Upgraded to family premium - have been charged for regular premium as well?

[Harrietlaing]

i recently upgraded to family premium at the beginning of the month and the new fee has been charged from my account; but for some reason I’ve also been charged for premium this month as well? I thought that seeing as I had upgraded before my regular premium bill was taken, I wouldn’t be paying for both? This doesn’t make any sense as I’ve now paid £25 this month!

[Elena]

Hey there @Harrietlaing!

Welcome to the Community and thanks for getting in touch with us. We'll gladly help you solve this.

Can you start by taking a look at your Receipts page? If you don't see any extra payment there, it means that you might be paying for 2 different accounts.

It's possible that you have 2 accounts with us and you've updated one of them to Family and the other one is on Premium Individual.

Take a look at this page under ''Do you have more than one Premium account?'' to see what you can do to locate your second account. 

Keep us posted on how it goes and let us know if you have any further questions.

Have a great Sunday!