing from the application. traffic saving is disabled, canvas is enabled, my region is supported, reinstalled, but all to no avail. help please